My lender and team were the best highly recommend
They got the job done.
The team was timely and responsive even putting their personal touch each step of the way. Very appreciated!
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Diana was awful. She was rude, never let me finish a sentence, and was very condescending whenever we spoke. Not only was she rude with me, she was rude with my realtor, and the title company I used. Everyone had the same experience of condescending nature and an inability to respond in a reasonable timeframe.Courtney was very polite, but she had two vacations while I was trying to close which did in fact set me back and made it very inconvenient for when we actually closed. It put serious stress on my family making us push back 2 weeks. This cost us a good amount of money in figuring out moving costs and HOR while transient . Not only were the vacations not great, Diana and Courtney took overlapping vacations which DIRECTLY led to receiving our “cleared to close” after they got back, making our window for time not work for the given week and get pushed to the next.I do believe it’s important to add, I requested a NEW TEAM a week or two prior to closing and that request was ignored and answered with an extremely awkward phone call with Courtney that consisted of “we still want your business” - my business with veterans united was never at question; I’ve worked with VU many times before and had amazing experiences. This instance, was not one of them. I just wanted to replace Courtney and Diana (mostly Diana she was awful to work with).Multiple instances where I called to no-answer, sent texts asking for help or asking questions, and THE NEXT DAY I’d get a request to do my to-do’s because they completely ignored my messages and calls and voicemails. It made me feel like they were not involved with me or engaged. This team really let me down and I won’t be using Veteran’s United again. There were also times where I was told they wouldn’t reach back out unless a voicemail was left. That’s just bad business. It’s 2026, no one leaves voicemails anymore. If I am buying a house that is 6% interest and makes veteran’s united $25,000 A YEAR, I think I am owed a return call when I call you. If that’s not the case, you don’t deserve any business.
Response from Veterans United
Hi Samuel,
Thank you for taking the time to share your experience. As someone who has worked with Veterans United multiple times before, I'm especially sorry to hear that this experience left you feeling so disappointed. I can understand why you would be frustrated if you felt your questions, calls, texts, and concerns were not being addressed in a timely manner throughout such an important process.
I also understand your concerns regarding communication, responsiveness, and the impact that delays had on your closing timeline. Moving a closing date can create additional stress, uncertainty, and expenses for families, and I can appreciate why that would be upsetting. I also hear your frustration regarding your request for a different team and your feeling that the request was not handled in the way you expected.
I appreciate you recognizing that you've had positive experiences with Veterans United in the past. While I'm sorry this transaction did not reflect those experiences, your feedback is important and helps us better understand where we can improve. I'd like the opportunity to learn more about what happened and review your concerns in greater detail.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you contact us outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Team was fantastic and extremely helpful.
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Another great experience with VU. Kody Gilbow stayed on top of the whole process and was available to answer all of the questions I posed to him. If I ever move again It will be with VU.
I honestly didn't know what to expect coming into this process, I just knew I would like to own a home. It is unbelievable how the whole experience felt so effortless. I feel like the team worked very well together and made me feel taken care of. They were super transparent throughout the entire process. Our whole team was patient with us. Kollin and Andrew not only tolerated all of our stupid questions, but encouraged us to ask more. They handled everything very professionally and respectfully. I feel like they actually cared about us as people. By the time we closed on our new house, i feel like i made friends. They were very sympathetic and comforting during the loss of our daughter while waiting to close on our home and made us feel like buying our house was something we didn't have to stress about because they were handling everything. We really appreciate them and everything they've done.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
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They were easy to work with and went above and beyond to make sure I got the house that I wanted
Veterans united made the entire process very straight forward! They had great communication and genuinely helped out a lot throughout every step of the way .
Everyone there was very friendly and personable. Pleasure to work with.
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
If not for the team, I wouldn’t have been able to navigate the process it takes to buy a house. Thank you all.
I’m very grateful for Veterans United.
