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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

119,060

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
102,267
4
13,252
3
1,982
2
888
1
671

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Showing all 9,696 reviews from Texas

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5 out of 5 Stars
Would Recommend

I' be got to say Mr. Bowman & Ryan were gentlemen and great help. They were easy & great to work with. They explained everything in detail. I also want to sat the receptionist Was also grea o work with. Thank y'all for all the help. God Bless yall.

Branch Manager: Chad Bowman

NMLS# 191475

3 out of 5 Stars

At times they seemed to be very disorganized. At the last minute I was asked questions that were originally brought up about a month earlier. This action caused a delay in our closing which cost us to lose several days in moving into our new house. Also, I had requested that my middle initial be used on all documents which was honored at first. However, at the closing, my middle initial was not on the closing documents. I was instructed to sign the documents as my name appeared on them. Have you ever tried to sign your name in a different way to what you have done it for at least 65 years and as many times as is required on closing documents? It was also very evident that the underwriter had no clue as to what being a full time RVer meant, and that the previously mentioned questions had not even been considered.

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend

Loan Officer: Mikal Slatton

NMLS# 1670442

4.5 out of 5 Stars
Would Recommend
Photo submission from Jeffrey W.

Communication is a very important part of the entire process and I always felt like I was in the know. From updates to where I stood in the loan process, there was always an open channel of communication.

Loan Officer: Billy Watkins

NMLS# 384700

5 out of 5 Stars
Would Recommend

Friends and family, veterans United is where it’s at. No hassle, fast results and easy transactions. They are as fast as you are when uploading required documents for the checklist. Stay on top of that and you’ll be sitting in your living room in no time yelling at the tv because your internet is slow and your just lost a match in PUBG! Lol

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

The ladies and gentlemen here will bend over backwards for you to get the job done.

Loan Officer: Nathan Anderson

NMLS# 1406929

5 out of 5 Stars
Would Recommend

Loan Officer: Steph Buckridge

NMLS# 1035470

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend

Loan Officer: Tom Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Everyone was very knowledgeable ando alway available to answer any questions we where confused about.

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Weigand

NMLS# 1435397

3.5 out of 5 Stars
Would Recommend

Some mistakes were made VU's side, although Shane owned up to them which I appreciated.

Loan Officer: Shane Miranda

NMLS# 1312406

5 out of 5 Stars
Would Recommend

Very very responsive!

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
Photo submission from Thomas A.

I cannot thank Veterans United enough, especially Ian Reed, for all the help I was given. I would like to single out Ian especially for working around my hectic schedule, fielding calls at odd hours, and entertaining some of my more odd questions. He was available via phone or text anytime that I needed him. He truly went above and beyond!

Loan Officer: Ian Reed

NMLS# 1289062

5 out of 5 Stars
Would Recommend

Matt was great and held up to his word

Loan Officer: Matt McDaniel

NMLS# 338093

5 out of 5 Stars
Would Recommend

Smooth, hassle free process.

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Mary Jacobi

NMLS# 840760

5 out of 5 Stars
Would Recommend

Very nice experience!

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Zachary Roberts

NMLS# 1200238

4 out of 5 Stars
Would Recommend

Loan Officer: Meghan Buchert

NMLS# 710485

5 out of 5 Stars
Would Recommend

My personal experience throughout the entire process from beginning to end was extremely positive. My Realtor was very impressed with both Tina and Nicole as I was. Tina and Nicole were helpful, caring, friendly, thorough, and very efficient. I can’t thank them enough for all of their support and kindness; furthermore, I would definitely recommend Veterans United to my family and friends.

Loan Officer: Tina Cigala

NMLS# 833997

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend
Photo submission from Monica S.

I had the pleasure of working with Mark Anderson. He was truly a amazing guy. No other way to say it. He helped me and my wife with anything we needed. He did everything in his power to help us with any questions, concerns, or issues that may have come through the process. He deserves a raise, promotion, or something to accommodate the amount of hard work and dedication he puts into to taking care of us. Thanks for everything Mark!!! Couldn't have made it without you!

Loan Officer: Lee Sattler

NMLS# 834004

5 out of 5 Stars
Would Recommend

Great communication throughout process

Loan Officer: Brad Quint

NMLS# 1249194

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

4 out of 5 Stars
Would Recommend

Loan Officer: Tony Theberge

NMLS# 1563980

2 out of 5 Stars

Whenever my husband or I called to speak with someone or ask a question, we were always spoken down to and treated as though we were stupid.

Response from Veterans United

Hi there, thank you for this feedback. A member of our Client Advocate team has left a voicemail and sent an email to you and your husband to get additional feedback about your experience. Veterans United wants to make sure that every Veteran is comfortable with their home purchase and is able to have all of their questions answered. Please do not hesitate to contact us if we can help out in any way.

5 out of 5 Stars
Would Recommend

I am glad I choose Veteran's United home Loans. From the time I first called and up until now my experience with Veterans United have been a positive one. I am grateful and appreciate the service and help I received from Veterans United Home Loans. Veterans United gave me hope and let me know that they care. Thank you Veterans United Home Loans!

Loan Officer: Dan Salter

NMLS# 1407348

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See all 119,060 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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