I would highly recommend Veteran's United anyone. They put together an excellent team of experts who guided us through the process from find the home that is the perfect fit for us through all the steps leading to an easy closing experience.We thought purchasing a home would be a daunting experience but our Veteran's United team made the process easy to understand and follow. They kept us informed every step of the way. They held our hands all the way through to the closing and beyond.Our team of experts: Austin Bennett, Jason Burris, D.K. Wilson, and Sidney Digbie (OUR Buyer's Agent) were a superbe group who never left us hanging. Their timely communication with us created a pleasant journey from renters to homeowners.We could not have asked for a better experience.Thank you Veteran's United. "We got the keys, keys, keys...!"
Stacy was my main loan officer last time and this time. She really listens to what I am trying to accomplish. She stays on top it for the rates and the closing costs. The whole team did grea.
The entire staff is amazing my entire process was seemless and stress free
Everyone worked together to get our dream home for us, if your looking for a quick process of buying a home consider Veterans United.
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The whole team was incredibly professional and helpful.
Overall outstanding quality from star to finish hands down easy communication and the paperwork was done quality.
Very transparent and communicative. Thanks Hannah!!
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
Excellent customer service.
The entire team was absolutely perfect in every aspect. From keeping it professional to also personal, these guys made it as close to stress free as I think buying a home can be. Will definitely always recommend them!
The process was so smooth and everyone on my team worked really hard to make my experience easy and to save me money. I appreciate their guidance and their efforts. They all were available and communicating throughout all hours of the day to get me on track for closing even though i had difficult working hours.
It makes the process of buying a home so much easier. The team works together to keep you on track and informed of where you are in the process and what is next.
Veteran’s United paved the way for our growing family to finally find and support our home!
Overall I’m very appreciative with the home buying process with Eli and his team. 10/10 would recommend. You guys made it easy. I appreciate you guys.
Honestly, be prepared for an extreme lack of communication.
Especially if you are a first time home buy.Veteran United absolutely dropped the ball and pulled the wool over our eyes during the home buying process. Kept saying "You're getting cash back" which was a total ruse. They will also constantly defect on "you checked a box" which doesn't explain anything at all or actually talk about what you are looking at. So expect to go over that closing cause they aren't going to call you or email in regards to closing documents and etc. They will also send you all the documents the day before closing like they did me. I can assure this is case many other veteran.At the very end on closing day, we were blinded side with Taxes that were escrowed from seller. They were used at to help cover closing cost.That money we were getting back was taxes owed at end of the year and I now have to make up the difference. Veteran United made that decision for me versus giving me the option of differing tax to cover and paying closing cost or doing that option they decided.None of this was explained until we closed.I would heavily weigh your options with other vendor as Veterans United really didn't care that what was a special day was totally ruined by lack of communication leading to closing.
Response from Veterans United
Hi Nicholas,
Thank you for taking the time to share what happened. I’m sorry that what should have been an exciting closing day instead left you feeling blindsided and frustrated. As a first-time homebuyer, you should feel like you understand what’s happening with your loan and have someone available to walk through questions with you along the way.
I can understand your frustration with receiving documents so close to closing and feeling like the final numbers weren’t clearly explained beforehand. Regardless of how complicated the details can get, our goal is to make sure you feel informed about your options and comfortable with what you’re signing.
I appreciate you being candid about where the experience fell short. If you’re open to talking through your concerns, our Client Advocate team would like the opportunity to review the experience with you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Take care,
Claire S., Client Relations Manager
