It wasn’t Cole, it was his assistant Rae Arnold! She was very unprompt about returning phone calls. Not just a few hours, but days!
Response from Veterans United
Hey Ronald,
Thank you for clarifying that, and I’m really sorry to hear about the delays you experienced when trying to get in touch. Waiting days for a response, especially during such an important and time-sensitive process, can be incredibly frustrating.
You should be able to rely on timely, consistent communication throughout your homebuying journey, and I regret that this wasn’t your experience. Feeling left without answers or updates is not the level of service we aim to provide.
I’d like the opportunity to look into this further and better understand what happened, including the communication gaps you encountered. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
Maggie and the whole Veterans United team were amazing from the very start.
When everyone else said no, they got it done
Very seamless and super easy to access all documents and easy to keep up with the to-do’s list. The people were super nice and very helpful!
The entire team was exceptional to work with
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Jerry and his team were always there to answer any questions we had. He explained everything thoroughly!
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
The team from Veterans United that helped me out was phenomenal. This was my first home buying process, so I thought it was going to be terribly overwhelming. But it was not even close to overwhelming due to the team that helped me out. They were always there to answer any and all questions that I had and they answered me back in a timely manner.
I cannot thank Veterans United enough. They made this process extremely simple. The hardest part of this whole process was deciding what house I wanted. I never felt pressured to do anything and they were always willing to answer any questions I had. They didn’t just help me buy a house, they are the reason why I got a home. They truly were a God send.
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I only give a 7 due to my first loan officer I was assigned was nonexistent. I couldn’t get an answer via phone email or anything. Once we swapped to Beth Fletcher out of Oklahoma we went from 0-10 minutes. But Vetrans United only gets a 7.
Our veterans united team was the absolute best. Tim, Brandon, and William made our experience with the loan process stress free. They went to great length to answer our questions quickly and keep us on track. We are so appreciative to have the absolute best team. We can’t say thank you enough for your guidance and support Tim, Brandon, and William. We were so blessed to have you all.
I was very impressed, this was not my first home purchase. This was however the smoothest, easiest, most stress free, home buying experience. Matt, and Becca were on their game, keeping me up to date, and informed everyone step of the way. They seemed to anticipate my questions ahead of time.
There was a bit of a miscommunication about trying to close early, but that might have been because I didn’t tell all parties involved (I thought they would communicate that amongst themselves).
Amazing
The Team did an amazing job. Each member of the team responded to questions quickly, provided great guidance, and checked in on our family through the entire process. The team made our home buying process easy and smooth.
