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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
19,253 reviews
from Veterans like you… and counting!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Army
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 19,253 reviews from Tennessee

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4.5 out of 5 Stars

Thank your whole team for the hard, and great work that everyone put forward for this to happen. Sherrie and I both are very grateful. Your TEAM ROCKS!!!

headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

1 out of 5 Stars

There were multiple ups and downs through out our loan process. The government shut down did not help. Im not sure if it was the loan team or the underwriting team, but our blood pressure stayed high. Im sure individually they were great, but there were multiple times that someone we needed to speak to was out of office and times where documents had been submitted multiple times and still requested. Also times where agents would only speak to Jacob even though I am a joint buyer.

headshot image of Joshua Schmidt

Loan Officer: Joshua Schmidt

NMLS# 2736706

5 out of 5 Stars
headshot image of Erinn Cline

Loan Officer: Erinn Cline

NMLS# 2223549

5 out of 5 Stars
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Photo submission from Rachel B.

My son and I got into our new home in time for Halloween!

headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

5 out of 5 Stars

Great! We would use veterans United again, and had a great experience. Everyone was helpful, calm, and kind. Loved the process of the to do list and one place for documents and everything to easily know where were at in the process and make sure we are all aligned. They even sent us a sweet gift for our daughter. Thank you!

headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

5 out of 5 Stars

The entire process was handled by an experienced, responsive, reliable, professional team who demonstrated a genuine commitment in meeting my satisfaction and needs.

headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
headshot image of David Fields

Loan Officer: David Fields

NMLS# 2440775

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5 out of 5 Stars
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars

Awesome crew and great with relating information needed to process.

headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars

Everybody that I dealt with was excellent. Everything went real smooth thanks to Amanda Tim.

headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

5 out of 5 Stars

Fast service, very detailed with the information. And they explain extremely well the numbers as much of us don’t understand all the numbers. Very friendly team and communication is excellent! Highly recommend.

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
headshot image of Charles Saulberry

Loan Officer: Charles Saulberry

NMLS# 2319918

5 out of 5 Stars
Photo submission from Dennis P.

I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!

headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

5 out of 5 Stars
headshot image of Matthew Rice

Loan Officer : Matthew Rice

NMLS# 1753732

5 out of 5 Stars
headshot image of Matthew Rice

Loan Officer : Matthew Rice

NMLS# 1753732

5 out of 5 Stars
headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

5 out of 5 Stars

I am 62 years old and my husband is a 78 year-old Vietnam veteran and we can honestly say we have never ever had such outstanding, excellent, personalized, caring, customer service as we have received from Marcus Crossgrove and his outstanding team. For many many months, they worked with us over several offers/houses we didn’t get, and each redo/time they acted like we were their first and best and only customer they ever had! Their communication was great, and they are well oiled machine with teamwork and each time they kept us on track, and we finally found our dream home and just closed on it last week, hallelujah, and our hearts were full of extra thanksgiving this Thanksgiving for Marcus and his team and all their dedication, professionalism, knowledge, and support the entire time. We’ve already recommended Marcus and Veterans United Home Loans twice and will continue to do so and hope to send more business to them in the future, and we definitely will keep them in mind for any of our needs going forward. They also connected us with wonderful homeowners insurance agents, a great security system, they had other great referrals too (all Veterans’ businesses)! Thank you all so much! We’ll be forever grateful for you (and wish we could clone you/keep you for all our business needs). Al and Michelle Diacetis

headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars

I am Lisa's biggest FAN!!! Awesome team!
This is the second home I have purchased with Veterans United. They are Fast, Easy to work with, and simply the best.
You can't go wrong by using Veterans United and Lisa Durand.

headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

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Experience first-hand why 353,966 homeowners give us a perfect score!

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5 out of 5 Stars

We have worked with Adam Craig several times through Veterans United, and every experience has been excellent. Adam is knowledgeable, dependable, and truly committed to helping his clients. He communicates clearly, keeps everything on track, and makes the entire process straightforward and stress-free.We appreciate how quick he is to respond to questions and how he takes the time to explain each step. It is rare to find someone who consistently delivers this level of service, and that is why we continue to work with him.If you want a loan officer you can trust, Adam Craig is outstanding. We recommend him with complete confidence

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars

Not our first home, but our first home purchased using my VA eligibility. Started pre qualifications with a different lender and loan officer apparently decided we were not going to be an easy loan and didn’t even return calls. Reading reviews for best VA lenders, led me to highly rated for customer service, Veterans United. Experience was off the charts better. Absolutely unbelievable the difference from any previous home purchased.

headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars
headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars

We had a great experience.

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

4.5 out of 5 Stars
Photo submission from Shatria C.

2023 is our Year! God has blessed us with a beautiful home! And we are overjoyed! We couldn’t have done with Brian Nelson, Raven Henderson, Stephanie Sanders, & Hazel Folkerts! Thank you all for making two Army Veterans dreams come true! “Go Veterans United” “Go Army” & “God Bless us All”

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars

Absolutely Amazing Job!!

headshot image of Aaron Mansfield

Loan Officer: Aaron Mansfield

NMLS# 2736749

5 out of 5 Stars

Awesome team to work with. 10/10 recommend!

headshot image of Kelsey Allen

Loan Officer: Kelsey Allen

NMLS# 1947880

4 out of 5 Stars
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars

Very professional and caring always there A true friend and felt Family when I needed it great Job

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
headshot image of Austin Fuemmeler

Loan Officer: Austin Fuemmeler

NMLS# 1812759

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