Very transparent and communicative. Thanks Hannah!!
Excellent customer service.
The entire staff is amazing my entire process was seemless and stress free
The entire team was absolutely perfect in every aspect. From keeping it professional to also personal, these guys made it as close to stress free as I think buying a home can be. Will definitely always recommend them!
The process was so smooth and everyone on my team worked really hard to make my experience easy and to save me money. I appreciate their guidance and their efforts. They all were available and communicating throughout all hours of the day to get me on track for closing even though i had difficult working hours.
It makes the process of buying a home so much easier. The team works together to keep you on track and informed of where you are in the process and what is next.
Overall I’m very appreciative with the home buying process with Eli and his team. 10/10 would recommend. You guys made it easy. I appreciate you guys.
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
The Veterans United team provided an excellent, caring and professional experience. They instilled confidence in their knowledge-base and provided the sought after guidance I was hoping for. After my first call with Danny, I knew I was in good hands.
Honestly, be prepared for an extreme lack of communication.
Especially if you are a first time home buy.Veteran United absolutely dropped the ball and pulled the wool over our eyes during the home buying process. Kept saying "You're getting cash back" which was a total ruse. They will also constantly defect on "you checked a box" which doesn't explain anything at all or actually talk about what you are looking at. So expect to go over that closing cause they aren't going to call you or email in regards to closing documents and etc. They will also send you all the documents the day before closing like they did me. I can assure this is case many other veteran.At the very end on closing day, we were blinded side with Taxes that were escrowed from seller. They were used at to help cover closing cost.That money we were getting back was taxes owed at end of the year and I now have to make up the difference. Veteran United made that decision for me versus giving me the option of differing tax to cover and paying closing cost or doing that option they decided.None of this was explained until we closed.I would heavily weigh your options with other vendor as Veterans United really didn't care that what was a special day was totally ruined by lack of communication leading to closing.
Response from Veterans United
Hi Nicholas,
Thank you for taking the time to share what happened. I’m sorry that what should have been an exciting closing day instead left you feeling blindsided and frustrated. As a first-time homebuyer, you should feel like you understand what’s happening with your loan and have someone available to walk through questions with you along the way.
I can understand your frustration with receiving documents so close to closing and feeling like the final numbers weren’t clearly explained beforehand. Regardless of how complicated the details can get, our goal is to make sure you feel informed about your options and comfortable with what you’re signing.
I appreciate you being candid about where the experience fell short. If you’re open to talking through your concerns, our Client Advocate team would like the opportunity to review the experience with you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Take care,
Claire S., Client Relations Manager
The entire team was, absolutely, fantastic, during the entire process! We would have not been able to accomplish all of the important things, without their support and professionalism. Megan, Chance and Jake at the home office:
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We had such a great experience working with the Veterans United team throughout our home-buying process! From beginning to end, they were incredibly helpful, responsive, and patient with us. They took the time to answer all of our questions, explain each step of the process, and make sure we always knew what to expect.Buying a home can be stressful, but their communication, professionalism, and willingness to go above and beyond made the entire experience so much easier. We truly felt like we had a team in our corner that cared about helping our family get into our new home.We are extremely grateful for all of their hard work and support and would absolutely recommend Veterans United to any veteran or military family looking to purchase a home. Thank you for helping us reach such an important milestone for our family!
The Veterans United team treated us like family. It was a pleasure working with Mr. Noonan, Mrs. Steinkamp and the rest of the team. Thank all for taking care of us.Sincerely,The Gholsons
My entire team including were exceptional, very knowledgeable, and accessible!!!
The staff at VU was so helpful. friendly and professional It was a wonderful experience getting my first house with VU
I am very grateful to my Super Team !
Thank You !
Veteran’s United paved the way for our growing family to finally find and support our home!
Outstanding service and responsiveness.
The entire team was patient and great about keeping me informed about what is going on.
I really didn't appreciate the way Shawn and Jaclyn tried to handle me as if I was a welfare case. Never was there a good morning or how's everything going everything was through text message or email and when I called straight to voice message. I'm a veteran who served my country and the reason they have a job today I earned my home and hate how people take us for granted. Although Shawn was diligent in his work habits and lot of us veterans are not the same as we once were do to the fact war has a life altering effect. So that's how I feel.
Response from Veterans United
Hi Torance,
I’m sorry you were left feeling this way. Buying a home is deeply personal, and you deserved to feel respected, heard, and treated like a person throughout the process. I can understand why relying heavily on texts and emails, along with calls going to voicemail, made the experience feel impersonal and frustrating.
I also appreciate you recognizing the diligence you saw in Shawn’s work, even while sharing where the experience fell short for you. We’re grateful you trusted Veterans United with your home loan, and I’m sorry our communication didn’t leave you feeling as valued as it should have.
I’d appreciate the opportunity to hear more about your experience. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
