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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
40,483 reviews
674 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 40,483 reviews from Texas

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5 out of 5 Stars

John, and his team are so on top of their game! I had so many questions and I feel like I was being annoying but they went above and beyond to make sure I was in the know AT ALL TIMES! That team rocks!

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
headshot image of Derek Parnell

Loan Officer: Derek Parnell

NMLS# 2129892

5 out of 5 Stars

I didn't know where to start when buying a new home. I was scared not sure of anything . But John was great ,he made all so easy for us. We never thought we could have a new home like this. Thank you all so very much

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars

Kenny and the team were absolutely fantastic and went above and beyond to make sure that we closed on our new home earlier than we even expected. When I say above and beyond, I mean it. We plan for this home to be our forever, but if that changes, we will definitely be using Kenny again!

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars

Michelle was absolutely amazing from beginning to end! She made what could have been a stressful process feel simple, smooth, and honestly almost effortless. She was incredibly professional, knowledgeable, and caring throughout the entire process.One of the things we appreciated most was how thoroughly she explained every step. We never felt confused or left wondering what was happening because she made sure we understood the process and kept us informed along the way.She truly put in the work for our family. She went above and beyond to make sure our financing was structured in the best possible way and worked hard to find every opportunity available to us. She knew her numbers, knew the VA loan process, and made sure we understood our options. Her attention to detail and dedication made a HUGE difference in our experience.What could have been an overwhelming process turned into an amazing experience because we knew we were in good hands. She genuinely cared about getting us to the finish line and making sure we were comfortable with the outcome.Michelle is truly a GEM! 💎 If you are looking for a loan officer who will advocate for you, explain the process, do the homework, and work hard to make the numbers work in your favor, I highly recommend her. We are incredibly grateful for everything she did for our family and couldn't be happier with our experience! 🏡❤️Thank you, Michelle, for working so hard for us and making our home-buying journey such an amazing one! ⭐⭐⭐⭐⭐

headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
Photo submission from Reginald B.

The entire staff is amazing my entire process was seemless and stress free

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars

Made home buying a lot less stressful

headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars

My whole experience was great! Great customer service and communication with my loan officer and all the team that help me achieved the purchase of the house. I felt like I was never left with questions without and answer. Great job! They made me feel very comfortable and ready to go through with the process.

headshot image of Kaci Kauzlarich

Loan Officer: Kaci Kauzlarich

NMLS# 1878981

5 out of 5 Stars
headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

5 out of 5 Stars

Zack was amazing, answered every question l, and was incredibly attentive. 10/10

headshot image of Zachary Diggs

Loan Officer: Zachary Diggs

NMLS# 2301706

5 out of 5 Stars
headshot image of Brett Schaeperkoetter

Loan Officer: Brett Schaeperkoetter

NMLS# 2291858

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5 out of 5 Stars
headshot image of Brandon Brown

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars

Made my first time home buying experience very simple and easy. My loan officer Brant was very helpful and knowledgeable, and was always available to help me along with every step.

headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars

Ken and his team were far above phenomenal. This was a fire and forget loan. I have to give the most credit to Anna. She is amazing at communication and getting everyone on the same page. Amazing experience!!

headshot image of Ken Ordyk

Loan Officer: Ken Ordyk

NMLS# 2703169

5 out of 5 Stars

Everyone at Veterans United was amazing and very helpful throughout our journey. We appreciate them so much for making this a very easy and perfect journey.

headshot image of Jay Christman

Loan Officer Team Lead: Jay Christman

NMLS# 1812715

5 out of 5 Stars

Quick and easy process. Matt was outstanding and knowledgeable! Would recommend to any and everyone!

headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Photo submission from Dana H.

Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars

They made the process fast & easy!

headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

5 out of 5 Stars
headshot image of Craig Anderson

Loan Officer Team Lead: Craig Anderson

NMLS# 1464195

5 out of 5 Stars

Shout out to Steve and the team at VU much love and thank y’all for the hard work and making this happen for our family…

headshot image of Steve Rose

Loan Officer: Steve Rose

NMLS# 949056

5 out of 5 Stars

I would absolutely recommend Veterans United. They are great to work with. Dylan Edwards and his team were amazing and did a fantastic job in getting us to close on time.

headshot image of Dylan Edwards

Loan Officer: Dylan Edwards

NMLS# 1765452

5 out of 5 Stars
headshot image of Ryan Bray

Production Manager: Ryan Bray

NMLS# 42982

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Experience first-hand why 378,554 homeowners give us a perfect score!

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5 out of 5 Stars

This is my second time working with Rachel Gruber as my loan officer. I am thankful for her patience and working with me to ensure I have the best home buying experience. Also her team was great and communicated well throughout the buying process.

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars

I thought everyone did a great job from explaining everything to me to guiding me through the process and keeping me informed every step of the way. Very professional and very good at what they do.

headshot image of Nick Kundert

Loan Officer Team Lead: Nick Kundert

NMLS# 1000911

5 out of 5 Stars

These guys really did great and communication was great

headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars

I retired from the Army last year and started searching for my forever home. Veterans United was my first choice, and they made the entire process smooth from start to finish. I had a great team that kept everything moving, communicated clearly, and helped me close in less than 30 days. Buying a home can be stressful, but they made the experience feel easy. I would recommend Veterans United to the military and veteran community any day of the week. Great experience all around.Chris T. and Alexis B. were absolutely AWESOME!

headshot image of Chris Tiongson

Loan Officer: Chris Tiongson

NMLS# 2732925

5 out of 5 Stars
Photo submission from Nicholas S.

Veteran’s United paved the way for our growing family to finally find and support our home!

headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

4.5 out of 5 Stars

Super helpful and patient. Very positive.

headshot image of Nichole Barber

Loan Officer Team Lead: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
headshot image of Luke Kissner

Loan Officer: Luke Kissner

NMLS# 2282290

5 out of 5 Stars

Yes, we had the best response experience and we didn’t feel pressured or rushed. The entire process was easy to with clear step by step instructions.

headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

4.5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

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