It was a long road but my loan team did it. They worked hard all the way to closing but most importantly, they were honest about everything.
I started my new home buying experience with veterans United and the first loan officer team i had led me to seek other loan options else where. But after careful thinking and considerations from my first buying experience with you all I decided to come back and try again with a different loan team and I’m grateful that I got Stuart and Lauren. Together as a team both of them made this and extremely easy and enjoyable process and put my faith back into veterans United with the service they provided and i knew your company excelled at. If I have to go through this process again I would deffinetly come back and personally request Stuart and Lauren again thank you.
Communication is a very important part of the entire process and I always felt like I was in the know. From updates to where I stood in the loan process, there was always an open channel of communication.
A good experience that went smoothly and in a timely manner!
The entire team that worked with us at VU was amazing. Kaylee and Julia consistently answered questions I didn't even realize I had and kept me abreast of progress throughout the process. Thank you so much to my VU team for making this process quick and painless!
Great experience. I will definitely use Veterans United again.
I cannot thank Veterans United enough, especially Ian Reed, for all the help I was given. I would like to single out Ian especially for working around my hectic schedule, fielding calls at odd hours, and entertaining some of my more odd questions. He was available via phone or text anytime that I needed him. He truly went above and beyond!
My VU team worked and communicated well with all parties involved and I was able to close earlier than expected.
Watch the helpful videos about the loan process that are on the VU website. And start collecting your proof documents early. Be prepared/expect frustrations - in our case, we put 20%+ down but still had to go through all the steps as if we were putting 0% down. Also, be prepared to follow up, frequently. In the end, like anything else, you are your own advocate so if you want to close on a certain date, you'll need to not only submit all your documents early/on-time (like we did) but follow-up on and "encourage" the process to move forward.
Jake’s team was great all around, but I would like to give a special thanks to Colin. He continuously went the extra mile to make our home buying experience as painless and quick as possible. His customer care was by far the best we have experienced. An all around genuine man who loves both his trade and takes great care to deal with his customers.
I had the pleasure of working with Mark Anderson. He was truly a amazing guy. No other way to say it. He helped me and my wife with anything we needed. He did everything in his power to help us with any questions, concerns, or issues that may have come through the process. He deserves a raise, promotion, or something to accommodate the amount of hard work and dedication he puts into to taking care of us. Thanks for everything Mark!!! Couldn't have made it without you!
Outstanding service!
I was prepared for a long, complicated, cofusing process. Veterans United guided me through the legal and financial ins and outs professionally, without undue stress. They were always ready to answer my questions and provided everything I needed from application to closing. I highly recommend Veterans United - they care.
