Sean, ShaNiece, and Drew, were absolutely outstanding throughout our home buying process. They were all very patient and considerate with staying in contact with me when it came to the process while I was at work. They understood what I was looking for and what I was trying to do, and even steered me in the right direction if I was going off track. There is not enough words to explain how great and personable this team was throughout this process. If I had the ability to buy them a beer, meal, or whatever, I would take that opportunity in a heartbeat. Thank you guys so very much for what you do.
We really enjoyed working with Kyle. He was professional and helpful throughout our home-buying process. He was very responsive to questions and was willing to work with us despite only having one line of active credit. We really appreciated the time and effort he put into helping us, as well as his willingness to answer our questions and address any concerns we had. Kyle was a bright spot throughout the process, and we would gladly work with him again.For the most part, things went very smoothly until we began experiencing some confusion and delays. It seemed there were communication issues between departments, and we became frustrated by the last-minute nature of several notifications. There were multiple occasions when we were not informed about missing documentation or other issues until they had become urgent, leaving us scrambling to resolve them.We were disappointed that our closing date had to be pushed back due to the appraisal not being completed on time, as well as delays in the sellers completing required repairs. While these issues were not entirely caused by Veterans United, I believe more proactive follow-up with the appraiser as the closing date approached could have helped prevent some of the delay. During one phone call, a team member told me that the appraisal delays were not Veterans United's fault and stated that Kyle "didn't know what he was talking about" because she had been with the company longer. Regardless of the circumstances, I found it unprofessional to hear one employee criticize another to a customer. It made communication even more confusing because I wasn't sure whose information I should rely on.I also think the process surrounding the Alive and Well Statement should be reviewed. I was not informed that this would be required until the day my husband arrived at WOCS and was no longer able to communicate with me, despite having informed multiple members of the team well in advance that he would become unavailable. Had we known earlier, he could have made arrangements to provide the statement before reporting. Instead, I had to contact the emergency point of contact for the course to have it arranged, which was particularly frustrating.We were also advised to open a new line of credit to help lower our interest rate because one of us did not have an active credit account. However, shortly before closing—after we had already opened the account—we were informed that if the resulting credit score did not meet a certain threshold, the loan would not be approved. Had we been made aware of that requirement from the beginning, we likely would have chosen not to open the new credit line.I was also confused when I was told we were clear to close before all of the required repairs had been completed. This created uncertainty about whether all of the loan requirements had actually been satisfied and reduced my confidence in the process.Despite these challenges, I am grateful that the team continued working to get us into our new home. I appreciate Kyle's professionalism and the effort everyone put forth to help us reach the finish line.
Phenomenal experience working with VU! Everyone I worked with was very clear, concise, and courteous. Shoutout to Alyssa A. And Kyle R. For getting us to the finish line on time and answering all of our questions. 10/10 would recommend.
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
The quality of service from all aspects was outstanding
Crystaline went above and beyond what i expected of a loan officer and made everything that would normally be stressful and time consuming seem like a walk in the park. My real estate agent has been in the business for a very long time and had nothing but good things to say about Crystaline and even said that Crystalline was the best loan officer she had ever worked with in all of her years doing this. I would recommend Veterans United to anyone buying a home and I recommend requesting for Crystalline specifically as your loan officer.
I got out of the Marine Corps and was just trying to reintegrate back into the civilian life. Veterans United showed a lot of support and help me get a home for me and my family.
Veterans United & the team that they had me work with which included Wade, Kathleen & Chance made the home buying process the easiest that I have ever experienced. Their knowledge, professionalism & friendliness kept me at ease the entire time. They were always available for me & answered any questions that I had. I would recommend VU to any Veteran that is interested in buying a home in the future.i have actually already recommended them to a couple of Vets that I have talked to the past few days!
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Lots and long
Great team!!!! Made everything easy and stress free. Will always remember how they treated me right!
The entire team was quick to respond to my questions and concerns, and made our home purchase an extremely smooth experience.
Veteran’s United paved the way for our growing family to finally find and support our home!
I definitely recommend veteran United 100%. They made me feel so welcome like they cared for me to get my dream home and they made it happen with all their patience Khris KCARMICHAEL., Blair RAEL, sissy DEANE, Matt HADDOX and Julie JENTSEN they helped me a whole lot. They were very nice. Treat me with respect and smiling. All the time answered all my questions I had they just made me feel very special at the beginning to the end I give them 100% I think from my bottom of my heart they’re my angels very sweet professional, intelligent people thank you very much. God bless each one of y’all.
Colin and the team were seriously amazing. He was extremely patient in answering all our questions and gave very clear information regarding the loan and process. His effort and communication was one of the reasons we went with veterans united.
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They assisted in every aspect of
I asked to do things with pen and paper, because I am not adept with the internet or a computer. They insisted on using internet. That was very frustrating for me. However, Ashley was quite helpful when I hit a snag.
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
The whole team was more then awesome and got me the best deal ever!! Couldn’t recommend them more.
