This is my third time buying a house with a VA loan through Billy Jones and his team. Just as with the first two times, everything went smooth and they really make the process nearly effortless.
Matt Rice was awesome to work with and I highly recommend him to anyone who’s working with Veterans United in the Nashville area. Matt’s thoroughness and understanding of my employment situation (multiple military orders, civilian hourly pay) was instrumental in allowing me to purchase my home. In addition, his knowledge of the VA Home loan program helped me secure an additional VA loan in addition to the one I already had. Thank you Matt!
Was an absolute pleasure working with my team. They made the entire process effortless. I did not think buying a home would be such a smooth sequence of events.
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Kaorl Hart and her team were nothing short of phenomenal. As first‑time homebuyers, we expected stress — but they turned the entire loan process into something smooth, clear, and unbelievably easy. They were incredibly informative, answered every question with patience and confidence, and were always reachable, no matter when we needed them. Their attention, guidance, and dedication made us feel supported every step of the way. We couldn’t imagine going through this with anyone else.
Fast, very communicative, easy to understand
The team work and the communication was amazing, thank you all for making easy my dream come true!
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Jason and his team were persistent in closing this very unorthodox loan. Great representative of your organization. I will recommend him and will be a returning customer
Very professional and was always readily available to answer any and all my questions.
Follows up and stays in constant communication throughout the loan process up to the day you close. Andy is not just a professional but come off as a friend to help and guide though out the process. Him and his team are amazing and very helpful! Thank you for all you do.
Ross and Stephanie were great to work with! They were both very professional and extremely patient.
My son and I got into our new home in time for Halloween!
Everyone at VA United was very cooperative and informative.
Things went very smoothly.
Thanks to you all.Kenneth W. Messick
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The Veterans United team made the home buying process much less stressful than it would have been otherwise. The consistent communication and attention to my needs was incredible and I am thankful that I was recommended to them.
Eric Harmon has always been awesome to work with. We will not work with anyone else.
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
Corey S. made things happen that other lenders weren't willing to fight for. I was offered a .25 lower rate by Navy Federal after Corey matched and I still chose Veterans United, because Corey was almost always available, prompt, and went the extra mile to get me into my forever home despite a missed mortgage payment.
Made an offer for the home in March leaving plenty of time before we closed in June. Communication throughout the whole process with VU team was terrible. Multiple things would come up on my To-Do list that I already did before without clarification on what exactly they were looking for. One week out from close, again terrible communication between them and me and them with the title company causing a week delay in closing and putting pressure of the sellers. I have talked with my agent and title company and none would recommend VU in the future.
Response from Veterans United
Hey Joseph,
Thank you for sharing your feedback. I'm sorry to hear that communication throughout your loan process left you feeling frustrated and unsupported.
I understand how discouraging it can be to see requests reappear on your to-do list without clear explanations, especially after you've already provided the information. It's also disappointing to hear that communication challenges and delays near closing created additional stress during the final stages of your home purchase.
Buying a home should be an exciting experience, and we want our borrowers to feel informed and supported every step of the way. I appreciate you taking the time to share your perspective and where you feel we fell short.
Sincerely,
Claire S., Client Relations Manager
