The entire team was compassionate, understanding, assisted in many aspects to help me achieve. Linked me to a phenomenal realtor and with all hands on deck we got the job done. I truly appreciate your service, the representative, and the love and effort the company value holds as well as making my dream come true. I truly appreciate everything! May God bless, each and everyone that played a major role in my new beginning. Thank you Wade, Jordan, Kelly and Ashley! The best A Team ever!
Everyone throughout the process was very informative, patient with questions, and helpful. Made my first home purchase smooth.
My wife and I are both veterans buying our first home. She was an MI officer and I was an Infantry Officer. We had so many questions and Danny and his team answered every question we had. We compared their rates to three other lenders. They were very friendly, honest, and very professional in each step of the way. As a professor, I tell my students that I do not give grades and that I am a hard but fair grader. I record the grade my students earn. So how did Danny and his team do? Danny and his team earned a solid A+. They found every possible way to save us money. We are very happy with their work and will go back to them next time we buy a home. We give you a sincere thank you. Keep up the great work!
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
This was the best home buying experience I've ever had my team I had was amazing and keep me posted on everything I felt like I didn't have to do anything because of how easy it was to do all the paperwork Mike and his team are amazing thank you for all you did for my family and I
Our entire team including Tyler, Nick and Jerrod were absolutely wonderful . . . Provided all the information we needed, answered our many (and sometimes silly) questions and were so patient with our technical challenges, maintained contact with us throughout the process. We couldn't have asked for more and always felt they had our best interest in mind.
Nothing more to say.
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Great people, great service and made everything easy for my wife and I.
I didn’t give it a ten because unless you’re a divine being you’re getting a 9.
Amazing experience
Steph Buckridge and her team are amazing! This is the third home we’ve bought using Veterans United and Steph has always been excellent. She’s so smart and knows everything for every situation that may arise. We appreciate her so much!
Fast, thorough, always available to answer questions. Would recommend highly
Veteran’s United paved the way for our growing family to finally find and support our home!
I was fully supported in my buying process.
Helpful all the way through the process
The entire team was wonderful and went out of their way to work with us, even when issues developed on our side. We appreciate the work they put in for us!
every question I had was answered promptly and accurately. At no point did i feel rushed or made to feel pressured. great company.
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Ashlyn was excellent through the entire process. She took the time to explain everything to us and was always available for questions.
The entire team was wonderful. We can’t thank them enough. The home buying process is crazy, but they made it so much easier. Ty, Natascha and Max were amazing. We know there were a ton of others working behind the scenes too!
VU made the home buying process a dream!! With it being our first home purchase, we were nervous, but it was the BEST & EASIEST experience!! Ben & his team were quick to answer every single question I had, they were very responsive, and I never felt alone during the whole process. I would recommend (and have!!) any veteran wanting to use the VA loan to call Veterans United & work with Ben!! Hands down the best. We are so happy to be in our first home & it couldn’t have been a smoother process. Thank you Ben & thank you Veterans United!!
Evan, Amanda, and the team were excellent. They were so responsive. They listened to my worries and my concerns and my happy times throughout this buying process. They are basically counselors! LOL They worked overtime and got us closed early! Thank yall again!
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
I would have liked to know the time constraints around closing and the final inspection before hand so I could have schedule around those days in advance if possible.
Only thing was told at closing that money owed to us would be in the bank that day! But it’s not in my account yet!
This was the worst homebuying experience I have ever had. Jason Crone single handedly cost me an unexpected $10k in closing costs because he failed to heed my questions regarding appraisal. It took me going to the CEO just to close on time. Which, by the way, they waited 48 hrs before we closed and told us we needed an additional $10k because of ltv. Do business with anyone but this company. If the word FUBAR and SNAFU sound familiar, its what this company bases their principles upon. Even the director of client relations was of no help. Run far away from this dumpster fire
Response from Veterans United
Hi Jeremy,
I'm sorry to hear how frustrating and disappointing your homebuying experience was. I understand how upsetting it can be to encounter unexpected changes and added stress so close to closing, especially after working toward such an important milestone. It's clear this experience fell far short of your expectations.
I'd like the opportunity to learn more about your concerns and review your experience with you directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
