I absolutely love veterans united and the setup. At first I was nervous about the "team" concept and having to work with multiple people but how VU moves you through the phases of the home buying process and you shift from one team member to another flowed seamlessly. My team was absolutely amazing!Bryce getting everything started as my loan specialist, Chris who helped pushed me in the right direction and answered all of my questions,
Ryan who helped get the loan across the finish line and was extremely helpful in explaining the entire financing process when I was extremely curious, to Megan who helped wrap up the final after list to do's to help make my move in process as seamless as possible.
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
Everybody on my team did a great job! They always answer my questions, promptly and knowledgeably, showed great professional professionalism, and guided me through the home buying process even volunteering information when I didn’t realize what was happening. Tonya especially went out of her way to make sure. I understood everything that was happening and bent over backwards to make sure everything got done in a timely manner. I am going to recommend them to every veteran, I know.
The team is was blessed with helped a ton!! My realtor has worked with this company before and was hesitant... she had all good things to say about this team!
Alberto, Natalie, and Brandon were fantastic! They made the entire process smooth from start to finish. Thank you!
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Veterans United really made the process as stress-free as possible. They were quick to respond with any questions that I had and were professional and helpful.
Great group and star prince was a great realtor
I had an absolutely positive experience with Veterans United. I would recommend them to other people, and would be proud to do so.
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
Very helpful! Answered all of my questions, and kept me updated at all times.
Veterans United made our first time home buying experience amazing! They were very helpful and made the process easy!
I would recommend VU to anybody that can use them. I made the mistake of buying my last house with a different lender instead of using VU again and I instantly regretted it. Kris and Greg and the rest of the time kept in constant communication with updates and immediate responses. I was never in the dark and they answered all my questions even if they seemed silly to me. I have nothing but good things to say.
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My homebuying team was very helpful throughout the entire process including dealing with nextlinks tower lease on my property.
I was overwhelmed with all of the steps that were needed but the team came through for me, I have absolutely nothing negative to say about any step they were diligent and very professional and got me to the finish line.
Our lender Alberto was an amazing person that kept us informed all the way till closing
We were assisted the whole duration of finding a home. If we had any questions it was answered right away
Tonya and Jimmi were so great! I would definitely recommend!
Veterans United dropped the ball big time and at the last minute they realized we needed a water well tested. veterans United knew from inception that we were building a home on well water but someone did not read my information and this delayed our closing by 8-10 days! Not happy with veterans United at all about this
Response from Veterans United
Hi Robert,
I'm sorry to hear how frustrating this experience was. I understand how disappointing it is to have your closing delayed, especially when you're expecting everything to come together at the finish line.
I reviewed your file, and I can see there were documents related to the well and the required testing that were still being finalized before closing. I understand that doesn't make the delay any less frustrating, and I'm sorry for the impact it had on your homebuying experience.
I'd appreciate the opportunity to learn more about what happened and discuss your concerns directly. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
