It was a fast, easy, and outstanding experience!
The lack of follow through on financial insentive "rebates" offered by my realtor and known to your associates, was not factored into my closing costs. As a result your company caused my family to loose $1300.00 in rebates. They caught the oversight 1 day before closing, offering to apply the money to my debts if I could fax over my resent billing statements. This would have delayed closing by 4 days or more, pushing my temporary lodging and storage beyond the the rebate amount itself. Bad business when you cost your customers money, just for doing business with you!
Any questions or concerns were answered immediately. Very smooth process from start to finish.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Everything was very simple and everyone was super friendly!
I'm happy to be part of a great team.
I would recommend Veterans United to any one! The team of Andrew Beckett was excellent and made my experience very pleasant. This was my first time getting a VA loan and going through the loan process. Everyone was quick to respond to all questions and concerns. They would explain everything to make it understandable and easy. Don't get me wrong I was anxious throughout but at the same time comforted with the team working for me! Thanks Veterans United for getting me to close!
Super easy to navigate the portal