Skip to Content

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
40,283 reviews
883 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 40,283 reviews from Texas

Clear Filters

5 out of 5 Stars

Good customer service, everyone was nice and helpful. This was my first time buying a home and they were all outstanding in helping and explaining things to me. Would 100% recommend any day

headshot image of Amanda Rapp

Loan Officer: Amanda Rapp

NMLS# 2132117

5 out of 5 Stars

Great experience with Veterans United! Communication was excellent throughout the entire process, and everything was handled quickly and professionally. Fast, friendly service and a smooth experience from start to finish. Highly recommend!

headshot image of Rick Bridgman

Loan Officer Team Lead: Rick Bridgman

NMLS# 98981

4.5 out of 5 Stars
headshot image of Ryan Bray

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars

We had an outstanding experience with Veterans United Home Mortgage from start to finish. Buying a home can be stressful, especially with all the moving pieces involved, but their team made the entire process feel as smooth as possible, organized, and manageable.
Everyone we worked with was knowledgeable, responsive, and genuinely cared about helping us reach the finish line. They took the time to answer every question, explain each step, and made sure we always knew what was happening. Their attention to detail and commitment to veterans and their families truly stood out.
We are incredibly grateful for the support, professionalism, and kindness we received. Veterans United helped make our dream of purchasing our home a reality, and we would recommend them without hesitation!

headshot image of Ashley Khederian

Loan Officer Team Lead: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars

From day 1, when I met David Fields, he's been instrumental during the entire process. He told me then, and continued to tell me, "if there's anything you need or questions you need answered, call me anytime". True to his word he was. Called several times after hours and even the holidays, but it was by accident due to the time zones and I work 2 weeks straight and get lost with, "is it Monday or Saturday", type thing.
But yes, I couldn't have done it without the assistance of this great team. A truly collaborative team.
One thing is to have tools readily accessible as an employee, and another is mastering these assets that have been provided to the team. One can really notice the streamline program that has been developed for customers like me. But ince again, I bring it back to the professional that masters their craft. This entire team are truly masters of their craft.
So YES, I would highly share my experience with anyone and definitely recommend Veterans United.!!

headshot image of David Fields

Loan Officer: David Fields

NMLS# 2440775

5 out of 5 Stars
Photo submission from Reginald B.

The entire staff is amazing my entire process was seemless and stress free

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

4.5 out of 5 Stars
headshot image of Michele Young

Loan Officer: Michele Young

NMLS# 408897

5 out of 5 Stars

Aaron and his great team of Kaylyn and ShaNiece stayed on top of all my beds and were very responsive to any needs that I had.

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
headshot image of Taylyn Williams

Loan Officer: Taylyn Williams

NMLS# 2052989

4.5 out of 5 Stars
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars

My team, was so great and so responsive! 10/10 recommend

headshot image of Greg Heins

Loan Officer Team Lead: Greg Heins

NMLS# 1862552

Ready to see for yourself?

Experience first-hand why 376,694 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

Veterans United was fantastic through the entire process.
They explained everything in clear terms and answered every question I had. Their team was very proactive and professional. From the time I chose a house to closing only took about 3 weeks!

headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars
headshot image of Gage Purcell

Loan Officer: Gage Purcell

NMLS# 2674649

5 out of 5 Stars

Excellent service

headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

2.5 out of 5 Stars

Issue #1) Problems (plumbing) were discovered during the initial inspection of the house. We asked that the plumbing be fixed before we buy the house. The home inspector told our realtor that the plumbing was fixed (corrected). The realtor didn’t do a follow up to confirm the problem was fixed. When we moved in, we discovered that the problem was not fixed. (It was still the same, no attempt to fix it) We are still trying to get the problem fixed but running into dead ends.
Issue #2) We were told that the standing grey water (2-3 inches deep) approximately 12-15 feet in diameter over the septic tank was normal. Come to find out that’s not true. Also, according to the next-door neighbors, the previous owners had a septic truck come out and do some work on the tank about 10-14 days before we moved in. This was not relayed to us or anyone else. Multiple people (neighbors, yard maintenance and handyman) have told us there is a problem with the septic tank. So no assistance with that currently.

headshot image of Marie Houchen

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars

Buying a home as a surviving spouse using a VA loan felt overwhelming, but the Veterans United team made the entire journey so much easier. Michael, Jared, Brett, Abby, Ryan, and everyone behind the scenes treated me with kindness, patience, and genuine care every step of the way.
Whenever questions or unexpected hurdles came up, they took the time to explain everything and helped me feel confident moving forward. Thanks to their dedication and support, I'm now a homeowner, and I couldn't be more grateful.
If you're looking for a team that truly cares about the people they serve, I highly recommend Veterans United! Thank you VU team!

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Photo submission from Dana H.

Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars

They took all the stress out of the equation.

headshot image of Nathan Jackson

Loan Officer Team Lead: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars

Mason made it super easy and straight forward with me and was already answering my questions before I had to ask. Michel was super helpful with giving me resources and providing me with information for the move. Drew was super proficient with timing and the tasks needed for closing. All 3 of them made it a wonderful experience.

headshot image of Mason Fast

Loan Officer: Mason Fast

NMLS# 2789280

5 out of 5 Stars
headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

5 out of 5 Stars
headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

Ready to see for yourself?

Experience first-hand why 376,694 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars
headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars

Everyone on the team was extremely helpful and made the process very easy!!

headshot image of Zach Kieffer

Loan Officer Team Lead: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars

They were amazing, even through some major headaches and problems

headshot image of Billy Wundrack

Loan Officer: Billy Wundrack

NMLS# 2736682

5 out of 5 Stars
Photo submission from Nicholas S.

Veteran’s United paved the way for our growing family to finally find and support our home!

headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars

I will recommend any and everyone to veterans united. They were very responsive and gave me an easy path to better credit to get approved for the home. They offer a lot of things that will benefit everyone!

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
headshot image of Seth Bush

Loan Officer: Seth Bush

NMLS# 1880849

5 out of 5 Stars

Our experience with veterans united was outstanding, with a very professional and knowledgeable staff. They made our
home buying process smooth and easy.

headshot image of Montgomery Hill

Loan Officer: Montgomery Hill

NMLS# 2015305

5 out of 5 Stars

Anna was so helpful throughout our home buying process! She always answered every question and walked us through each step! I would highly recommend Anna to anyone choosing Veterans United!

headshot image of Anna Provin

Loan Officer: Anna Provin

NMLS# 2736701

Show Relevant Reviews

See more from Veterans like you

Filters by state
Filters by branch of service
Filters by type of loan

Back to Top

Enter to win $75,000 toward your new home! No purchase necessary; see official rules for details.