It is very important to a buyer that closing cost and expected payment be as accurate as possible. We struggled getting an accurate estimate for closing cost. In addition I was told day before closing my payment would be one number and at closing it was about $300 more a month. There is no reason this should be so inaccurate. It’s also very important to be available at the time your submitting an offer to get questions answered and documents needed. I had to do my own research to get estimated closing accurate to make my offer to the seller.We also asked not to have the Appraisal completed until after option period and to wait until we give the approval to order. It was ordered without our approval. Had we decided not to move forward with this purchase during option we would have wasted money on the appraisal.Overall there needs to be more attention to detail. If the loan officer is too busy or has personal obligations going on, another loan officer should be available to step in.
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
10/10 experience! A huge thank you to Matthew for helping us secure our home loan. We were blown away by the speed of the service—closing in record time (March 31 to April 24). Matthew did a great job handling the details and ensuring everything stayed on track. We will definitely be recommending him to our friends and family!
The San Antonio Veterans United team, John, Keagan, and Mikaela delivered an exceptional experience from start to finish. They were proactive, transparent, and incredibly supportive throughout the entire process. Every question was answered quickly, every step was explained clearly, and I always felt like their top priority. Their teamwork, communication, and genuine care for veterans truly set them apart. Highly recommend.
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Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
I absolutely enjoyed working with Miguel and Alyssa. There were consistently available, and made a great effort to clarify, and to help us understand what was upcoming, and what was still needed. And furthermore, they never pressured us into anything. They were always honest, and I felt as if they had our best interest at heart always. That means everything in a transaction is complex and costly as a home purchase is.This process is always a difficult one, and I’m very grateful that they were there to help us. Highly recommend them!
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They were very helpful and they took their time through the process
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
Very helpful answered all the questions and quick to help
Had an exceptional experience particularly with Jake McKay. He was very tentative and quick to address problems or questions we had. What I particularly appreciated was if he didn't know something, he didn't try pulling a fast one. He mentioned he would need a few minutes to get us a for sure answer leaving no room for doubt. From start to finish Jake was fantastic, he left an amazing impression on my family.
Every aspect of our House hunting , approval , loan signing was Excellent . Kapil and His Team were exceptional . Everything went smoothly and any questions were answered and addressed promptly . I would hope if We ever purchase a Home again that we could have Kapil & Team as our Loan Officer .
Thank You
