Trevor Damer was our main point of contact. He was helpful and very communicative. He even emailed back at 9:30 at night during a particularly stressful period as we approached closing.
VETERANS REALTY TEAM MEMBERS _SHOULD ALL BE ON THE SAME PAGE, MAKING SURE _ALL-ASPECTS OF HANDLING THE BUSINESS - SHOULD BE GIVEN THEIR FULL ATTENTION!
TO SOME VETERAN UNITED REPRESENTATIVE, ARE JUST FOCUS ON THEIR- PROFITS -&- NOT FULL FULFILLMENT FOR THE VETERANS.
The team was great everyone was super responsive and worked with us incredibly well! Would rate them at an 11 if I could!
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Veterans United makes the process less intimidating and stressful, they have a team of professionals that has all the answers you're looking for
Matt was great. Made the process super smooth. Closed in less than a month start to funding. Couldn’t ask for more.
Mike Smith and his team stayed on topic from start to finish with daily and some times hourly updates. It was truly amazing to be a part of this process and watch the team address obstacles and overcome them. I closed on time, Mike and Lora were great at keeping everyone focused, informed and on task including me. I thank the entire team for navigating a complex task with many moving parts and keeping everything on track.
I would absolutely recommend Ross Pierson! Everything else was a hassle.
Jennifer made the process seamless and easy!
It was great working with everyone on my team. Very fast on this one. Closed in 3 weeks. No problems with anything! Thank you all for your hard work! Everyone's a happy camper!
My son and I got into our new home in time for Halloween!
I wish I could make my payments to veterans united I don’t like being sent to a third party to pay my mortgage
I have used Vets United several times over the years and worked with Derek Russell each time. He is fantastic! Always responsive and there to help with anything.
The veteran's united team we worked with was amazing!
I love Lisa and the whole team. This company has the absolute best customer service.
Brett Metcalf and Stephanie were awesome! I have bought several homes and by far they were fantastic and I would go to them again at any point in the future. I give both Brett and Stephanie an A+ for all they did and their outstanding communication skills!
However, the underwriter was the most unprofessional underwriter I have ever worked with. The underwriter in fact will potentially receive a complaint from me to the following organizations: CFPB, NMLS and the governing state entities for what I believe are clear violations of going well beyond Federal guidelines for information requests and explanations.
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
Maybe recommend. Communication could improve a lot!! Should have a better choice here on recommendations.
Response from Veterans United
Hi Richard,
Thank you for your honest feedback. I’m really sorry to hear that communication fell short and left you feeling unsure about recommending us. That’s not the experience we want anyone to have. While I’m glad things improved toward the end, we should have been more consistent from the start.
Your comments about communication are important, and I’ll make sure they’re shared with the right teams so we can continue improving. If you’re open to it, I’d like to learn more about what happened and see where we can do better. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Aaron was an amazing loan officer. When i had questions he responded almost immediately. If he didn't know the answer he got me in touch with someone who did.
The team at veteran united was open and honest about the hole process. They were also quick to reply and kept everything moving. I really do appreciate them on helping me through this. I can now move forward. And I'm now a homeowner! Thank you veteran united!
I had a friend whom I was stationed with recommended to use Veterans United to purchase a home. Right away I started using this application, easily able to upload documents and be able to review all tasks needed in order to not only see my approval rate. Also be able to access my documents to read and download.
