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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

435,881

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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1

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Showing all 777 home purchase loan reviews from Rhode Island

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5 out of 5 Stars
Would Recommend
headshot image of Jose Banuelas

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend
headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

5 out of 5 Stars
Would Recommend
headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend
headshot image of Joe Koetting

Loan Officer: Joe Koetting

NMLS# 2150681

5 out of 5 Stars
Would Recommend
Photo submission from Marco M.

I had an amazing experience and a pleasant road to achieving the house. Thanks for helping me achieving my goal of giving my kids their own home. I really appreciate everything you did for me and my family.

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

Completely painless process coupled with unparalleled attention to every detail and every question I had no matter how big, small or repetitive. Yes, I’m that high maintenance client and Mike and Veterans United treated me like royalty from beginning to end.

headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

4.5 out of 5 Stars
Would Recommend
headshot image of Donald Webber

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend
headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

4.5 out of 5 Stars
Would Recommend

Smooth process! Closed with a power of attorney. Only issue was no one told me I had to call for verification of life. Almost missed closing.

headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

4.5 out of 5 Stars
Would Recommend
headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

5 out of 5 Stars
Would Recommend

Jodi was so helpful, knowledgeable, available and responsive. She also was a calming presence and seemed to really care. The team made the entire process easier and painless.

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend
headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

5 out of 5 Stars
Would Recommend

Very helpful, friendly, and attentive. Always informed me if there was an issue and quickly answered any questions I had.

headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend
Photo submission from Daniel B.

If anyone is looking to buy a home veterans should be the first people you should call, they are Aces in my book! It's been a long road with COVID and all but veterans was there all the way I would like to give thanks and praise to my real estate agent Kelsey for all she did and the lawyers who got the paperwork straightened out in the end, Jose and John you guys were very helpful and listened to all my worries thanks to everyone for your help. Yours truly, Daniel Boudreau.

headshot image of Jose Banuelas

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend

Mike and Tyler and the whole team hit a walkoff grand slam for my family and i...COULDN'T BE HAPPIER #BESTbankEver #veteranUniTEDrules

headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

4 out of 5 Stars
Would Recommend
headshot image of Derek Flood-Lorber

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend

The entire team did a fantastic job from beginning to end, our Buyer’s Agent, my wife and I were all so pleased with our first Home buying experience!

headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend

So grateful for Adam and Mason in making my dream home a reality. They were there every step of the way making sure everything was just right!

headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend
headshot image of Katie Hayes

Loan Officer: Katie Hayes

NMLS# 943102

0.5 out of 5 Stars

Katie tried to sell me an inferior loan product, and the two customer advocates I spoke to made excuses, failed to deliver in their promises for follow-through, and used delaying my closing as a scare tactic. This company fought so hard to keep me from learning about the better loan on the table that it's hard to believe it wasn't intentional. If I were less persistent, or less financially literate, VU would have happily kept an extra $2K of my life savings.

Response from Veterans United

Hi Anthony,

I’m really sorry to hear about your experience. What you described—feeling misled about loan options, let down by our team, and pressured during closing—is the opposite of what we strive for. Homebuying is stressful enough without wondering if the people helping you are actually on your side, and I hate that we left you feeling that way.

I want my team to dig into this more and get a better understanding of what happened here. If you're willing, please reach out so we can talk through your concerns. You can reach us directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com.

The Client Advocate team is here from 9 a.m. to 5 p.m. Central Time, but reach out anytime and we’ll get back to you as soon as we can.

5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend
headshot image of Donald Webber

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend
Photo submission from Christopher J.

I strongly recommend Veterans United to any veteran looking to purchase a home with a VA loan. VU will walk you through every step in the process. They truly think of everything and make the process as efficient as possible.

headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

5 out of 5 Stars
Would Recommend
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend
headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

5 out of 5 Stars
Would Recommend
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend

Ed, Mike, and Jeffrey were awesome to work with. They were so organized it helped me feel calmer with this purchase. They were always available when I had any questions or concerns. I would highly recommend Veterans United to anyone.

headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

More Reviews

See all 435,881 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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