My overall experience with Veterans United was outstanding! They made the homebuying process simple, straightforward, and easy to understand from start to finish. Their website was exceptionally well organized and user friendly, providing a clear, step-by-step checklist of tasks that needed to be completed throughout the process. This made it easy to stay organized, track progress, and complete each requirement efficiently. Veterans United truly streamlined the homebuying experience, making what could have been a stressful process feel smooth and manageable. I highly recommend them to any veteran looking to purchase a home!
Aaron and Danielle and everyone else were amazing. Always fast to respond, always took time to answer questions, and just made the whole process as easy and enjoyable as a stressful process can be. I feel really lucky to have found Veterans United, it was more like working with friends than just a loan processor. Thank you guys.
Veterans United did an absolutely amazing job! They worked so hard to get us into our home and in such a timely manner. We couldn’t be more thankful for their help and hard work. Fantastic experience from beginning to end. Thank you!
The beginning process of buying our home was phenomenal. Everyone on the team was attentive, provided details, answered questions and was on top of things. After putting the offer in on the home and getting accepted that is when things went south. Matt F. Was helpful getting us over the Eric B. Who was helping with collecting stuff for underwriting. We were told we would be able to close in 30 days. We received things on the to-do checklists and then we heard nothing for a while week. I was then bombarded with multiple things to do on the checklist for things they needed and was told it was time sensitive to close in time. I got EVERYTHING in the same day. Then throughout the days the asked for things here and there. Then we were told everything was done and they were sending off for VA Approval. When they sent it off, we were originally told it was going to take 3 to 5 business days. Once the five day mark came around, we were told it was going to take 5 to 7.. the seventh day came around and we were told 7 to 10 business days. It ended up coming in on the 9th business day. However- they never told us what they considered as the 1st day so we were unsure of what day was what. We did have to speak with a supervisor to get an answer on anything because we kept getting the same answer with just a different way to word it from Matt and Eric about where we were in the process. Steph was able to figure everything out in a couple of hours. She was probably the most helpful towards the end of this process. After finally being able to close feels like a relief of not having to be through this process anymore. After we started the process with United we were actually warned about them and having problems and unfortunately we did experience some problems. I can only hope that the next person doesn't experience what we did and is given accurate information from the beginning.
Response from Veterans United
Hi Chase,
I'm glad to hear your experience started on such a positive note, but I'm sorry things became so frustrating as you got closer to closing. Buying a home is an exciting milestone, and I can understand how stressful it must have been to keep up with time-sensitive requests while receiving changing timelines and limited updates. I know how important it is to have a clear understanding of where things stand, especially when you're doing everything you can to keep the process moving forward. You deserved to feel informed and supported throughout the entire experience, not just at the beginning. I'm glad Steph was able to step in and provide some much-needed clarity toward the end, but I understand that doesn't take away from the frustration you experienced along the way. I appreciate you taking the time to share such thoughtful feedback, and I hope you're settling into your new home. I'd really welcome the opportunity to learn more about what happened and better understand your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I could not have asked for better than Amanda Laws and her team! They took very good care of me and made my first home buying experience extremely stress-free. Just follow the To-Do List on their website and they will do the rest. Literally can not be any easier than they made it.
Chris was a true team player, he helped explain everything to me and made the process really easy .
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
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I did actually a friend working with Veterans united cause I recommended.
Amanda and her team made our home buying journey a wonderful experience. They helped us every step of the way and made themselves available to us anytime we needed assistance, reassurance, or guidance. Can’t recommend them enough!
My son and I got into our new home in time for Halloween!
I know a good amount of people online say to avoid Veterans United. But I’d have to disagree I tried working with 2 other lenders when I was searching for a house in DFW and another when I decided I’d be moving to Tennessee they were all doing somewhat shady things. I liked that along the way I got to see actual documentation of where the rate was at and a decent estimate for cash to close. Every other lender I worked with would just say things and kind of stall and only tried to send documents when I finally told them I wouldn’t be proceeding with them. Thanks again Veterans United and Emily for all the help throughout the process!
