Stephanie was awesome, this was a rocky year plus long road and we got it done. She was quick with the paperwork admin stuff and polite and professional even when I was frustrated. Her team was great too. Kayla and Victoria both checked in frequently and were responsive. Kudos to this team. Yall, got a solid work ethic. Thanks.
Amanda Barcus and her team did a great job.
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Everyone was amazing until the last few days. Closing costs were not finalized until 1220 with closing at 3. Closing costs were quoted wrong requiring 2 trips for cashiers checks cutting the time very close. We came very close to not closing as scheduled. The seller was supposed to sign at 10 in the morning and was postponed by at least two hours. Additional paperwork was requested from us on Friday before closing. Additional forms had to be signed for veterans on the day of closing at 1 o’clock. It made the last couple days very stressful when I feel like it should have been more organized. An apologies was given.
This is the 3rd time I've used Veterans United. They are fast, professional and go out of their way to assist you during your home buying process. During the process, my mother-in-law passed away. The San Antonio office sent flowers and a card to my wife, offering their condolences. Joseph, my loan officer also made himself available over weekends when I had questions. During the process, he was on vacation, Miguel was able to step in seamlessly to assist with an issue with the closing costs that the title company was trying to make me pay, and got the issue resolved. Hands down, the best place for veterans to get through the home buying process.
Very easy to work with. I did not have to do much. The only thing I would say is a lot of phone calls. I am very simple so I was not looking for the hand holding so much plus mine was a local move not a cross country or into an area I was not familiar with so I did not need all the extra calls..
Every member of the team was a great help and assisted with all our needs.
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Everybody was really helpful, informative, and communication was great. I was kept up to date and was let know of the next steps to do. Overall thankful to every body who helped in the process of getting us our first home.
Kenny Ashton is a superstar! We were an unusual case as early retirees with a complex financial situation, and Kenny helped us get a loan that met our unique requirements with convenient terms. His communication skills are outstanding, and he exemplifies great customer service. This was my first experience with Veterans United, and Kenny proved to be an amazing ambassador for the brand.
Drew was amazing! He listened to us when we needed him to and explained things clearly when everything was happening fast and becoming overwhelming! The only thing that I would make as a suggestion is that Veterans United look into some kind of First-time home buyers program so that Veterans and their families can have the opportunity to understand more of how the process works, what is going to be needed/expected from them during the entire process, and what the current VA rules are. I think this would greatly benefit your veterans, specifically those with PTSD.
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
Matthew and Greg, thank you guys so much! From the very first call with Greg to the last text from Matthew, y’all were nothing short of amazing. You made our first home-buying experience easy and enjoyable, and we truly appreciate all the hard work and guidance along the way. We’ll definitely be recommending you both to everyone we know—couldn’t have done it without you!
Levi was awesome
I would specifically reccomend Luke Kissner to any of our veteran or active duty friends. He was prompt in all responses and made sure to explain things in a "user friendly" way.
Veterans United failed me. They failed to communicate that we could not receive seller credits for repair and they cost us over $12k at the last minute right before closing.Will not be recommending them or doing business with them again.
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
Ryan and his team was wonderful doing the whole process answering a lot of of My Wife and my questions of things we did not understand at the time. They was very fast on getting all the paperwork done in a timely matter.
