The entire team at Veterans United was professional and helpful. Thank you!
My team was amazing through every step, they explained everything in detail and were an extremely kind and fun group of people to work with. They took a lot of stress off me.
The folks at Veterans United from the start to the finish were there working with me to find my home . Recommending a Realtor and keeping me apprised of each step . I was amazed at closing in 30 days was even possible. I would recommend them 100%.
Randy was fantastic! I highly recommend Veterans United and especially Randy.
Great assistance through the entire process.
The experience from start to finish was smooth, and Joseph and Keagen really made out happen each step of the way.
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They worked hard to get to closing on time.
Third time using Veterans United and overall it’s always been a pleasant experience. The portal for to-dos makes things a breeze and everyone is always more than willing to do what they need to do to get you in your house.
The entire staff is amazing my entire process was seemless and stress free
Great service. I was informed step by step.
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My loan officer Brice and loan coordinator Tyler were fantastic. Brice did his research to give me the correct answers, not the easy answers. Then Brice and Tyler worked hard to push through the loan to meet a very tight timeline so that I could take advantage of lower interest rates. Throughout the process they diligently worked to keep the refinancing cost to a minimum. I would definitely recommend them to friends and family.
The overall process was streamlined and easy, and the app was convenient to follow along with document requirements and where we were on the timeline. Zack, Thomas, Chance, and the rest of our team were always available for a quick chat or questions we needed explained to us. We trust VU for our home loan needs.
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
Miguel, Keagen, and the whole team at Veterans United were the very best. The whole homebuying process/experience was smooth from start to finish. From the first call to their office, Miguel didn't just answer our questions, he explained it in detail. Then as the to-do list started coming along, Keagen would personally check-in with us to keep us updated on what was happening next, and also ask how we were doing throughout the whole process. They will definitely be our first (and only) recommendation to anyone looking for a lender.
It was the worst experience I have been through in my adult life. After submitting a requested document, a couple of days would go by and they would ask for a different document. Closing date didn't matter to VU, absolutely awful. And they just said it is normal (and it it probably is to them because they are so bad).
Response from Veterans United
Hi Edward,
I'm sorry to hear just how stressful and frustrating your experience was. I can understand how discouraging it must have been to repeatedly provide documents, only to be asked for something else days later, especially with your closing date approaching. While additional documentation can sometimes be needed throughout the loan process, I know that doesn't make the uncertainty or delays any less frustrating.
Your time and peace of mind matter, and I'm sorry you were left feeling like your concerns about the timeline weren't taken seriously. I'd appreciate the opportunity to take a closer look at what happened and address any lingering concerns. If you're open to discussing your experience further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
