The Veterans United team provided an excellent, caring and professional experience. They instilled confidence in their knowledge-base and provided the sought after guidance I was hoping for. After my first call with Danny, I knew I was in good hands.
The entire team was, absolutely, fantastic, during the entire process! We would have not been able to accomplish all of the important things, without their support and professionalism. Megan, Chance and Jake at the home office:
The entire staff is amazing my entire process was seemless and stress free
We had such a great experience working with the Veterans United team throughout our home-buying process! From beginning to end, they were incredibly helpful, responsive, and patient with us. They took the time to answer all of our questions, explain each step of the process, and make sure we always knew what to expect.Buying a home can be stressful, but their communication, professionalism, and willingness to go above and beyond made the entire experience so much easier. We truly felt like we had a team in our corner that cared about helping our family get into our new home.We are extremely grateful for all of their hard work and support and would absolutely recommend Veterans United to any veteran or military family looking to purchase a home. Thank you for helping us reach such an important milestone for our family!
The Veterans United team treated us like family. It was a pleasure working with Mr. Noonan, Mrs. Steinkamp and the rest of the team. Thank all for taking care of us.Sincerely,The Gholsons
My entire team including were exceptional, very knowledgeable, and accessible!!!
The staff at VU was so helpful. friendly and professional It was a wonderful experience getting my first house with VU
I am very grateful to my Super Team !
Thank You !
Outstanding service and responsiveness.
The entire team was patient and great about keeping me informed about what is going on.
I really didn't appreciate the way Shawn and Jaclyn tried to handle me as if I was a welfare case. Never was there a good morning or how's everything going everything was through text message or email and when I called straight to voice message. I'm a veteran who served my country and the reason they have a job today I earned my home and hate how people take us for granted. Although Shawn was diligent in his work habits and lot of us veterans are not the same as we once were do to the fact war has a life altering effect. So that's how I feel.
Response from Veterans United
Hi Torance,
I’m sorry you were left feeling this way. Buying a home is deeply personal, and you deserved to feel respected, heard, and treated like a person throughout the process. I can understand why relying heavily on texts and emails, along with calls going to voicemail, made the experience feel impersonal and frustrating.
I also appreciate you recognizing the diligence you saw in Shawn’s work, even while sharing where the experience fell short for you. We’re grateful you trusted Veterans United with your home loan, and I’m sorry our communication didn’t leave you feeling as valued as it should have.
I’d appreciate the opportunity to hear more about your experience. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
My entire team was absolutely the best and I could not be more pleased than I am with how my experience turned out!Miguel Rosinski (Loan Officer), Alyssa Aylor (Transaction Coordinator with Miguel), Shawna Woofter (Home Buying Concierge), Kendra Townsend (Realtor), Kari Kelm (Transaction Coordinator with Kendra), Jayme Jeffreys (Escrow Officer), and Stacy Smith (Licensed Escrow Assistant) are the A Team to beat. All were nearly immediately available for questions, assistance, and a deep well of knowledge and guidance during a stressful and uncertain process like buying a home. I would recommend this lineup to ANYONE and EVERYONE hands down.My Situation:
I’m a first time homebuyer and using my vet benefits to their max so I was very unsure if this would work out and had soo many questions - to which every question was answered no matter how deep down the rabbit hole I went.My unique experience included:
1) I am a first time homebuyer,
2) I was using VA home loan benefits,
3) as a Texas resident I also was able to use the Texas Veterans Land Board home loan in conjunction with the VA, and
4) I am a disabled vet.There were so many new terms and information to learn that between my own due diligence and the constant questioning to my team, I gained knowledge and confidence I did not start with on this journey. If at any point I started to get anxious, a quick call to any of them quashed fears and worries fast!I cannot recommend Veterans United enough for this amazing American Dream opportunity and making the Dream a reality. If any part of you is unsure about this home buying journey do not hesitate to reach out to VU and ask all the questions you can. You will not be disappointed!
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
My loan team did a phenomenal Job!
Jordan and the rest of the team were absolutely awesome! Very helpful and great communication. They are the absolute best!
My experience with Veterans United was outstanding from start to finish. The entire home buying process was explained clearly, and the team kept me informed throughout each step. Whenever I had questions, they were responsive and helped me understand what was needed to keep everything moving toward closing. As a Veteran, I appreciated having a team that understood the VA loan process and made purchasing my home much easier. I would definitely recommend Veterans United to other Veterans and military families.
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Experience first-hand why 378,840 homeowners give us a perfect score!
We’ve purchased four homes using VU, and Nathan Bitner has helped us with our last three. The experience has been phenomenal every time, and it’s why we keep coming back!!
Veteran’s United paved the way for our growing family to finally find and support our home!
Outstanding Service from Kyle and the Entire Veterans United Team!My wife and I cannot say enough great things about Kyle and his team at Veterans United including Keagan, Nicole, and Ashley. They absolutely crushed it from start to finish!From the very beginning, their communication was outstanding. Nothing fell through the cracks, and we were always kept informed every step of the way. They worked together as an incredible team, and it was clear that they genuinely cared about making this process as smooth and successful as possible for us.Honestly, I still can’t believe how quickly everything came together and how fast we were able to close on our home. The entire process was practically seamless, and having a team that was responsive, professional, knowledgeable, and committed made such a huge difference.My wife and I truly appreciate every single step Kyle, Keagan, Nicole, and Ashley took to help get us across the finish line. Buying a home is a major milestone, and having Veterans United and this amazing team by our side made the experience even more special.If you are a veteran or military family looking for a team you can trust, I highly recommend Kyle and his team. You will be in great hands!Thank you, Kyle, Keagan, Nicole, and Ashley, for everything you did for us. We are truly grateful and wish you all continued success and many blessings as you continue helping veterans and families achieve their homeownership dreams.With sincere appreciation,Fernando & Yiarliz 🏡🇺🇸
Absolutely. Here’s the entire regenerated review, incorporating Nicole, Ashley, Julie, Liam, and the overall Veterans United experience without sounding canned or overdone.Overall Veterans United ReviewMy experience with Veterans United was absolutely outstanding from beginning to end. Purchasing this home was a major milestone for me and my family, and the entire team made what could have been an overwhelming process feel organized, understandable, and achievable.Communication throughout the process was excellent. Whenever I had questions or concerns, I received clear answers and knew what needed to happen next. I never felt like I was navigating the VA home-buying process alone.Nicole and the lending team were phenomenal. They were knowledgeable, professional, responsive, and worked hard to keep everything moving toward closing. Nicole was there throughout the process answering questions, explaining things clearly, and helping make sure we successfully got across the finish line.Ashley was incredibly helpful as well. She consistently followed up with me to make sure I stayed on top of my checklists and cross-referenced everything to ensure nothing was overlooked. That level of attention to detail and follow-through was extremely valuable, especially with how many moving pieces are involved in purchasing a home.Julie was an amazing real estate agent and advocate throughout the home search and purchase. Having someone knowledgeable in my corner who understood what my family was looking for and helped us navigate the process made a tremendous difference.Liam with the Home Buying Concierge was outstanding as well. He was professional, responsive, and genuinely helpful with the additional details involved in preparing for and transitioning into our new home. Having that additional layer of support made the overall experience even better.What impressed me most about Veterans United was the teamwork. As a veteran, the best comparison I can make is to a military fire team—everyone had their individual role and responsibility, but everyone was working together toward one common goal. Nicole, Ashley, Julie, Liam, and everyone working behind the scenes communicated, followed through, and handled their respective pieces of the process while keeping the overall mission moving forward.That common goal was getting my family into our home, and they accomplished it. At no point did it feel like I was being passed from one department to another and left to figure things out myself. It felt coordinated. When something needed attention, the right person stepped in, and the team kept moving toward closing.Finally receiving the keys made everything come full circle. For me, this wasn’t simply a transaction—it was a major milestone for my family. I’m genuinely grateful to everyone who helped us reach it.Finally closing and receiving the keys to our home made all of the work worth it. I am extremely grateful to Nicole, Ashley, Julie, Liam, and everyone else behind the scenes who played a role in making this possible.I would absolutely recommend Veterans United to fellow veterans and military families looking to use their VA home loan benefit. 10/10 experience. I would gladly work with this team again. Thank you for helping my family achieve such an important milestone and become homeowners!Home Buying Concierge — LiamLiam was outstanding throughout the process. He was professional, responsive, and genuinely helpful with the many details that come with preparing for a new home. He followed through when I needed assistance and helped make the transition easier for my family. Having a dedicated Home Buying Concierge was a valuable addition to an already excellent experience. I greatly appreciate Liam and everything he did to help us along the way.For the ratings shown on your screen, based on what you’ve described: Veterans United 10/10 → Yes, recommend; Real Estate Agent 10/10; Home Buying Concierge 10/10.
Customer service was excellent.
