I would have liked to know the time constraints around closing and the final inspection before hand so I could have schedule around those days in advance if possible.
Only thing was told at closing that money owed to us would be in the bank that day! But it’s not in my account yet!
Kris answers his phone.
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
My loan officer and his assistant were incredible together. I could not have had anyone better.
Tyler and his entire team have been more than awesome! I would recommend them over and over again. Thank you for all you have done for us!!
The team that represented me and assured me with getting this home was A one. This was my first home buying experience, but they made it seamless and one that I would do again if I could work with good folks like them again
I worked with Marie Houchen and Evan Weaver, and they were great—always professional and quick to reply. They stayed in touch with my realtor, who also spoke highly of them.The dashboard helped me keep track of everything and let me know right away when I needed to act or send paperwork. I signed all the documents online with DocuSign from my home computer. The only time we met anyone in person was to sign the closing papers at the title company, which took about 30 minutes.This is the fourth house I’ve bought in 25 years, and it’s never been this easy. VA United made one of the most stressful things you can do, besides boot camp, feel simple. I highly recommend VA United to any veterans looking to buy a home.
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Excellent sevice, very responsive, and answered all my questions in a timely manner.
I like how everyone was patient understanding and communicated very well
This was the worst homebuying experience I have ever had. Jason Crone single handedly cost me an unexpected $10k in closing costs because he failed to heed my questions regarding appraisal. It took me going to the CEO just to close on time. Which, by the way, they waited 48 hrs before we closed and told us we needed an additional $10k because of ltv. Do business with anyone but this company. If the word FUBAR and SNAFU sound familiar, its what this company bases their principles upon. Even the director of client relations was of no help. Run far away from this dumpster fire
Response from Veterans United
Hi Jeremy,
I'm sorry to hear how frustrating and disappointing your homebuying experience was. I understand how upsetting it can be to encounter unexpected changes and added stress so close to closing, especially after working toward such an important milestone. It's clear this experience fell far short of your expectations.
I'd like the opportunity to learn more about your concerns and review your experience with you directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Great communication and support from the team.
Veteran’s United paved the way for our growing family to finally find and support our home!
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Mike Wilson and Stephanie Sanders both went above and beyond the call of duty to get us in our home and secure funding. They were there every step of the way. They get a 10 star review from us. Our realtor experience was a nightmare and Mike even helped me get answers I was having trouble getting from the other side . It was a great experience with veterans united, can't thank you enough.
The whole Veterans United Team were extraordinary! Huge shoutout to Jospeh and Alyssa for making the whole process stress free. Great communication on their end, I always was up to date on everything that was going on! Thank you again Jospeh for all your help! And for putting us in contact with an exceptional real estate agent in Lisa. Thanks again to you Alyssa for all your hard work, I enjoyed working with you! It was an honor to have you as our Loan Officer, Joesph. Thanks!
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
Miguel Rosinski made the entire process easy and stress free. He was super patient with us - working with us for over a year as Jana and I navigated the housing market. He and his team provided multiple potential loan scenarios, yet I never felt pressured. At the end of the day I didn’t even shop for better rates as I knew Miguel was my guy due to his excellent customer service and communication.
They were always there to answer all my questions. Very professional and understanding. Everyone was so kind and made me feel that they cared . I was not just treated as a customer.
I would describe Brandon Brown as one the best people I have meet. Always available when I had a question . This was my first time buying a home, but it could not have been easier.
