Each individual I had business with was very nice. Stephanie Snow, from start to finish (after completion of loan) was awesome to help and answer all my questions. She is such a kind, caring woman who goes above and beyond her duties to assist in any question or concern I had. She really is a tremendous asset to the Veterans United Vompany.
The team was quick to answer any questions and would return a call or text promptly
My experience with Veterans United was incredible. From the first day they reached out and introduced their team to me. The app was easy to navigate and follow a to-do list kept everything very transparent. My experience with another mortgage company prior to this was inadequate to say the least. I will tell every Veteran I know about this and be highly recommending my team for sure.
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Very excellent! I would recommend you guys to other veterans when given the chance.
Excellent and Responsive team!!
I would highly recommend Veterans United. Mr Landry, Mr Patterson, and the whole team were outstanding to work with!! They were very accommodating to my needs and made every effort to meet those needs. I am now in my dream house thanks to Veterans United. Thanks again to the whole team!!
Andy our rep did an outstanding job of taking care us, answering all our questions, guiding us in the right direction, seeing we got the best rate possible. He did this with a pleasant attitude and returned all our calls promptly even when he went on vacation. We couldn’ have expected a better experience overall.
Now that I've moved in and things have calmed down I would not recommend this company. I know I'm an outlier. Always requesting information at the end of the business day. Our loan agent would always call us on his way home from work with no good news. Daily packets from FedEx to sign and return. One day 9 packets to sign with 1 paper in each. Who's running this circus. Real estate agent frustrated with yall. Title company frustrated with yall. Got 5 fedex packets to sign 1 week after closing(I threw them in the trash). Last week I got an email requesting a copy of the mortgage and deed from one of yalls employees. He thought he was emailing the title company. Again who's running this circus. And yall got the gonads to send me a t-shirt. My blood pressure got so bad the va called an emergency. Navy federal next time and will tell all my army buds. Sorry but nope nope nope. Never again
Response from Veterans United
Hi Daniel,
Thank you for taking the time to share your experience. I'm truly sorry to hear the homebuying process left you feeling so frustrated. Buying a home should be an exciting milestone, and it sounds like the repeated document requests, last-minute communication, and lack of coordination made the process much more stressful than it should have been.
I understand why you walked away feeling disappointed, especially if it seemed like the different parties involved weren't on the same page. We value feedback like yours because it helps us identify opportunities to improve both our communication and the overall borrower experience.
I'd appreciate the opportunity to learn more about what happened and review your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
My son and I got into our new home in time for Halloween!
Amazing group of people. Went from not knowing if we would have a home after our previous lender dropped the ball on us to sitting in out living room in the house we fell in love with. Thank you.
Great to work with and made the buying process smooth!
For me when it comes to getting a mortgage Craig Brumfeld and his team are the best!! I do not even consider other options he is so proficient at getting loans completed. I have had at least 3 loans with veterans united and will deal through them from now on!! John
Karol and her team were exceptional from the start. They made what we expected to be a daunting first home buying experience easy, leading us through every step of the loan process with top notch communication and clarity. The team was also very personable and made us feel like much more than just another client.
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Nathan was super efficient with time and his work ethic is beyond comparable. He helped us buy our first home. He explained everything and basically held our hand through the process. Additionally went above and beyond with explaining rate buy downs. Super grateful we had his help.
The people were nice and friendly and enjoyable for me to work with
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
Matt Rice was very helpful through our process of purchasing our first home. We don’t know much about the process, but Matt took his time to explain how it all works and we are extremely grateful for that! Without Matt we wouldn’t be in our home! Thanks
I cannot say enough great things about Eric Johnson and his entire team. From start to finish, they provided exceptional service, clear communication, and outstanding professionalism throughout the home loan process.What truly amazed me was their ability to get my loan processed and closed in just 17 days! They made what could have been a stressful experience feel smooth and manageable every step of the way. Eric was always available to answer questions, explain the process, and ensure everything stayed on track.His dedication, expertise, and commitment to customer service exceeded my expectations. I always felt like a priority, and their attention to detail gave me confidence that my loan was in good hands.Thanks to Eric Johnson and his team, I am now happily settled into my new home. I highly recommend them to anyone looking for a knowledgeable, trustworthy, and hardworking mortgage team. If you're looking for a lender who delivers results and genuinely cares about their clients, Eric Johnson and his team are the people to call!
