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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

142,901

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
123,482
4
15,328
3
2,268
2
1,038
1
785

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Showing all 11,702 reviews from Texas

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5 out of 5 Stars
Would Recommend

My team was extremely helpful! They made this process simple and stress free!

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Very good experience

Loan Officer: Anna Denietolis

NMLS# 1076832

5 out of 5 Stars
Would Recommend

Was happy with the who process; from starting to find out if we were eligible; going through the credit advisor, and then finally moving on to the actually pre-approval and finally the buying of the house.thank you

Loan Officer: Zane Hildreth

NMLS# 1151139

3 out of 5 Stars

We got our home closed in time, but the experience was not as smooth as other lenders and I had to do a lot of my own homework concerning things like the VA funding fee and how much my downpayment could reduce that figure. Marlon was my loan officer, and he was not someone I can recommend. He made multiple basic errors from misspellings of my first name (not a hard one) and my realtor's license number which required a second hard pull of my credit and delayed closing. Title company saved the day. Marlon did not offer timely updates and rarely addressed my concerns properly. Got defensive when I gave constructive criticism about his performance. My wife also had a hard time dealing with him. The other loan officer I worked with, Mark, was great when he was around, but he left on vacation during closing week and it felt like things got dropped once he left the team. We got it done but it wasn't pretty. Web interface is also behind competitors and they're going to transfer servicing of the loan now that its closed. I'll go another direction next time.

Response from Veterans United

Hello Ronald, we appreciate your feedback. We understand the emphasis that must be placed on maintaining accurate details and providing excellent customer service. Our Client Advocate team will be researching your comments looking for ways to prevent similar experiences in the future. Thank you for taking the time to help us understand your experience better.

4.5 out of 5 Stars
Would Recommend

Happy

Loan Officer: Meghan Buchert

NMLS# 710485

5 out of 5 Stars
Would Recommend
Photo submission from Tabatha F.

Tim Wuest and his team were very helpful throughout my home buying experience. Everyone on the team took the time to assist me with any problems that came up. Thank you all for your assistance in help make my dream of home ownership possible.

Loan Officer: Tim Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend

Loan Officer: John Meissner

NMLS# 1760897

5 out of 5 Stars
Would Recommend

V.U. Was great to work with, they absolutely know what they are doing, guided us through every step of the way. V.U. Was always easy to contact and answered every question we had. I was dreading buying a home but they made it a very simple process. The hardest part was finding all of my documents that were needed, but learned most of them were easily available online. Actually probably took me only three hours total to get everything together and submitted, someone more technologically savvy could probably do it in 45 minutes.

Loan Officer: Jeremy Essner

NMLS# 1520515

5 out of 5 Stars
Would Recommend

Our entire team made this home-buying experience as stress-free and painless as possible. This is my second house, and by far more easily executed than before.

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

Once you employ Veterans United, you will never seek another lender again. The VU team is genuinely interested in contributing to the betterment of the home-buying veteran. We cannot thank them enough for making a very stressful process seem so streamlined.

Loan Officer: Ryan Stoll

NMLS# 954454

4.5 out of 5 Stars
Would Recommend

Loan Officer: Erica Ellingsworth

NMLS# 1699489

5 out of 5 Stars
Would Recommend

Veterans United was great to work with. They helped us get the loan we needed to buy the house we wanted. During the entire 10 months we worked with them while our house was being built, I always knew they had the loan process under control.

Loan Officer: Chrystal Franks

NMLS# 1661479

5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Buckridge

NMLS# 1116562

5 out of 5 Stars
Would Recommend

Loan Officer: Scott Houin

NMLS# 1245877

5 out of 5 Stars
Would Recommend

I was pleased with my overall loan process from start to finish. I was kept informed and I appreciate the user friendly electronic "To Do" method of completing the requisite documents relating to my home loan.

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend
Photo submission from Pablo L.

I would highly recommend Veterans United.

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

The process didn’t go without a few hiccups, but buying a house never goes perfectly. These guys made things as easy as they possibly could. I highly recommend using them!

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

If you want a team that work for you to buying a home. I highly recommended Veterans United. I can honestly say that my once feared idea of purchasing a home has forever been altered. I was teamed with Tommy Purk, he was very knowledgeable and responsive to my inquiries and helped me out with everything along the way. It was an overall great experience and I would recommend their services to anyone who needs real estate lending. Truly fantastic experience. Thanks Veterans United Mortgage!!!

Loan Officer: Tommy Purk

NMLS# 1222488

3.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

Loan Officer: Jenna Pahde

NMLS# 1421181

5 out of 5 Stars
Would Recommend

Buying a house can be very stressful. Especially if you have lost a spouse prior to moving. Finding the right house in the best neighborhood may seem easy but could cause more problems later. One thing I learned working with Veterans United they were always supportive and open to suggestions and offered advice that made making the proper decision much easier. I would value providing any information about the service to any potential client. Being a Vietnam vet I know what it feels like to be rejected and looked down upon. That never happened with this lender.

Loan Officer: Ryan Cannon

NMLS# 987691

5 out of 5 Stars
Would Recommend

Obtaining a loan through Veterans United Home Loans was a pleasant experience that I would recommend to any veteran. From the initial approval to closing, the process went very well. Thank you VU Home Loans on helping us finance our dream home!

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Loan Officer: Chrissy Smith

NMLS# 1126211

5 out of 5 Stars
Would Recommend
Photo submission from James S.

They are definately there for you.

Loan Officer: Jessica Fitzgerald

NMLS# 1406881

2.5 out of 5 Stars

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Great job Veterans United. Your associates were very helpful in the struggles of purchasing a home and extremely knowledgeable of the entire process from start to finish. Thank you!.

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Veterans United made the whole process pleasant and non-threating.

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

Painless and easy. All questions are answered quickly and explained thoroughly. Would recommend to anybody who qualifies to use them as their lender.

Loan Officer: Jonathan Lucas

NMLS# 43401

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See all 142,901 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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