Veterans United has been great. I got my original loan through them and have refinanced twice with them. I have checked other places, but they have always matched or excedded the other companies. Todd and his team have always been there to help and answer any questions I have had.
Chris and Mark did a great job helping me alone with the process .
You people couldn't even get my name right I sent you drivers lic gov I'd card and va I'd card and you still managed to louse it up even the check you sent me which was a day late had the wrong name on it if you people worked for me I'd fire the whole bunch
Response from Veterans United
Hey Wayne,
I’m really sorry we got your name wrong—not once, but multiple times. That’s such a basic thing to get right, especially after you sent in multiple forms of ID. I can see how that would feel incredibly careless and disrespectful, and I don’t blame you for being upset.
When mistakes like this happen, especially something as personal as your name, it undermines trust—and I hate that we gave you that kind of experience. The delay with your check just adds to the frustration, and I wish we’d handled things with more accuracy and urgency from the start.
If you're open to it, our Client Advocate team would appreciate the chance to talk with you and review what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but please reach out anytime.
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The mistake with taxes is not causing a legal action to be filed in Ohio.
Response from Veterans United
Hey Nicholas,
I'm really sorry to hear about the issue with the taxes—especially knowing it's escalated to a legal action in Ohio. That’s a big deal, and I can only imagine how frustrating and stressful this must be for you.
I'd really like my team to dig into what happened and see how we can help sort this out. When you have a moment, can you reach out to us directly? You can get in touch at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we’ll follow up as soon as we can.
Daniel and his crew are great
I've used them twice. So happy and very grateful
Love how fast and easy the process was. Thank You!!!
We were very happy with Veterans United from start to finish it was a seamless process. If a problem ever arose it was quickly solved and always moving forward. Natalie Kelly and Dan Higgins were both great and both professional to work with.
10/10 would recommend
