Made the whole process super fast and easy
Amanda and her team were absolutely outstanding! I wouldn’t have gone with VU without them
The folks at Veterans United from the start to the finish were there working with me to find my home . Recommending a Realtor and keeping me apprised of each step . I was amazed at closing in 30 days was even possible. I would recommend them 100%.
Ready to see for yourself?
Experience first-hand why 383,265 homeowners give us a perfect score!
As a first time home buyer I was nervous not knowing what to expect but, in our first meeting my agent Yolanda listened, she anticipated the entire team was there for me. Josh was there to advise me and handle the loan process . Wonderful experience!!! 😊
The entire home buying process was excellent. It was so streamlined and friendly all throughout the journey. I would highly recommend the entire team
Ready to see for yourself?
Experience first-hand why 383,265 homeowners give us a perfect score!
Process was smooth and Joseph answered all of our questions.
This process was smooth and quick. Jordan, Mirza and Nicky were always available and so helpful. Highly recommend.
Derek and Brendan were great, very reliable and helpful throughout the process. Liam was very friendly and professional. I was very freaked out by the idea of buying a home but all of them make the whole process way less scary. I appreciate how well updated they kept me, nothing ever felt rushed or last minute.
The entire staff is amazing my entire process was seemless and stress free
Joseph Sepulveda and his team are a credit to your company.
They were very friendly, courteous and helpful. I was always able to reach someone when needed. Joseph was very patient with me during this process. I would 100 percent recommend.
My experience was deeply troubling, especially because it occurred during a significant, emotionally important decision to purchase a home intended to benefit my family and grandchildren. A professionally conducted closing process should foster informed decision-making, transparency, and respect, not create feelings of intimidation or coercion.
The overall experience was unique, to say the least. While I ultimately selected "Yes" when asked whether I would recommend the organization, I believe it is important to document a serious concern regarding my closing experience.
Specifically, a staff member identified as Amy, who was responsible for coordinating the notary process, conducted herself in a manner that I found unnecessarily aggressive, confrontational, and intimidating. Her demeanor was so troubling that it nearly jeopardized the successful completion of the transaction. Throughout the process, I perceived her communications and conduct as excessively forceful and, at times, threatening in nature. Her behavior also appeared to create discomfort for the notary who was present and attempting to perform his professional responsibilities. He ultimately threatened not to participate in the closing process.As an older adult making a significant, lifelong financial and personal commitment on behalf of my family and future generations, I found this experience particularly distressing. The purchase of a home is among the most consequential decisions an individual can make, and such decisions should be made in an environment that supports thoughtful consideration rather than one that creates feelings of pressure or intimidation. Regrettably, Amy's conduct left me feeling coerced and pressured during a process that should have been handled with professionalism, patience, and respect.
At present, I am in the process of moving into the home and intend to retain ownership of the property. However, once I have completed my relocation and become established in the residence, I plan to file a formal complaint regarding the circumstances surrounding the closing process. I believe the matter warrants review to ensure future clients are treated with the dignity and professionalism they deserve in any property transaction, as this type of activity is against the law toward those who are elderly.
Should any representative of the organization wish to discuss these concerns further, I welcome the opportunity to provide additional details to correct the situation. Please contact me at your convenience.Sincerely,
Gloria M. Allen-Mercer
Response from Veterans United
Hi Gloria,
I'm sorry to hear that your closing experience was so upsetting, especially during such an important milestone for you and your family. I understand how troubling it must have been to feel pressured or uncomfortable during a process where you should feel informed and supported. While the individual you mentioned works with the settlement agency rather than Veterans United, I recognize that this interaction was still part of your overall homebuying experience. I appreciate you bringing these concerns to my attention and would welcome the opportunity to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your experience further.
Sincerely,
Claire S., Client Relations Manager
