This process was a nightmare and still is. My family has a brand new build with NO power. Our closing date was pushed back multiple times because of lack of communication. We were in a terrible situation and pleaded to close sooner than we did but no urgency was shown. Just not a fun or educational experience for a first time home buyer.
Thanks for everything!!!
We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!
Great experience and great team.
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The Veterans United Team was nothing less than spectacular throughout my process. I switched lenders 10 days before closing and they responded brilliantly. The entire team was responsive and Connor gave exceptional service. Had it not been for a clerical error on my appraisal we would've closed on the original date. Veterans United is by far the best lender and it isn't even close.
As first time home buyers, we thought we were in for a STRESSFUL experience. But using VU has made it so stress free. It is so important to be able to trust those who are helping with such a huge life change, and VU definitely is!
If you are a Veteran, I highly recommend Veteran's United.
10/10 highly recommend great service just give them time. Any questions and concerns they will have an answer for you.
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My home buying journey was professional, painless and beautiful. My VU team answered questions when I needed and prepared me every step of the way right to the very end!! I will definitely recommend to my fellow Subordinates and friends!
Caitlyn was also wonderful. I had back surgery right when we started the process. She and (VU) sent flowers and we'll wishes. That personal touch was very good. You usually don't get that from big companies. She also was very responsive and helpful during the whole process. She answered all questions and if she didn't know the questions she found out for us.
They really stay on top of everything to make sure everything gets accomplished and you get your home!!!
Cut the paper work in half which made the closing a breeze.
