Lisa and her team were amazing; they answered all my questions professionally and promptly. Lisa D. and Melissa H., along with the rest of the team, stayed in constant contact with me. They worked with my realtor, the bank, and the title office. making the sale a very stress-free and seamless process.
From start to finish veterans united has a whole team that help and they get it done fast! Best mortgage company ever!
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
The entire team was incredible!
Amanda was great. There was some communication lost with Kaylyn including not notifying me of closing day change despite annotating I was notified
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Experience first-hand why 364,973 homeowners give us a perfect score!
My son and I got into our new home in time for Halloween!
Trevor Damer was our main point of contact. He was helpful and very communicative. He even emailed back at 9:30 at night during a particularly stressful period as we approached closing.
VETERANS REALTY TEAM MEMBERS _SHOULD ALL BE ON THE SAME PAGE, MAKING SURE _ALL-ASPECTS OF HANDLING THE BUSINESS - SHOULD BE GIVEN THEIR FULL ATTENTION!
TO SOME VETERAN UNITED REPRESENTATIVE, ARE JUST FOCUS ON THEIR- PROFITS -&- NOT FULL FULFILLMENT FOR THE VETERANS.
The team was great everyone was super responsive and worked with us incredibly well! Would rate them at an 11 if I could!
Veterans United makes the process less intimidating and stressful, they have a team of professionals that has all the answers you're looking for
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Experience first-hand why 364,973 homeowners give us a perfect score!
Matt was great. Made the process super smooth. Closed in less than a month start to funding. Couldn’t ask for more.
Mike Smith and his team stayed on topic from start to finish with daily and some times hourly updates. It was truly amazing to be a part of this process and watch the team address obstacles and overcome them. I closed on time, Mike and Lora were great at keeping everyone focused, informed and on task including me. I thank the entire team for navigating a complex task with many moving parts and keeping everything on track.
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
I would absolutely recommend Ross Pierson! Everything else was a hassle.
Response from Veterans United
Hi Jacob,
Thank you for calling out Ross Pierson, I’m really glad to hear he made a positive impact on your experience. That said, I’m sorry the rest of the process felt like a hassle. Buying a home should feel supported from start to finish, and it’s clear we didn’t deliver that consistency here.
I’d like the chance to better understand where things broke down and how we can improve. If you’re open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can usually follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Jennifer made the process seamless and easy!
It was great working with everyone on my team. Very fast on this one. Closed in 3 weeks. No problems with anything! Thank you all for your hard work! Everyone's a happy camper!
I wish I could make my payments to veterans united I don’t like being sent to a third party to pay my mortgage
