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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
40,489 reviews
688 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 40,489 reviews from Texas

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4.5 out of 5 Stars
headshot image of Danny Reyna

Branch Manager: Danny Reyna

NMLS# 363294

4.5 out of 5 Stars
headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars

Outstanding Service from Kyle and the Entire Veterans United Team!My wife and I cannot say enough great things about Kyle and his team at Veterans United including Keagan, Nicole, and Ashley. They absolutely crushed it from start to finish!From the very beginning, their communication was outstanding. Nothing fell through the cracks, and we were always kept informed every step of the way. They worked together as an incredible team, and it was clear that they genuinely cared about making this process as smooth and successful as possible for us.Honestly, I still can’t believe how quickly everything came together and how fast we were able to close on our home. The entire process was practically seamless, and having a team that was responsive, professional, knowledgeable, and committed made such a huge difference.My wife and I truly appreciate every single step Kyle, Keagan, Nicole, and Ashley took to help get us across the finish line. Buying a home is a major milestone, and having Veterans United and this amazing team by our side made the experience even more special.If you are a veteran or military family looking for a team you can trust, I highly recommend Kyle and his team. You will be in great hands!Thank you, Kyle, Keagan, Nicole, and Ashley, for everything you did for us. We are truly grateful and wish you all continued success and many blessings as you continue helping veterans and families achieve their homeownership dreams.With sincere appreciation,Fernando & Yiarliz 🏡🇺🇸

headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars

Absolutely. Here’s the entire regenerated review, incorporating Nicole, Ashley, Julie, Liam, and the overall Veterans United experience without sounding canned or overdone.Overall Veterans United ReviewMy experience with Veterans United was absolutely outstanding from beginning to end. Purchasing this home was a major milestone for me and my family, and the entire team made what could have been an overwhelming process feel organized, understandable, and achievable.Communication throughout the process was excellent. Whenever I had questions or concerns, I received clear answers and knew what needed to happen next. I never felt like I was navigating the VA home-buying process alone.Nicole and the lending team were phenomenal. They were knowledgeable, professional, responsive, and worked hard to keep everything moving toward closing. Nicole was there throughout the process answering questions, explaining things clearly, and helping make sure we successfully got across the finish line.Ashley was incredibly helpful as well. She consistently followed up with me to make sure I stayed on top of my checklists and cross-referenced everything to ensure nothing was overlooked. That level of attention to detail and follow-through was extremely valuable, especially with how many moving pieces are involved in purchasing a home.Julie was an amazing real estate agent and advocate throughout the home search and purchase. Having someone knowledgeable in my corner who understood what my family was looking for and helped us navigate the process made a tremendous difference.Liam with the Home Buying Concierge was outstanding as well. He was professional, responsive, and genuinely helpful with the additional details involved in preparing for and transitioning into our new home. Having that additional layer of support made the overall experience even better.What impressed me most about Veterans United was the teamwork. As a veteran, the best comparison I can make is to a military fire team—everyone had their individual role and responsibility, but everyone was working together toward one common goal. Nicole, Ashley, Julie, Liam, and everyone working behind the scenes communicated, followed through, and handled their respective pieces of the process while keeping the overall mission moving forward.That common goal was getting my family into our home, and they accomplished it. At no point did it feel like I was being passed from one department to another and left to figure things out myself. It felt coordinated. When something needed attention, the right person stepped in, and the team kept moving toward closing.Finally receiving the keys made everything come full circle. For me, this wasn’t simply a transaction—it was a major milestone for my family. I’m genuinely grateful to everyone who helped us reach it.Finally closing and receiving the keys to our home made all of the work worth it. I am extremely grateful to Nicole, Ashley, Julie, Liam, and everyone else behind the scenes who played a role in making this possible.I would absolutely recommend Veterans United to fellow veterans and military families looking to use their VA home loan benefit. 10/10 experience. I would gladly work with this team again. Thank you for helping my family achieve such an important milestone and become homeowners!Home Buying Concierge — LiamLiam was outstanding throughout the process. He was professional, responsive, and genuinely helpful with the many details that come with preparing for a new home. He followed through when I needed assistance and helped make the transition easier for my family. Having a dedicated Home Buying Concierge was a valuable addition to an already excellent experience. I greatly appreciate Liam and everything he did to help us along the way.For the ratings shown on your screen, based on what you’ve described: Veterans United 10/10 → Yes, recommend; Real Estate Agent 10/10; Home Buying Concierge 10/10.

headshot image of Nicole Camarillo

Loan Officer: Nicole Camarillo

NMLS# 2049681

5 out of 5 Stars
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Photo submission from Reginald B.

The entire staff is amazing my entire process was seemless and stress free

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars

Customer service was excellent.

headshot image of Nathan Jackson

Loan Officer Team Lead: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
headshot image of Derek Parnell

Loan Officer: Derek Parnell

NMLS# 2129892

5 out of 5 Stars

John, and his team are so on top of their game! I had so many questions and I feel like I was being annoying but they went above and beyond to make sure I was in the know AT ALL TIMES! That team rocks!

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars

I didn't know where to start when buying a new home. I was scared not sure of anything . But John was great ,he made all so easy for us. We never thought we could have a new home like this. Thank you all so very much

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars

Kenny and the team were absolutely fantastic and went above and beyond to make sure that we closed on our new home earlier than we even expected. When I say above and beyond, I mean it. We plan for this home to be our forever, but if that changes, we will definitely be using Kenny again!

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

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5 out of 5 Stars

Michelle was absolutely amazing from beginning to end! She made what could have been a stressful process feel simple, smooth, and honestly almost effortless. She was incredibly professional, knowledgeable, and caring throughout the entire process.One of the things we appreciated most was how thoroughly she explained every step. We never felt confused or left wondering what was happening because she made sure we understood the process and kept us informed along the way.She truly put in the work for our family. She went above and beyond to make sure our financing was structured in the best possible way and worked hard to find every opportunity available to us. She knew her numbers, knew the VA loan process, and made sure we understood our options. Her attention to detail and dedication made a HUGE difference in our experience.What could have been an overwhelming process turned into an amazing experience because we knew we were in good hands. She genuinely cared about getting us to the finish line and making sure we were comfortable with the outcome.Michelle is truly a GEM! 💎 If you are looking for a loan officer who will advocate for you, explain the process, do the homework, and work hard to make the numbers work in your favor, I highly recommend her. We are incredibly grateful for everything she did for our family and couldn't be happier with our experience! 🏡❤️Thank you, Michelle, for working so hard for us and making our home-buying journey such an amazing one! ⭐⭐⭐⭐⭐

headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars

Made home buying a lot less stressful

headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars

My whole experience was great! Great customer service and communication with my loan officer and all the team that help me achieved the purchase of the house. I felt like I was never left with questions without and answer. Great job! They made me feel very comfortable and ready to go through with the process.

headshot image of Kaci Kauzlarich

Loan Officer: Kaci Kauzlarich

NMLS# 1878981

5 out of 5 Stars
headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

5 out of 5 Stars

Zack was amazing, answered every question l, and was incredibly attentive. 10/10

headshot image of Zachary Diggs

Loan Officer: Zachary Diggs

NMLS# 2301706

5 out of 5 Stars
Photo submission from Dana H.

Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
headshot image of Brett Schaeperkoetter

Loan Officer: Brett Schaeperkoetter

NMLS# 2291858

5 out of 5 Stars
headshot image of Brandon Brown

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars

Made my first time home buying experience very simple and easy. My loan officer Brant was very helpful and knowledgeable, and was always available to help me along with every step.

headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars

Ken and his team were far above phenomenal. This was a fire and forget loan. I have to give the most credit to Anna. She is amazing at communication and getting everyone on the same page. Amazing experience!!

headshot image of Ken Ordyk

Loan Officer: Ken Ordyk

NMLS# 2703169

5 out of 5 Stars

Everyone at Veterans United was amazing and very helpful throughout our journey. We appreciate them so much for making this a very easy and perfect journey.

headshot image of Jay Christman

Loan Officer Team Lead: Jay Christman

NMLS# 1812715

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5 out of 5 Stars

Quick and easy process. Matt was outstanding and knowledgeable! Would recommend to any and everyone!

headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars

They made the process fast & easy!

headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

5 out of 5 Stars
headshot image of Craig Anderson

Loan Officer Team Lead: Craig Anderson

NMLS# 1464195

5 out of 5 Stars

Shout out to Steve and the team at VU much love and thank y’all for the hard work and making this happen for our family…

headshot image of Steve Rose

Loan Officer: Steve Rose

NMLS# 949056

5 out of 5 Stars

I would absolutely recommend Veterans United. They are great to work with. Dylan Edwards and his team were amazing and did a fantastic job in getting us to close on time.

headshot image of Dylan Edwards

Loan Officer: Dylan Edwards

NMLS# 1765452

5 out of 5 Stars
Photo submission from Nicholas S.

Veteran’s United paved the way for our growing family to finally find and support our home!

headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
headshot image of Ryan Bray

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars

This is my second time working with Rachel Gruber as my loan officer. I am thankful for her patience and working with me to ensure I have the best home buying experience. Also her team was great and communicated well throughout the buying process.

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars

I thought everyone did a great job from explaining everything to me to guiding me through the process and keeping me informed every step of the way. Very professional and very good at what they do.

headshot image of Nick Kundert

Loan Officer Team Lead: Nick Kundert

NMLS# 1000911

5 out of 5 Stars

These guys really did great and communication was great

headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

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