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Veterans United Reviews

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
41,036 reviews
664 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 41,036 reviews from Texas

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5 out of 5 Stars

Home buying process was smooth. Communication was easily available, any questions or concerns were answered immediately. I definitely recommend.

headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars
headshot image of Bailey Ganz

Loan Officer: Bailey Ganz

NMLS# 1887649

5 out of 5 Stars
headshot image of Jason Bals

Loan Officer Team Lead: Jason Bals

NMLS# 1599125

5 out of 5 Stars

Very professional, and fast

headshot image of Derek Harmon

Loan Officer Team Lead: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Photo submission from Fermis H.

The folks at Veterans United from the start to the finish were there working with me to find my home . Recommending a Realtor and keeping me apprised of each step . I was amazed at closing in 30 days was even possible. I would recommend them 100%.

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars

The staff was helpful and professional throughout the process. Whenever I had difficulty, they took the time to explain and or walk me through the process.

headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars

Walk the Walk ! Talk the Talk !
Walk in my shoes !
We are here for You the Veteran!
We have an Army of professionals with skills to take the reins of Achieving "Your" dream of becoming a Home Owner.
We are here for you working behind the scenes tackiling issues that seem to just smooth out and solved Every Step of the way.
Constant communications via text,email and telephonic updates and answers to ease the mind n stress levels caused by the home buying process.
We Got Your Back ! Not just a phrase but backed up with action.
I felt like a General and VIP during this Important like changing event "Home Sweet Home.
Heidi and her team of behind the scenes Professionals are an asset i would Hire and use their skills to tackle future Soldiers home buying Expierence and make our Dream Home come true.
"We Got Your Back" !!!
A Hug and Salute to those behind the scenes at Veterans United.
Thank You Heidi ?
I will spread the word of my sucess in achieving my Dream.

headshot image of Heidi Moen

Loan Officer: Heidi Moen

NMLS# 2325896

2.5 out of 5 Stars

Having practiced law for over 50 years specifically focusing on residential and commercial loan closings as high as $45,000,000, and having successfully closed over 4,000 loans without any complaints or grievances, my standards for processing our loan of $150,000 with a loan to value ratio of only 46%, were admittedly high. Where I practiced law and represented 2 of the 3 major banks, I was requested by the director of banking and insurance to draft the exam to be administered to people applying for the position of licensed loan originator. I respectfully say that the loan originator and his team would not have passed the exam if a practice loan had been a requirement. Having criticized the loan originator and his team in our loan process, I will say further that I believe this was an isolated case, as our realtor indicated that he had been involved in many, many loans with VU and the process was never a “drop the ball” situation. I will not delineate all the reasons that this loan process was inordinately protracted or painful, because I know that the loan originator realizes the mistakes made and has already rectified them. I only wish the V U team all the best in the future.

headshot image of Ryan Bray

Production Manager: Ryan Bray

NMLS# 42982

4 out of 5 Stars
headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars

Eric and Yohannes were amazing.

headshot image of Eric Wetz

Loan Officer: Eric Wetz

NMLS# 1842871

5 out of 5 Stars
headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars

I am so blessed to be in touch with this beautiful people!! They made my dreams a reality and didn’t let me settle for less!! Amazing team Mary and Madi along with my real estate Jeremiah did me justice!!!!

headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

5 out of 5 Stars
headshot image of Charlie Holsten

Senior Loan Officer Team Lead: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars

Joseph and Alyssa were so very helpful navigating my wife and I through the complex process of securing and closing our loan. We couldn't have done it without them.

headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
Photo submission from Roberto R.

The entire home buying process was excellent. It was so streamlined and friendly all throughout the journey. I would highly recommend the entire team

headshot image of Andrew Zynda

Loan Officer: Andrew Zynda

NMLS# 2115772

3.5 out of 5 Stars

Yes and this is my personal issues:
1. We dealt with far too many "experts"...so it became challenging to say the least...depending on who we spoke with what was being asked of us.
2. Too many requests for information...it was never laid out what kind of information we would be required to provide...and it (information requirements) kept changing depending on who we spoke to

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars

Toby and Donna were awesome in solving all problems and different issues that came up in past 5 months.

headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

5 out of 5 Stars
headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars

Joseph Sepulveda and his entire team made the homebuying process, from start to finish, as smooth and stress free as possible for my wife and me. They were always available to answer our questions, provided countless resources, and went above and beyond to make sure we were prepared for our new home.What really stood out was how personal the experience felt. Joseph took the time to get to know me and my family and showed genuine interest in understanding what we wanted and needed in a home. It never felt like we were just another transaction. His team even went the extra mile by sending us a goodie basket for our pets, which was such a thoughtful and unexpected gesture!The realtor they recommended, Jane Vallarta, and her team were equally amazing. Jane genuinely cared about my family, was there to guide us throughout the process, and played a huge part in helping us close on a wonderful home.We couldn’t be happier with our experience with Veterans United. Between Joseph’s team and Jane’s team, we felt supported, valued, and taken care of every step of the way. I would absolutely recommend Veterans United, Joseph Sepulveda, and Jane Vallarta to anyone looking to purchase a home. Thank you all for helping make this milestone such a positive experience for our family!

headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars

So quick and communication during the whole time was top notch.

headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

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4.5 out of 5 Stars

Would have just liked more help when it came to utilities. I saw the to-do list for those way after I needed them.

headshot image of Adam Craig

Loan Officer Team Lead: Adam Craig

NMLS# 1726012

5 out of 5 Stars

They helped us every way possible. We appreciate their efforts very much.

headshot image of Joe Schumacher

Loan Officer: Joe Schumacher

NMLS# 2742396

5 out of 5 Stars
headshot image of Joshua DeLeon

Loan Officer: Joshua DeLeon

NMLS# 1540815

5 out of 5 Stars
headshot image of Kyle Gardner

Loan Officer Team Lead: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Photo submission from Reginald B.

The entire staff is amazing my entire process was seemless and stress free

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

4 out of 5 Stars
headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars

Super professional and always available to give guidance and assistance. If you cant reach your party and leave a message they will call you back guaranteed

headshot image of Rebecca Fowler

Loan Officer: Rebecca Fowler

NMLS# 1406990

5 out of 5 Stars
headshot image of Ron Rowe

Loan Officer: Ron Rowe

NMLS# 2292095

4 out of 5 Stars

All I have to say is the under writers should really look at the info they have been given before requesting for the same info again prolonging the buying process.

headshot image of William Reschke

Loan Officer: William Reschke

NMLS# 2042066

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