As a first-time homebuyer, I was pleasantly surprised by the smooth process. The team of specialists provided me with expert guidance throughout the entire journey.
I am not impressed with Veterans United. My biggest problem with them is that we felt like another statistic for the loan team. They were nearly impossible to get a hold of and were not very flexible with setting up meetings that worked with our work schedule. I would call and leave messages and send emails, and would not get any reply for the questions I had. My bigger issue with Veterans United is that we sat down and discussed taking out an additional loan for our down payment, our loan officer forgot that we had discussed this, and halfway through underwriting had to erase our file and start again. This pushed our closing date back a week. Through that process, it felt that no one on the team communicated with each other. When our loan officer got our file built back up, there was NO communication that they would raise our rate from a 5.75% that it previously was, up to 6.625%. This is very misleading and very discouraging. We plan to refinance down the road when I am eligible for the VA Home loan, and I will not be using Veterans united and I would not ever recommend to anyone that anyone use them either.
Everyone at Veterans United was wonderful, helpful and did everything needed to make sure that my husband, my children and I found the home we have been waiting so long for. Everything was explained perfectly and made for an amazingly smooth closing!! I would recomend Veterans United to anyone needing to purchase a home!!! Thank again to everyone on my team!
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Tyler and team worked tirelessly to get me across the finish line
Great work! All the team members at VU were super helpful and friendly. I will recommend to friends and family.
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My team was outstanding and communicated quickly whenever I needed them. They were extremely knowledgeable and put up with my endless questions.
Chase as great in helping me with the whole process and was very through in explaining as we went along the process. I highly recommend Chase and the VA!
Conner was awesome, he kept us informed the whole time. He was quick to answer our questions. He made the whole process painless. Even our realtor commented that this was the smoothest process she had ever had and said she was keeping his contact info for future use.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
You guys have a great team who care about their job and the people they are serving
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They are a very well run organization to help veterans. It was painless process on my part. I would highly recommend them
To others.
Veterans United is great. They care will go out of their way to help you.
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
The communication between team members was poor. I would relay lots of information to someone and they said they would let the team know but then I would talk to someone else and no one else would know. And we would have to repeat everything. That happened several times.
