Todd from veterans United has helped our family 3 different times
We can’t thank Todd enough. His support is always 100%. No matter what the situation is.
Our family will never use anyone else. Absolutely a great guy. Loyalty and Honesty is our favorite thing about him.
He loves what he does and where he’s at.
Thank you once again Todd 🇺🇸🫡
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Kenny and his team were amazing. They made the whole process quick and simple. Cant wait to do future business with you again.
Kris, Blair and Gavin we’re all wonderful and very helpful when needed
The whole team makes the entire process very easy and they take alot of the stressors of buying a house by keeping you up to date on all the things you need to do throughout the process!!!Everyone was so professional and helpful!It was overall the easiest home buying experience ive had!!!
Ready to see for yourself?
Experience first-hand why 369,511 homeowners give us a perfect score!
We have used Veterans United and Kendall Hahn and his team 3 times and each experience has been flawless. Would recommend 100%.
They're really just here to help veterans like myself find a new home and get you through the door in a well timed manner, they give you all the information when you need it and always make sure all your questions are answered.
From start to finish Charles and the whole team made the whole home buying experience easy. The communication was spot on
All my questions were answered right away there was never a delay everything went so smoth Great teamwork! Thank you for everything.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
We had a lot of obstacles but the VU team helped us overcome them.
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
This is my fourth loan closing with Loan Officer Adam Craig, and once again, his performance was outstanding. Adam is an exceptional asset to Veterans United; he is proactive, highly communicative, and fights incredibly hard to ensure a successful closing. However, despite Adam’s excellent service, Senior Loan Coordinator Danielle Hays nearly ruined the entire experience and almost drove a loyal, repeat client away from your company. Danielle exhibited a severe lack of communication, a defensive and unprofessional attitude, and zero regard for client timelines. Because coordinators are salaried and do not rely on commissions, it was entirely clear that Danielle felt no personal accountability or incentive to handle my file with basic professionalism. Adam Craig is the only reason this transaction crossed the finish line, but Danielle Hays' constant friction and poor demeanor are a massive liability to your branch's reputation. Management needs to review her file handling immediately, as her behavior actively undermines the hard work of elite loan officers like Adam.
Response from Veterans United
Hey Caleb,
Thank you for your continued trust in Veterans United, and for recognizing Adam’s dedication throughout your homebuying experiences. I’m glad to hear he provided the proactive communication and support you’ve come to expect.
I’m very sorry to hear other parts of this experience left you feeling frustrated and unsupported. Communication and professionalism are incredibly important during the loan process, especially for returning clients, and I hate hearing that we missed the mark for you. I appreciate you taking the time to share this feedback, and I’d like the opportunity to learn more about your experience.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages sent outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
