The Veterans United team made the home buying process much less stressful than it would have been otherwise. The consistent communication and attention to my needs was incredible and I am thankful that I was recommended to them.
Eric Harmon has always been awesome to work with. We will not work with anyone else.
Corey S. made things happen that other lenders weren't willing to fight for. I was offered a .25 lower rate by Navy Federal after Corey matched and I still chose Veterans United, because Corey was almost always available, prompt, and went the extra mile to get me into my forever home despite a missed mortgage payment.
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Made an offer for the home in March leaving plenty of time before we closed in June. Communication throughout the whole process with VU team was terrible. Multiple things would come up on my To-Do list that I already did before without clarification on what exactly they were looking for. One week out from close, again terrible communication between them and me and them with the title company causing a week delay in closing and putting pressure of the sellers. I have talked with my agent and title company and none would recommend VU in the future.
Response from Veterans United
Hey Joseph,
Thank you for sharing your feedback. I'm sorry to hear that communication throughout your loan process left you feeling frustrated and unsupported.
I understand how discouraging it can be to see requests reappear on your to-do list without clear explanations, especially after you've already provided the information. It's also disappointing to hear that communication challenges and delays near closing created additional stress during the final stages of your home purchase.
Buying a home should be an exciting experience, and we want our borrowers to feel informed and supported every step of the way. I appreciate you taking the time to share your perspective and where you feel we fell short.
Sincerely,
Claire S., Client Relations Manager
Randy did everything right. Kept us informed along the way and was available 24/7 for any and all questions.
Mike experience with very smooth and easy and was a pleasure to work with them. I highly recommend Veterans United to anyone looking to purchase or refinance a home. Outstanding company.
As a first time home buyer, my husband and I can truly say we had an awesome team helping in every process of the way. Dylan, Scott, and Amanda were very helpful, and easy to contact. They walked me through everything, to where I felt as if buying a home was something I’ve done before. Thank you, Veteran’s United Staff!
My son and I got into our new home in time for Halloween!
Everyone was polite and professional. They also were always available to answer all of my questions as they came up.
The entire process was so smooth with the help from Lisa, and her team with Melissa, Amanda, Lindsay, and Dylan. Thank you guys so much for your help and encouragement along the way.
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Steve, Maggie, and the rest of the team did a phenomenal job in my opinion. Any of the holdups we had were not from Veterans United and my team. I feel like they went above and beyond and we're very friendly while still being professional. I would highly recommend to anyone because moving and buying a new house is very stressful and when your lender team is as great as mine was it takes a lot of the stress out of the situation.
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
The entire staff @Veterans United were outstanding,professional & courteous always.My special thanks goes to Jim Glover,Becky Tier-Shrum&Bae Ellis.These individuals are exceptional in their respective positions. Thank you all!!!
Aaron Brooks and his team were amazing! So easy to work with and very responsive. We would do it again.
We worked with Nick Laws to purchase our home. He was very nice and responsive. He was able to give us all option to inform our decision. Our process went smooth while working with him.
