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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

126,788

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
109,011
4
14,040
3
2,071
2
948
1
718

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Showing all 3,529 home purchase loan reviews from Ohio

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4.5 out of 5 Stars
Would Recommend

If you're looking for a home Veterans United will walk you through everything you need to do. It was a great pleasure to work with these great people. I recommend Veterans United to any veteran looking at buying a house. I'm glad I went with because now me and my wife are living in our dream house

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

To all veterans considering to purchase a home I would recommend veterans United its a fine service .

Loan Officer: Kiara Hughes

NMLS# 1585661

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Long

NMLS# 1099960

2.5 out of 5 Stars

Shop around. I went back to VU because of the positive experience I had in 2011. My realtor and family acknowledged my comfort with buying through VU again, but encouraged me to shop around. I didn't, and found out late into the loan process that I was approved for another loan with no loan origination fee, which is 1% of your loan value. That would have saved me $1600. There were a handful of clerical errors, one including a complete dropping of the ball in getting the title information (that pushed back our closing date). They also gave me incorrect information about closing, which everyone plans their move around. I was pretty angry about that, and conveyed it to them. They apologized. I inquired about waving the loan origination fee and it got awkward. Ultimately they sent me a Panini maker in lieu of waving said fee. I stuck with them because it was so late in the game, and I think they realized that they already had my business at that point; which probably explains the drop-off in customer service. If the house had fallen through during inspections (which I'm happy it didn't), I would have changed lenders.

This isn't just me ranting. I left a great review when I bought in 2011. They're a business, and you're just a customer. Shop around.

Response from Veterans United

Shayne, we want to thank you for sharing more about your home buying experience. A member of our Client Advocate team has attempted to reach you to offer continued support. We wish to use your feedback to learn how we may improve should a similar situation develop for a future customer. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.

5 out of 5 Stars
Would Recommend
Photo submission from Andrea L.

Home buying is stressful and confusing for anyone, but VU made the process easy to understand. I received a call as soon as I sent in my application. I am truly pleased by the quick responses and paperwork process.

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Henry

NMLS# 186485

4.5 out of 5 Stars
Would Recommend

Loan Officer: Brendan Wilson

NMLS# 362532

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Hayes

NMLS# 1144691

2 out of 5 Stars

Please read below.

Loan Officer: Philip Hojnowski

NMLS# 1254234

4.5 out of 5 Stars
Would Recommend

Loan Officer: Steph Buckridge

NMLS# 1035470

5 out of 5 Stars
Would Recommend

Loan Officer: Danny Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend
Photo submission from Clifford G.

Veterans United had patience with my family as we navigated the road to home ownership and immediately picked up where we left off after our initial difficulties. I am extremely satisfied with our experience.

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend

worked with an outstanding team, and have already recommended to other vets.

Loan Officer: Ted Richardson

NMLS# 743121

4 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

4 out of 5 Stars
Would Recommend

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

Loan Officer: Luke Whaley

NMLS# 1359712

5 out of 5 Stars
Would Recommend

Thanks for all the help

Loan Officer: Dustin Fritz

NMLS# 744901

4 out of 5 Stars
Would Recommend

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Quick and easy they handled everything

Loan Officer: Michael Ellis

NMLS# 1441197

3.5 out of 5 Stars
Would Recommend

Loan Officer: Zach Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend
Photo submission from Gregory P.

Daniel Lowes was fantastic! I would ask him a question after-hours and he would go back in the office to get me the answer. What a great guy to work with! Easy to work with from start to finish. Thank you so much!!

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

Loan Officer: Justine Farnen

NMLS# 1281956

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ginny Young

NMLS# 187898

4 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

4.5 out of 5 Stars
Would Recommend

Loan Officer: Eric Almazan

NMLS# 1282293

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Watkins

NMLS# 384700

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