We had a very pleasant experience with our VU team. They were always there willing to help and explain things we didn't understand.
There is no way I could have done this on my own and other loan companies made the process seem daunting and overly complex. With the guidance of my loan officer from Veterans United, I never felt uneasy about what to do next or if I wasn't getting enough information. He made all of the difference for me and I really felt like I was his main priority. My journey was a breeze thanks to him!
Best experience we've had working with Veterans United. Helped workout some minor issues and even stayed in contact throughout the process of handling any and all issues. Kept us updated on what they needed from us, where we were in the process, and answered all our questions.
Through out the entire process of buying a home through Veterans United I felt the whole team had designed a program just for me and my family! The team worked as one to ensure that my family and I were informed and happy with all aspects of purchasing the home we are now enjoying.
This was such an enjoyable process for my wife and I. I am paying a higher interest rate but the customer service was exceptional so I decided to have my loan serviced through Veterans United. Lindsey James is exceptional in every way which made my decision to work with Veterans United rather than other competitors that much easier.
The first-time home buying experience can seem daunting at first, but they take the reigns for you and want to see you have the dream home you desire. The entire process from finding a home to closing on our dream home took just a couple days longer than a month! I was thankful for the open lines of communication and they as a team truly do care about people! Thank you Veterans United for working hard on our process, we appreciate it so much!
Don't hesitate, pull the trigger. You will not be disappointed. Do what the team asks of you document submission and inspection wise placing a priority on it - you know as if you're about to get cash-in-hand for doing so. Then, just sit back and watch the calendar go by. I would say our loan should have been complicated because we just sold a rental property, etc. all of which are markers for underwriting review - Mike and his folks make it no issue whatsoever. Our documents and to-do's were always in our online account, we would promptly knock them out, provide supporting docs and away we went. Check went in the box and we never had to worry about anything again. Absolutely seamless.This team is phenomenal. Was truly a pleasure to work with.
oye. is a reason I have used Veterans United three times. They are a fantastic organization with friendly and knowledgeable loan officers. You cant go wrong with Veterans United.
The beginning of the process was easy. It was after the appraisal and final inspections where all miscommunications laid. Should have closed 3 weeks prior to when we did but I feel like feet were drug purposely at a certain point just because tensions were high. I don't know that I would ever use this company again. But we are enjoying our home finally and thankful that it is all completed.
Response from Veterans United
Hello Toran, we appreciate your feedback on this matter and we are glad to know you are happy in your new home. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. Thanks for reaching out!
Veterans United was the only way to go they treated us very well they are respectful of all our rights they did everything they could to make the experience Pleasant which it was couldn't recommend them hire to anybody very very good company to work with
Beyond expectations. We're so thankful.
Leah, and Danielle, were excellent and understanding 1 out of 10 they both get an 11.
This is my second time using Veteran's United for the purchase of a home. I would highly recommend them. Jodi Coons and her team made the experience very easy and completely stress free. I will definitely use Veteran's United again in the future if the need arises. Thank you Jodi and everyone on your team.
loved dealing with them. They did all the work and made it easy to do my part. You do a great service for anyone who deal with you
Cody and Jennifer were absolutely wonderful to work with. They were there to help at every corner and every problem we had they quickly fixed them.
Very good program and people running the program. Couldn't be happier
My loan team at Veterans United was great. As a disable veteran they made me feel very important during the loan process. I would recommend Veterans United, Kevin Webster and his loan team to all Veterans looking to purchase or refinance a home.Thanks again, an may you have a blessed day.Jeff Hartpence
