I don’t doubt that my case was a rough one but it took months to close, the VA was not easy to get ahold of. Any time I tried to ask to speak to the person handling my case I was told to file a receipt and that someone would look at it. The communication was terrible. I do not feel like they cared about us it was just another case to the company. No individual communication. I even had to go out of my way to contact people the VA should’ve been talking to because it was weeks with no progress. And sure enough all it took was a phone call to figure out what the issue was. Even after that they seemed to not care about the time and energy it’s been taking my wife and I. Over all very terrible experience. Again, I could’ve been an outlier.
Exceptional service! Fast, efficient and treated me like I was more than just another mortgage loan. Any time I talked to Kenny, he would ask how things are going, if I needed anything and got to know me and my family!
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
They have been great. They are very responsive and not pushy at all. They listen to customer's needs. I highly recommend this company everything we t very smooth and fast. They are better than previous VA Lender I had worked with in the past.
Is 11 an option?!
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
Very stressful and problematic through the process. Delays caused problems and lack of communication through most of the process caused me not to know what was going on or what the problems were. The delay meant that I didn't have assistance to move as I would have if the closing went as planned. Another delay on the day of closing when the loan was not funded when we went to close. Several emails to sign paperwork at the last minute when I was supposed to be doing a final walk through of the house even though this could have been sent to me hours before, but just another last minute delay.
They made my first home buying experience relatively easy.
Outstanding attention to detail military 🎖️ grade logistics. Teamwork 💯 percent excellent support complete with final to do list. Outstanding from Sgt Adams USMC. 1st time home buyer.
Yes out standing this is second time I relocated with this team and they made it so easy Thank you all so much
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
Veterans United made my first home buying experience easy and stress-free. Bobby Moss and his team were great. There are resources and assistance for seemingly any possible situation that may arise during your transaction.
The Veterans United team was professional, courteous, and prompt in all aspects!
They really worked with me getting my house.
Thank you guys for helping me through this process you all were great to work with. Thanks againBradford McGuire
