I think the entire Veterans United team did an outstanding job and I couldn't be more pleased. I was guided every step of the way and it was a very pleasant experience.
Bravo to the entire team of professionals.
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Aaron was absolutely amazing throughout our entire home-buying process. His patience, professionalism, and willingness to answer every question meant so much to us. Even when I was anxious or had a million questions, Aaron never made me feel like I was a bother and always took the time to make sure I understood what was happening.There were definitely stressful moments along the way, but he always reassured us and kept everything moving forward. We are incredibly grateful for all of his hard work and dedication in helping our family become homeowners. Thank you, Aaron, for being there every step of the way and for helping make this such a special moment for our family. We truly appreciate everything you did for us!
Clint Hamilton and his teams was great both times I've used them for buying a house very friendly and very thorough and responsive when you have questions
The realtor that was assigned to my team was really bad. It seemed like I was expected to do everything to find a home on my own. He was unprofessional. In regards to the paperwork near the closing, the ball was really dropped. My closing had to be delayed 2 hours because the paperwork was not at the title company. I ended up having to call senior management 40 minutes before the delayed appointment to get the paperwork there. No one on my team were answering their phones during this time either. I had the inspections scheduled within a week of the purchase agreement. It felt like the wait for the appraisal was excessive and the appraisal along with the final paperwork was left to the last minute. I wasn't given proper time to go over any of the paperwork at the end. There also seemed to be a disconnect between my realtor and my team about closing costs.
It was delightful working with such professional and caring people while purchasing my new home! Samantha Graham and her team are not only thorough but also fun to work with and very informative. I appreciate their hard work and my wonderful surprise gift arriving on the day of closing!!! You are ALL amazing!!
Great guy, easy to work with. Made the process seamless.
My son and I got into our new home in time for Halloween!
Veterans United is amazing and with you through the whole process every time!
Joey Philpot made our VA loan process remarkably smooth and stress-free! His clear communication, attention to detail, and deep understanding of VA home loans kept everything on track from day one through closing. I strongly recommend Joey to any veteran looking for a top-tier loan officer at Veterans United.
This is a hard review to write. I would like to start by saying Chris Campbell is amazing. He worked so hard for us and fixed every problem we faced. This review does NOT reflect Chris as an individual at all.
We felt as if the ball was dropped several times in our case. Many mistakes were made that could have cost us our new house. We had to resubmit the same documents over and over. Important things (ie: appraisal) weren’t submitted on time, which almost pushed back closing (which wasn’t allowed per our contract with our builders), and the money was wired to the incorrect place during closing. We sat at closing for three hours just waiting for the money to arrive in the correct place. These are just the large mistakes we encountered.
We felt as if Nick Gemming was inconsiderate and disrespectful in some situations. In the nicest way possible, it was hard to work with him towards the end.
Chris Campbell, however, worked so hard to fix mistakes that he didn’t cause. He updated us frequently and worked tirelessly to make sure we closed on our dream home. I can’t thank him enough and am so glad we had him on our team. He needs a raise!
Overall, we are in our house. That’s what matters.
Response from Veterans United
HI Deanna,
Thank you for taking the time to share such thoughtful feedback. I’m glad Chris was a steady source of support throughout the process and worked hard to keep you informed and help get you into your new home.
At the same time, I’m sorry there were so many stressful moments along the way. Having to provide documents multiple times, worrying about the appraisal and your closing timeline, and then spending hours at closing waiting for funds would understandably take away from what should have been an exciting day. I also appreciate you sharing your concerns about some of the interactions you had during the process.
I’d welcome the opportunity to learn more about your experience. You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
I’m glad you ultimately made it into your dream home, and I appreciate you recognizing Chris’s efforts along the way.
Sincerely,
Claire S., Client Relations Manager
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
The team was excellent and very helpful.
Jennifer & Sara were amazing ! They made the process so easy and smooth and were available every step of the way!
Aaron’s team was great no problems thank you all
