Everyone I worked with was exceptional. As a first time home buyer, the process can seem very daunting. The Veterans United team made sure to answer any questions, helped to keep me aware of the upcoming steps, and always did so with a friendly, knowledgable approach.
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
Very helpful got it done when rocket couldnt
Mr Kyle and his team are an outstanding team, they respond to any questions you might have and show you that they’re here for you. I would 100 percent recommend them for anybody interest in purchasing their new home.
Josh Kittle was the most unprofessional individual I have ever had to deal with. After dropping the ball on several occasions, and me calling him out on it, he tried to blame me for not being in contact with him for two weeks, which was not true and it turned out he was on vacation. He even had the nerve to call me dishonest for not including certain information that i didn't know needed to be included and told me that if I had a problem to take it up with my congressman. It was only when I submitted a complaint on him (which i still haven't heard back from anyone about) that things started to somewhat move forward. Bailey Daniel, another loan coordinator, then began to work with my and as hard as she tried, she was not much help either. The worst part about the situation is even though I put a complaint in on Josh Kittle and stated I did not want to work with him, they continued to have him over my transaction. I live in Alaska, and I spent money and time purchasing a ticket and on a hotel, so that I could be present for my closing and to pick up my keys for my home. My realtor also filed several extensions because veterans united kept coming back with requests that should have been done with an original request. (Example: they asked for tax returns and then turned around last minute to ask me for tax transcripts) simple things like that, could have sped up the process but apparently they didn't know or care about doing their jobs. Due to things like that, as well as them not submitting my paperwork on time and continuously waiting until the last possible minute to request things and sending documents up, I ran out of time and was only able to sign the documents. I was in town for 10 days, and during that time, absolutely nothing was accomplished. They didn't plan for the federal holiday and chose to wait until during the holiday to send the closing documents to the title company. The lady at the title company was gracious enough to come in on a day when their office wasn't even open to try and get everything fixed. If that wouldn't have happened then i would have had to handle everything by mail and being from Alaska, this would have delayed the process another 7 to 10 days. With all that, I still could not close on my home because I had to fly out that Monday right after i signed my documents, and the documents then had to be mailed out for the seller to sign. It was a complete disaster. I was not able to pick my keys up and my best friend had to pick them up for me the following Wed. This is my first purchase and I was excited but after wasting time and money, not to mention being dismissed on several occasions by veterans united loan coordinator, I will never use you again to purchase anything. Not even a stick of gum. The only reason i continued to use veterans united was because so many others put so much work into getting me into that home and i also had invested so much time and effort trying to make this happen. Not to mention by starting over, I would have lost the almost $2000 is spent on my inspection and appraisal and the home would have gone back on the market. My realtor will also never work with anyone who is using veterans united and i will 100% recommend to anyone i ever speak to about buying a home, that they use ANYONE but veterans united. If i could give you a real rating, it would be a -10.
Aaron was amazing to work with. He explained everything very thoroughly and I appreciate that so much. I can't imagine working with any one besides him. Thank you, Aaron!!
Easy-to-use, constant communication to stay on top of things.
Smooth and professional process.
Billy and his team did an amazing job helping me close on our new home in Texas. We had very limited time to work on it, and his team knew this from the start. They were very prompt and on point with their response time to all issues that popped up. I was very happy with everything that they did for my family and me. I recommend Veterans United to anyone looking for a professional group when buying a house.
Veteran’s United paved the way for our growing family to finally find and support our home!
We’ve worked with Ryan K and his team twice, and had a great experience both times. Their responsiveness is phenomenal and no concern is too small. If we buy another property in the future, we’ll contact Ryan first. We’ll also recommend him to anyone looking for all mortgage lender, especially veterans. Thank you, Ryan, for guiding us so competently through the process.
Exceptional Service from Brandon Brown & the Veterans United TeamWorking with Brandon Brown and his team at Veterans United has been nothing short of outstanding. From start to finish, they demonstrated a level of professionalism, accuracy, and attention to detail that is rare to find. Every step of the process was handled with clarity and confidence, and they consistently provided information before I even knew I needed it.What impressed me most was how communicative and client‑focused they were. I never felt like just another file on someone’s desk—Brandon and his team made it clear that my needs came first. They took the time to explain every option, answer every question, and ensure I understood each stage of the journey. Their guidance was steady, honest, and always in my best interest.As a veteran, it means a lot to work with people who genuinely respect your service and work hard to support your goals. Brandon and his team delivered that and more. I couldn’t have asked for a better experience, and I’m grateful for the dedication they put into making everything smooth and successful.Highly recommended. Five stars all the way.
Quick, easy, well explained professional mortgage process. Thank you
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Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
Rachel Gruber helped me buy my first house and the process was easy and straightforward. She was there to answer any questions I had and give advice on any of my concerns.
