Veterans United treated me as a person, not an account number.
They answer their phone or get right back with you when you need anything.
This was the sixth house I’ve purchased and it was by far the best experience I’ve had.
There is no way I could have done this on my own and other loan companies made the process seem daunting and overly complex. With the guidance of my loan officer from Veterans United, I never felt uneasy about what to do next or if I wasn't getting enough information. He made all of the difference for me and I really felt like I was his main priority. My journey was a breeze thanks to him!
Gina and her team did an outstanding job in supporting my wife and I throughout this entire process. She entertained a pretty consistent stream of random questions and provided feedback almost as quickly as we asked. Being new buyers, this was a tad stressful, but they did a great job at easing some of that stuff.
I had to get my act together!!! But they stuck with me!!!
Underwriting and title company had issues with paperwork our loan specialist was wonderful to work with
Underwriting process seem to be day by day in completing versus giving a complete list of what was needed to close. Became very frustrating I felt that a clear to close could have been reached a week out before closing had due diligence been done.
Was an absolute headache through out the whole process from beginning to end. My pre approval was given to me then taken away then given back to me. So many mistakes made then corrected. So much misinformation and apologizing several times a week.
Response from Veterans United
Thank you for your feedback Tanya. We apologize that your experience did not meet your expectations. If you would like to discuss the issues you had with a member of our Client Advocate team, they remain available as an additional resource for you.
It was a good experience. Their website is very easy to navigate and user friendly. Each portion of the home-buying process is broken down step by step. They send you plenty of emails and informative videos as you progress and get closer to closing.
starting from my initial contact right up to the closing of our house the team has been great. the lighthouse team helped me get my credit up to snuff and Jeanette Klein along with Kimber Guyman answered any question i had and helped us through the whole process.
Everyone was great. Kept me extremely well informed and answered all of my questions in a timely manner. As a first time home buyer this process was extremely easy and fast. I'd use veterans united again in a heart beat.
Matt and Whitney were incredible. They worked fast and were extremely knowledgeable and helpful.