They were very friendly and cordial. They kept the e-mails pretty active when I couldn't respond timely (I work third shift).
Initially communication was very good. Then about 3 weeks into the process, it significantly declined. We never felt like we never knew what was happening in the process and there were countless times we would call and ask questions and either never received a call back or never received an answer.
Absolutely amazing team, loved working with LISA she went above and beyond!!!! And I have already recommended veteran United to everyone I know who is buying a house. LISA DESERVES MORE MONEY!!! She truly is working above her pay grade and just made the whole process so enjoyable!!!
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
My entire home buying team was Amazing. They allow me to ask as many questions as I wanted , check on progress as much as I wanted and just kept me calm whenever I got overwhelmed.
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Jennifer is incredibly caring and an expert in her field. I'm so lucky to have worked with her, and I was finally able to buy a wonderful home for my family.
My son and I got into our new home in time for Halloween!
Blake and his team were phenomenal to work with. Responsive, professional and timely.
Everything was perfect and easy. Def recommended
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What great service! Applying was easy with help from Aaron and Gretchen. Was always available to answer questions and guide through process. I explained what I needed and Aaron was able to get that loan for me. Thanks to a wonderful team.
Could not be more pleased with the amount of help and guidance with the team. Very smooth and easy process throughout. No overwhelming amounts of paperwork and easy to manage app.
Mathew was such a breath of fresh air in our new home process. Made it so easy and fast. Big thanks to Mathew and veterans united
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
I will never go through anyone else when purchasing a home! Karol, and her team are worth their weight in gold! There was never a time that I needed something, and they didn't come through for me quickly, and with such kind professionalism. 10/10 they are the absolute best!!!
Nick is very professional and has made all interactions comfortable.
Everyone was extremely helpful and knowledgeable. Although being out of the country and the bad weather created some challenges, overall, it was a very good experience.
