We have used you before and it was exceptional. This time however; paperwork wrong, serious attitude on phone with coordinator. I and my notary were actually hung up on. I hope thos doesn't happen to another vetSemper Fi
Response from Veterans United
Hi David,
First off, thank you for coming back to us—especially after having such a great experience the first time around. That makes it all the more disappointing to hear how things went this time, and I’m genuinely sorry we missed the mark.
Having paperwork issues, attitude on the phone, and then getting hung up on—those are serious concerns, and I don’t take them lightly. That’s not the level of service you should expect from us, especially after the trust you’ve placed in our team before. I know how much it means for veterans like you to feel respected and taken care of during this process, and we let you down.
I’d really appreciate my folks having the chance to learn more about what happened and make sure your feedback is heard by the right folks internally. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works best for you.
Semper Fi—and thank you again for your service.
I just want to say I found Veterans United over 15 years ago, but back then I was far from ready to become a home owner. Veterans United with their Light House program and some time I eventually was ready to purchase my first home. Veterans United, along with Sam Brown and his team changed my life. I now can live and know what it means to own a home as well as have a pristine future ahead of me. Thank you Veterans United, as well as some special thanks to Sam Brown and his team.
What a great experience. Because of people like Anne Kuster this is our third finance loan through Veterans United. From start to finish and all the education in between, not to mention the accessibility of our loan officer and her team. It just makes for a seamless, straight forward, transparent transaction. I wouldn't go through anyone else.
Kaitlyn Peters was great! Really went above and beyond and got me through the process.
Thank you all so much for sticking with me, answering all my questions, and allowing the process to take a VERY long time due to my circumstances. I highly, highly appreciate the help and cooperation. I will certainly be reaching out again if I need help buying or refinancing a home again.
Cost of re-fi for VA is too expensive. I have done this with freedom mortgage for 1/4 of the cost.
Communication between all levels of the process kept us envolved and was always eager to find the answers to our questions. I have purchased, sold and closed on many homes during my life time but the Veterans United Home Loans team I had were so much more involved and knowledgeable of the status of what need to be done. Thank you for your assistance, you are an exceptional group of professionals.
Veterans United waseasy to work with helping us to secure a loan. The process was made easier with the app.
Everyone is friendly and very helpful. All our questions were answered quickly.
Veteran's United is the best. I'm so thankful to have such a knowledgeable team take us every step of the way. We would happily reccomend them to friends and family. Thank you so much.
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We purchased a year ago and now just refinanced. It was great having the same team help us as last time. Would highly recommend to any veteran wanting to use their VA loan benefit.
