Chase Tuck was constantly reaching out to keep me informed. He answered all my questions. The entire team was amazing.
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
We have already recommended to several veterans thinking about buying or refinancing. We have had several great experiences with Veterans United and will continue to use for future needs. Thanks so much!
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Could not of been any better. Painless was truly the best communication and service I’ve ever had.
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
I absolutely cannot express how much my team at Veterans United means to me. I was a first time homebuyer and the process went incredibly smooth and fast. I have nothing but great things to say about them. They played a huge role in making my dreams happen and I am forever grateful. Thank you Devin, Donna, Callie, and Jonathan. Love you guys!!!
I want to express my gratitude to Torri for her invaluable assistance throughout the process. She was consistently available and promptly responded to my inquiries. Her proactive approach ensured that I was well-informed and that we worked collaboratively to expedite the closing process. Thank you, Torri.
It was a pleasure working with Rob. Everyone on the team was very helpful and responsive. Thanks you all.
My experience was 10/10, would recommend! The whole team went above and beyond to make my first home buying experience a great one.
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I can't even begin to explain how awesome our team was! From Montgomery as our loan officer, to Erin as our underwriter. They walked us through the entire process and where incredibly diligent. We have experience purchasing a home with a different lender prior, and it was nowhere near as amazing and simple as VU made it. 100/10 recommend.
Sara and Danielle have become huge names in our NEW home. Unforgettable and personal in the best way possible. The endless phone calls, updates, requests, questions, etc and they were there with us every step of the way. Never made us feel like we were burdens or undeserving of a home. They really were our voices in getting this approval and I couldn’t have asked for a better team.
Outstanding all the way through the process of helping me with my purchase of my home.
Great to work with
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
Great team - very professional
Predatory pricing practices and extremely poor communication throughout the loan process.I made it clear to my loan officer multiple times that I did not want points and that any remaining lender credit should instead be applied toward reducing a car loan obligation. Despite those instructions, the credit was used for a rate buy-down against my wishes. This was addressed so late in the process that it was presented as though there was no realistic opportunity to correct it before closing.Another major issue was our rate lock expiration, which resulted from an unavoidable probate delay after one of the sellers unexpectedly passed away. This circumstance was entirely outside of our control, yet Veterans United refused to reasonably accommodate or waive the rate lock extension despite the extenuating circumstances.Communication throughout the transaction was consistently frustrating. I repeatedly had to follow up for updates, ask for explanations when issues arose, and push for clarity regarding my own loan file. Instead of being proactively guided through the process, I often felt left in the dark until I persistently checked in myself.Much of this frustration could have been avoided with proper communication, transparency, and timely explanations. Instead, we lost thousands of dollars at closing and were forced to advocate for ourselves at nearly every stage of the transaction.This was my second loan with Veterans United, and after this experience, I would not use them again. Unfortunately, I would strongly encourage other veterans and military families to carefully consider alternative lenders.
Everyone at Veterans United were great,Shane,Spencer,Andrew, Nick, Tech support! They know what their doing and do it well! I closed on a house in about one month,excellent! Thank you all!
