The team was great at communicating and working with my very crazy night shift schedule. There was always someone available to answer my questions.
The team I worked with were very helpful and attentive. They worked hard to make sure the right place was found.
Friendly, great personalities to work with. They were forgiving and patient with my forgetfulness. Kept in contact with me through the entire process. The app was easy to work with, to get things accomplished.
Brian and his team were incredibly helpful the whole way. Any questions I had were always answered honestly and very quickly. If we are ever in the situation to buy another home I will definitely be using veterans united again!
you guys are very thorough and provided a very comprehensive range of helpful options!
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I had a magnificent experience with Veterans United. Their communications were timely, complete and clear. The process was laid out for me from the start, and all my questions were answered. I received great service and rates, and feel like I was very well cared for!
For a process that is 100% electronic; Bobby and his team provided us great customer service every step of the way. Whether it was during office hours or after, if there was a question or concern, they were there!
Kyle and Megan worked as a team to make my homebuying experience so much easier than I expected. I'll definitely recommend them personally to veterans I know who are looking to buy a house.
Mr John Sullivans and his Veterans United team were just outstanding in helping me understand and navigate the home buying processes. maintaining good communications and updates. You can't go wrong with these guys that made home buying process more enjoyable, and less stressfulRegards, Joseph
Veterans United made buying a house simple!
I was so nervous as a first time home buyer going into this process but Dane, Madi, and the rest of the team were so pleasant to work with from start to finish. They answered all of my questions ASAP and helped calm a lot of my nerves as we went and ultimately made the home buying process as easy as it could be. I am so happy that we went with Veterans United. On top of that, getting insurance through our Veterans United rep saves us so much vs what we were paying in insurance previously so we were very happy about that.
The loan process was non intuitive. There were about 40 pre actions thrown at us without explanation of their purpose unless we reached out to ask for an explanation.Our title was not completed properly, which will result in a financial burden on us to fix. After putting so much money towards a down payment, it is straining on us to fix the mistake. Additionally, $13,000 was spent for closing costs just to receive an incorrect title. It's a mess.I will be counseling my Soldiers to find a loan elsewhere if they ask me.
Response from Veterans United
Hi Andrew,
I’m really sorry to hear how frustrating and overwhelming this experience has been. A loan process should feel clear and guided, not confusing or filled with unanswered questions, and I understand how difficult it must have been to navigate so many steps without proper context.
I also hear your concerns about the title issue and the financial strain it’s causing. That’s a serious situation, especially after the investment you’ve already made, and I’m sorry for the added stress this has created.
I’d truly like the opportunity to take a closer look at what happened, both with the communication throughout your loan and the title concerns, to better understand where things went wrong. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can review this together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
As a 68 year old Vet having never using my VA loan benefits before, I was a bit skeptical on what to expect...sure glad Bobby Moss answered the phone when I called in. He made the whole experience worry free & walked us through everything. Bobby & his assistant, Jennica, are true professionals & have the perfect personality & temperament to be working with our Veterans...CONGRATS to team Moss/Gomez!!!
Dorian was the absolutely best ever. He was always available and had the correct info we needed. He went way beyond his job and made the process that was very stressful so much better.
Love it
My lending team was amazing. They made the home buying process easy and the communication was great!
