You all did a fantastic job and yes I’d recommend you to anyone looking to buy a new house its amazing the job you all did.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Where's my appraisal that you used to deny my refinance?
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Steph and her team are great to work with. Straight shooters. Thanks again! I’ll be in touch for next time!
Kenny, Zach, and the rest of the team were fantastic. They were incredibly responsive and generous with their time, answering all my questions—which, as a first-time homebuyer, I had many. They were efficient and proactive, completing a significant amount of paperwork well before closing day. This made the actual closing process remarkably quick and stress-free. Their accessibility via call, text, and email made a massive difference throughout the intense experience of buying our first home. If I could give them an 11/10, I would.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
Great team and very professional. I was surprised how they have the ability to make sense of all the mess and made it make sense to me. Outstanding customer service!
Professional, polite, and always there when I had any questions. I would highly recommend using Veterans United.
They were so helpful! They walked me through the whole process step by step and answered all of my many questions. Everyone is extremely helpful and on top of things. I don’t know how I would have completed this process with out Veterans United
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The team went above and beyond for us to purchase our new house. Thank you so much to all the crew.
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
Randee and her team at Veterans United Home Loans made the entire homebuying process smooth and stress-free. They were responsive, knowledgeable, and kept me informed every step of the way. I always felt supported and confident thanks to their clear communication and dedication.Highly recommend Randee and her team for a seamless, professional experience!
Wanted to much information on personal accounts. Was never called or updated on our loan officer leaving or moved up in the company. I felt very stressed during the whole process. Will never use my va loan again.
Response from Veterans United
Hi Robert,
I’m sorry to hear this process left you feeling so stressed. We understand that purchasing a home can require a lot of documentation, but our goal should always be to help make that process feel clear and manageable rather than overwhelming.
I also apologize that you were not updated regarding the changes with your loan officer. Consistent communication is an important part of the experience, and I understand how frustrating it can be to feel out of the loop during such a major purchase.
We appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve. If you’d like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
