My experience was deeply troubling, especially because it occurred during a significant, emotionally important decision to purchase a home intended to benefit my family and grandchildren. A professionally conducted closing process should foster informed decision-making, transparency, and respect, not create feelings of intimidation or coercion.
The overall experience was unique, to say the least. While I ultimately selected "Yes" when asked whether I would recommend the organization, I believe it is important to document a serious concern regarding my closing experience.
Specifically, a staff member identified as Amy, who was responsible for coordinating the notary process, conducted herself in a manner that I found unnecessarily aggressive, confrontational, and intimidating. Her demeanor was so troubling that it nearly jeopardized the successful completion of the transaction. Throughout the process, I perceived her communications and conduct as excessively forceful and, at times, threatening in nature. Her behavior also appeared to create discomfort for the notary who was present and attempting to perform his professional responsibilities. He ultimately threatened not to participate in the closing process.As an older adult making a significant, lifelong financial and personal commitment on behalf of my family and future generations, I found this experience particularly distressing. The purchase of a home is among the most consequential decisions an individual can make, and such decisions should be made in an environment that supports thoughtful consideration rather than one that creates feelings of pressure or intimidation. Regrettably, Amy's conduct left me feeling coerced and pressured during a process that should have been handled with professionalism, patience, and respect.
At present, I am in the process of moving into the home and intend to retain ownership of the property. However, once I have completed my relocation and become established in the residence, I plan to file a formal complaint regarding the circumstances surrounding the closing process. I believe the matter warrants review to ensure future clients are treated with the dignity and professionalism they deserve in any property transaction, as this type of activity is against the law toward those who are elderly.
Should any representative of the organization wish to discuss these concerns further, I welcome the opportunity to provide additional details to correct the situation. Please contact me at your convenience.Sincerely,
Gloria M. Allen-Mercer
My loan team was the best and always answered my questions and replied back very quickly to anything I needed. Would definitely use them again!
The folks at Veterans United from the start to the finish were there working with me to find my home . Recommending a Realtor and keeping me apprised of each step . I was amazed at closing in 30 days was even possible. I would recommend them 100%.
The entire team was knowledgeable and in the loop.
I cannot say enough incredible things about Jake, Mark, and the entire Veterans United team. From beginning to end, they provided an absolutely exceptional experience, and I genuinely could not have asked for a better team to guide me through purchasing my home.Buying a home is one of the biggest financial decisions a person can make, and navigating the VA loan process comes with its own unique challenges. Throughout it all, Jake and Mark demonstrated an outstanding level of professionalism, dedication, knowledge, and commitment to their clients.What truly sets this team apart is that they don’t just process loans — they genuinely care about the people behind them. They understand how much homeownership means to a veteran and treat that milestone with the importance and respect it deserves.Even when unexpected challenges arose throughout the purchasing process, I never lost confidence in the team handling my loan. Their dedication, attention to detail, and determination to get everything across the finish line made an enormous difference.Jake and Mark deserve recognition not only for the work they do, but for the standard of excellence they represent. Their entire team should be incredibly proud of the service they provide to veterans and their families.As a veteran, I have high expectations when it comes to professionalism, accountability, and dedication. This team represents those qualities at the highest level.To Jake, Mark, and everyone behind the scenes who helped make this possible: Thank you. You helped turn a major life goal into reality, and that is something I will never forget.I would recommend Veterans United, and specifically Jake and Mark’s team, without hesitation to any veteran looking to purchase a home.Five stars simply aren’t enough. This is the kind of team every homebuyer deserves to have in their corner.
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Fantastic team of folks. Made the process fast and streamlined
Easy and stress free. Questions were quickly and clearly answered. The whole team was great.
The entire home buying process was excellent. It was so streamlined and friendly all throughout the journey. I would highly recommend the entire team
Casey and his team are the greatest always there to answer any questions and looking out for us all the way.
Very good people to work with,they are on top of things when working with vets.
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Really paid attention and helped me even when I was going through the rough parts
Clay, Kara, Maggie and the whole team were fantastic!! Less than 30 days to close, very helpful and knowledgeable!
All great service
The entire staff is amazing my entire process was seemless and stress free
