Danielle and her team are the best. Hope to work with them again soon.
Overall, I appreciate the work everyone did to help put me in my dream house. But the experience was far from 'great'.Communication was absolutely terrible. The first 2 weeks of the process, I called every single day and did not receive a call back until almost exactly 14 days from my first call attempt. This trend mostly continued until about 2 weeks from closing. It definitely got better towards to end (with Josh and Connor, anyways). Twice i requested a call from Eric and never received those calls period.The documentation requests coming in 3 days before close was inexcusable. Retrieving W2's from past employers is not a simple process, especially when on of the buyers works for the government. I understand mistakes happen, but we were in underwriting for almost 40 days, that was ample time for review. And when my realtor, the sellers realtor, and I expressed concerns about this, we were told 'it wasnt a big deal' then immediately after I was told closing may have to be pushed to the following week if we didnt get clear to close the following day (the DAY before closing). That was not an option as my family of 4 had no where to go if we weren't able to close on Friday.Overall, I do appreciate the work that went into this purchase, but the communication has to improve in the future for me to use or recommend VU again, as well as timely review and processing of documents. For what its worth, everyone was very friendly and knowledgeable and was able to answer all my questions when asked.
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Everyone from Sarah to Brent to Kaitlyn to Anne was great never had any issues I called if they didn’t have the answer, they found the answer and got right back to me.
They were very professional helped me look for the exact house I wanted and for my budget very lovely team to work with
Heidi Bailey is fantastic at helping move things right along. Bryan Kay was great to work with on to do lists and answers. I closed in 17 days
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Searching for a mortgage company to handle probably the largest purchase or refinancing house most Americans buy-it can be stressful.
From the “get-go” Hanna, Madison and team totally assuaged that stress.
We were updated regularly and any questions were quickly answered. We have bought 9 house in
our lifetime- Veterans United has been the best mortgage company we have worked with.. We especially like the To Do’s list and having it marked off when we completed each task. It took the mystery out of the process; plus the emails from Hanna and Madison let us know where we were in the process. Job well done. Gary & Emily Slusher
My son and I got into our new home in time for Halloween!
The team at Veterans United was outstanding. They were with us throughout the process, guiding us and making it a very smooth process. Go with Veterans United you won't regret it. Thank you
My entire team of professionals went above and beyond to help us get in our new home. I've never had people can so much. I'll be recommending them and often. Truly the most amazing group of professionals and so beyond happy 😊. Bill Muzac is beyond awesome.
Exceptional work, very impressed
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Karol & Amanda were very helpful and made the refinance process a lot easier and less stressful.
very easy to work with, not even all that much paperwork
Veterans united was great! Amanda and her team are the best! They made our home buying process seamless and made us feel like family.
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
Casey Martin and his team are second to none! They were extremely communicative, transparent about numbers, and patient with us during our home search. I am a returning customer for Casey and will be for my next purchase as well! I recommend him to Veteran i know searching for a home!
