Great people, great service and made everything easy for my wife and I.
I didn’t give it a ten because unless you’re a divine being you’re getting a 9.
Nothing more to say.
Amazing experience
Steph Buckridge and her team are amazing! This is the third home we’ve bought using Veterans United and Steph has always been excellent. She’s so smart and knows everything for every situation that may arise. We appreciate her so much!
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
Fast, thorough, always available to answer questions. Would recommend highly
I was fully supported in my buying process.
Helpful all the way through the process
The entire team was wonderful and went out of their way to work with us, even when issues developed on our side. We appreciate the work they put in for us!
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every question I had was answered promptly and accurately. At no point did i feel rushed or made to feel pressured. great company.
Ashlyn was excellent through the entire process. She took the time to explain everything to us and was always available for questions.
The entire team was wonderful. We can’t thank them enough. The home buying process is crazy, but they made it so much easier. Ty, Natascha and Max were amazing. We know there were a ton of others working behind the scenes too!
VU made the home buying process a dream!! With it being our first home purchase, we were nervous, but it was the BEST & EASIEST experience!! Ben & his team were quick to answer every single question I had, they were very responsive, and I never felt alone during the whole process. I would recommend (and have!!) any veteran wanting to use the VA loan to call Veterans United & work with Ben!! Hands down the best. We are so happy to be in our first home & it couldn’t have been a smoother process. Thank you Ben & thank you Veterans United!!
Veteran’s United paved the way for our growing family to finally find and support our home!
Evan, Amanda, and the team were excellent. They were so responsive. They listened to my worries and my concerns and my happy times throughout this buying process. They are basically counselors! LOL They worked overtime and got us closed early! Thank yall again!
I would have liked to know the time constraints around closing and the final inspection before hand so I could have schedule around those days in advance if possible.
Only thing was told at closing that money owed to us would be in the bank that day! But it’s not in my account yet!
Kris answers his phone.
My loan officer and his assistant were incredible together. I could not have had anyone better.
Tyler and his entire team have been more than awesome! I would recommend them over and over again. Thank you for all you have done for us!!
The team that represented me and assured me with getting this home was A one. This was my first home buying experience, but they made it seamless and one that I would do again if I could work with good folks like them again
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
I worked with Marie Houchen and Evan Weaver, and they were great—always professional and quick to reply. They stayed in touch with my realtor, who also spoke highly of them.The dashboard helped me keep track of everything and let me know right away when I needed to act or send paperwork. I signed all the documents online with DocuSign from my home computer. The only time we met anyone in person was to sign the closing papers at the title company, which took about 30 minutes.This is the fourth house I’ve bought in 25 years, and it’s never been this easy. VA United made one of the most stressful things you can do, besides boot camp, feel simple. I highly recommend VA United to any veterans looking to buy a home.
Excellent sevice, very responsive, and answered all my questions in a timely manner.
I like how everyone was patient understanding and communicated very well
This was the worst homebuying experience I have ever had. Jason Crone single handedly cost me an unexpected $10k in closing costs because he failed to heed my questions regarding appraisal. It took me going to the CEO just to close on time. Which, by the way, they waited 48 hrs before we closed and told us we needed an additional $10k because of ltv. Do business with anyone but this company. If the word FUBAR and SNAFU sound familiar, its what this company bases their principles upon. Even the director of client relations was of no help. Run far away from this dumpster fire
Response from Veterans United
Hi Jeremy,
I'm sorry to hear how frustrating and disappointing your homebuying experience was. I understand how upsetting it can be to encounter unexpected changes and added stress so close to closing, especially after working toward such an important milestone. It's clear this experience fell far short of your expectations.
I'd like the opportunity to learn more about your concerns and review your experience with you directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Great communication and support from the team.
