Everybody I talked to was kind and amazing to speak to! They made sure I understood everything happening the whole way, and answered every question my husband and I had.
Everything surrounding my home purchase was made so much easier, quicker and with much less stress through Veterans United. I attempted going elsewhere for my VA loan at first and it was an absolute nightmare of miscommunication, processing delays, wasted time and losing out on the purchase of a home I really wanted. After switching to Veterans United, it was the complete opposite! My team, Marlon/Brenda/William and the RE agent they referred me to-Jennifer, were the absolute BEST! They constantly kept me updated by email, phone and text. I never had to wonder what was going on with my loan between the team and the VU app/website, which is another great aspect of using VU for my VA loan. Everything is right there-what step you're on, what remains, things to do, documents needed - it was a huge relief to me to know exactly what was going on any time I signed on. Everything was right there, from the loan to the moving in process. I can't say enough about what a wonderful experience it was working with my team at Veterans United and Jennifer. All four of them always made me feel included in every step, worked hard to make certain I got the house I love and funded in the particular terms I wanted (extra thanks to Marlon & Brenda for that!) Choosing Veterans United turned my previous months long nightmare experience into quickly finding the house I completely fell in love with and within a few short weeks, moved into my new home.
My entire team made this new experience very seamless. I was informed, I was not shuffled around, I never felt pressured or rushed at any stage.The follow-ups made a huge difference for me as well. Everyone had/has a job to, but I never got that feeling from them.
The team here at VU helped my family and I find the right home. Kyle, Alyssa, and Adam assisted me the most, they are helpful which made the process as stress free as possible. I would most definitely recommend their services to any one looking for a home.
The entire staff is amazing my entire process was seemless and stress free
I was very pleased with how my VU team operated from opening to closing and in getting us to our dream house. 5 stars all the way. Knocked it out the ballpark.
Mike and his staff were great to work with. Very smooth loan process and closing as well.
Buying my first home was definitely an experience and, more than anything, a major learning process. There were times when I became frustrated and honestly considered walking away from the process, primarily because there were things I simply did not understand as a first-time buyer.What I appreciated was that my lender continued working with me and my realtor to resolve the different issues that came up along the way. The process was much longer and more complicated than I expected, but in the end, I gained knowledge that I can now share with other veterans who may be going through the home-buying process for the first time.I give the lender and the overall experience a 9 out of 10. There is always room for improvement, but I am thankful for the effort, communication, and teamwork that ultimately helped me become a homeowner.
I got the best help ever they worked with to get my first home I appreciate it
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Craig and his team were exceptional getting us the exact parameters we desired for our home loan, even going as far as adjusting terms the final week prior to closing. His team understood our situation, attempting to sell in one location and purchase in the next as part of a military transfer, and were able to expeditiously respond to our many concerns along the way in a helpful and confidence-inspiring manner.
We can’t thank them enough, for everything they did for us. I thought I would never get to the end. But they kept encouraging us that we would get there.
We are very thankful to Charles, Jason, Nate and Shannon for answering every question we had. Here we are in. Our new house that felt like home as soon as we walked in. Love you all.
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
Michelle is the absolute best so grateful me and family got to work with her, I will always recommend her to everyone!
Great experience
This is the second home we have purchased with Veteran's United. They provide the highest level of service and feedback for any question you might have. We had many, even having purchased before. If all of the loan officers are as nice and knowledgeable as Luke Thurman and his "Team" then you will be truly blessed to have them working on your home purchase. This was our second time working with Luke and he is phenomenal. Words cannot express our thanks and gratitude. This is a great company to work with.
Sensational Team of professionals start to finish. They all were super helpful with everything, but what amaze me was how streamlined the process was. The application, the paperwork all of it being online was amazing. Anytime I needed something they were available, but they’re not robots they’re personable. To me that’s what really truly made it. Such a wonderful experience considering how stressful buying a home is. Thank you all for your help!
Mathew Brilhart and his assistant were awesome.The rest of the organization was the worse I have ever dealt with in my my 30 years of buying homes. Unbelievable horrible to the last minute.
Response from Veterans United
Hi Joseph,
I'm glad Mathew and his assistant provided you with such a positive experience. At the same time, I'm sorry the rest of the process left you feeling so disappointed, especially given your many years of experience buying homes. It's concerning to hear that those frustrations continued all the way through the end of the process.
I'd appreciate the opportunity to learn more about what happened and where your experience fell short. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Smooth process
The team was great; they made this process seamless.
Veteran’s United paved the way for our growing family to finally find and support our home!
My home buying experience with veterans united was really pretty simple our loan officer kapil and his team were on top of anything that arose
Good man. Helpful.
