Ken Carson has been fantastic, has my highest of respect and recommendation.
They really went out of their way to make it easy and the least amount of stress possible.
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
Working with Aaron made the home financing smooth. He easily worked with me to get approved and quickly answered any questions I had. 10/10 will recommend Aaron to anyone looking to get a VA loan.
Phenomenal working with the team, I had a few hurdles but they helped tremendously and worked with me and my family and our timeline.
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“Veterans United provided an excellent experience from start to finish. The team was professional, responsive, and always willing to answer my questions throughout the process. They made everything much easier and helped me feel confident every step of the way. I truly appreciate their support and would definitely recommend them to other Veterans.”
Aaron Guinn provided the most exceptional home buying experience! The buying process can definitely be a very overwhelming and stressful process. United Veterans has so many options and assistance offered to Veterans in order to ease that process. Aaron made that come to full terms and always, yes, always went above and beyond the call of duty. He is the epitome of customer care, not just service. He was our go to for everything, to include concierge. He knocked out the middle man and made things convenient and effortless. If he didn't have an answer, he not only found it, he made it happen. He saw us through from start to finish without ever missing a step! When things appeared to become frustrating, he eliminated it quickly and efficiently. Aaron didn't just speak words of care, he gave it endlessly. No lies or false promises, he delivered every time, serving with total integrity with the customer needs at the helm. This is what Veterans United does. Nothing but the best for those who served, they serve because we served. If you're looking for a quality stellar experience with the best that is out there, United Veterans is it! Look no further, you won't regret it! Thanks Aaron Guinn and Veterans United!🇺🇲....From two Veterans who proudly served, Jackie and Cliff Dunn.🙂🇺🇲
Scott did a great job. We love our new home.
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Jordan was very helpful answering my financial questions. Richard somehow was able to keep me on track on meeting all paperwork demands. Bai made it known she was a ailable at anytime also.
Eric did a great job coordinating the entire effort from the start. Once it was passed to the underwriting/load coordination team the wheels fell off.There was a lack of clear communication. Information was provided and uploaded multiple times via email and their internal document system. Emails were clearly and obviously missed by the loan coordination team.I had to take the reins several times because there was a lack of clear communication and explanation on several issues. Several issues were fixed in the 11th hour due to a lack of communication and a lack of processing emailed/uploaded items that had been requested.Fortunately everything worked out in the end. The entire experience was, however, FAR more stressful than it had any reasonable expectation to be. We literally were worried we would lose the house and the contract 2 days before closing, and nobody from the loan coordination team had even responded to our queries on status updates 5 days before close.It very much seemed like the VU team was so heavily reliant on people taking their sweet time to choose a house that they just had no idea what to do in order to actually close in 30 days, despite my asking over and over.Happy we got the house, but VU should focus FAR less on technology integration and instead focus on understanding methods of solving problems, paying attention to direct emails with requested documents, and actually communicating with customers.
We had an extremely stressful, disorganized, and untimely experience with Veterans United. My client said they would never use them again after our experience. We had an 11 day delay on closing because of items that should have come up previously but waited to be brought up until the week before closing. Terrible communication and response.
Response from Veterans United
Hey Timothy,
I’m really sorry to hear how stressful and frustrating this experience was for both you and your client. Delays so close to closing, especially when concerns feel like they should have been addressed much earlier in the process, can create a lot of unnecessary stress and uncertainty. I can understand why the lack of communication and responsiveness left such a negative impression.
We know how important it is to keep everyone informed throughout the homebuying process, including agents and borrowers, and I’m sorry that didn’t happen here. An 11-day closing delay is significant, and it’s understandable that your client walked away feeling disappointed after the experience.
I’d appreciate the opportunity to learn more about what happened and share your feedback with the appropriate teams. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
Knowledgeable excellent communication A+.
Defenitly recommended!
