Wanted to much information on personal accounts. Was never called or updated on our loan officer leaving or moved up in the company. I felt very stressed during the whole process. Will never use my va loan again.
Response from Veterans United
Hi Robert,
I’m sorry to hear this process left you feeling so stressed. We understand that purchasing a home can require a lot of documentation, but our goal should always be to help make that process feel clear and manageable rather than overwhelming.
I also apologize that you were not updated regarding the changes with your loan officer. Consistent communication is an important part of the experience, and I understand how frustrating it can be to feel out of the loop during such a major purchase.
We appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve. If you’d like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Todd from veterans United has helped our family 3 different times
We can’t thank Todd enough. His support is always 100%. No matter what the situation is.
Our family will never use anyone else. Absolutely a great guy. Loyalty and Honesty is our favorite thing about him.
He loves what he does and where he’s at.
Thank you once again Todd 🇺🇸🫡
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Kenny and his team were amazing. They made the whole process quick and simple. Cant wait to do future business with you again.
Kris, Blair and Gavin we’re all wonderful and very helpful when needed
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The whole team makes the entire process very easy and they take alot of the stressors of buying a house by keeping you up to date on all the things you need to do throughout the process!!!Everyone was so professional and helpful!It was overall the easiest home buying experience ive had!!!
We have used Veterans United and Kendall Hahn and his team 3 times and each experience has been flawless. Would recommend 100%.
They're really just here to help veterans like myself find a new home and get you through the door in a well timed manner, they give you all the information when you need it and always make sure all your questions are answered.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
From start to finish Charles and the whole team made the whole home buying experience easy. The communication was spot on
All my questions were answered right away there was never a delay everything went so smoth Great teamwork! Thank you for everything.
We had a lot of obstacles but the VU team helped us overcome them.
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
