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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

223,806

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
168,897
4
43,613
3
7,134
2
2,248
1
1,914

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5 out of 5 Stars
Would Recommend

Asked for a different RE agent because not a good fit and they responded promptly. Made everything simple. Wish actual move was this simple.

Loan Officer: Timothy Wuest

NMLS# 1009949

1.5 out of 5 Stars

I will not recommend Veterans United because I don’t appreciate being pulled around, lied too, or snarky emails from certain team members. I hope no one has to experience what I went through.

Loan Officer: Kyle Gardner

NMLS# 1203784

4.5 out of 5 Stars
Would Recommend

Loan Officer: Promise Jackson

NMLS# 1125746

4.5 out of 5 Stars
Would Recommend

Loan Officer: Michael Stalling

NMLS# 1105433

4.5 out of 5 Stars
Would Recommend

Loan Officer: Sam Carmack

NMLS# 1524886

5 out of 5 Stars
Would Recommend
Photo submission from Dudley W.

From offer to closing in less than 30 days! What more can I say? Thanks to the great Veterans United team and Katie Rose! It’s was a great experience. She kept us on track, was very attentive to our needs/questions, and processed everything very quickly. It was by far the best home loan experience I’ve had in my 62 years!

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Landrey

NMLS# 1575756

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Schmidt

NMLS# 1434950

5 out of 5 Stars
Would Recommend

The only inquiry that I would say about is the interest rate(s). As a new home buyer, I would of liked to know how many days I have to lower the interest rate before the final closure (i.e. settlement). If I knew that I had to notified the loan officer at least 3 days prior to the settlement, I would of called to lower the rate (from 2.500 to 2.225).

Loan Officer: Jason Bals

NMLS# 1599125

4 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Veterans United Home Loan is by far the best lending company I have ever work with. The staff members are professional, caring and they work hard to ensure your loan is process expeditiously. I highly recommend this company if you are looking for a home loan and want fast and friendly service. I personally recommend getting in touch with Wendy Pulliam and Samantha Lennox, they are the best! Thank you so much.
Annette & David Hurdle

Loan Officer: Wendy Pulliam

NMLS# 1200036

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4.5 out of 5 Stars
Would Recommend

Andy Harris was great to work with!

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

Veterans United has been a great first-time home buying experience for my family and I. They've made a process that (on the outside) appeared so scary, new, and challenging, so simple, easy, and comfortable to navigate through. We're grateful for VU's help and diligence through our case and if we ever need to purchase property again in the future, VU is our first stop every time. Thank you for looking out for veterans!

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Loan Officer: Darrick Brown

NMLS# 44323

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

My team of Haley Denny and JD Parks at Veterans United made us feel special throughout the whole purchasing process. No stones left unturned and no questions left unanswered. Absolutely impressed and thankful for the services rendered!

Loan Officer: Haley Denney

NMLS# 1501441

5 out of 5 Stars
Would Recommend
Photo submission from Derrick W.

We had the best home buying experience with Veterans United! Our Loan officer was so helpful throughout the entire process. Which kept everything smooth sailing. So thankful to the whole team, and everyones hard work at making our dream come true!

Loan Officer: Brad Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend

I have really enjoyed working with Veterans United because of the communication. I have always had any and all questions answered quickly and the entire process has been hassle free. Jerry Simons has been outstanding to work with he has answered any and all of my questions without hesitation. He replies through email, phone calls, text messages. He has never left me just hanging to help me. He has been polite, honest, and just been a delight to work with. He has even , on Friday, sent me an email asking if I had any questions before he leaves his work for the weekend. I have never worked with anyone who has been so person centered. He is an asset to your company. I have asked some silly questions and he has never made me feel stupid for asking. The entire team has been wonderful and professional to deal with. The entire process started around September 9, 2020 and we closed our loan yesterday October 26, 2020. That is unheard of.

Loan Officer: Jerry Simons

NMLS# 1378656

5 out of 5 Stars
Would Recommend

Loan Officer: Douglas Lippmann

NMLS# 310771

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Experience first-hand why 168,897 homeowners give us a perfect score!

Check My Eligibility →
5 out of 5 Stars
Would Recommend

Great customer service representation from start to finish. We were always informed and updated on our home buying process. Luke and Amy are 5 stars rated from me! Highly recommend.

Loan Officer: Darrick Brown

NMLS# 44323

5 out of 5 Stars
Would Recommend

This is my first home purchase, and as many may relate it is very scary to get into a loan even if you've had a good standing credit as I did. Veterans United was absolutely helpful in the entire process from getting pre-approved to closing in a house. Their platform online is very easy to navigate and I've read reviews explaining that they were slow in getting stuff done, but I think that's going to depend on how fast you are in getting what they need to get you started, some people just want to turn in stuff at the last minute and expect for them to make magic and get processes done in the same day they receive what they need. Overall, I would recommend Veterans United, and my team, Leanna Moss, Bailey Gainz, and Kim Ahrens were absolutely amazing and would respond to any of my questions promptly. Thank you Veterans United! I am a happy customer and would definitely use your services again if possible! :)

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

One of the best automated refi process that I have gone thru.

Loan Officer: Alberto Barba

NMLS# 47902

4.5 out of 5 Stars
Would Recommend

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend
Photo submission from Whitney G.

I was able to get the lowest available interest rate with them. More than that, they have a team of incredibly nice, knowledgeable, and helpful people. This was my second time using them and if I buy again, I will use them again and again!

Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend

Loan Officer: Patrick Richardson

NMLS# 1154233

5 out of 5 Stars
Would Recommend

Loan Officer: Caleb Batson

NMLS# 1435015

5 out of 5 Stars
Would Recommend

Loan Officer: Keith Shaffer

NMLS# 1683800

5 out of 5 Stars
Would Recommend

Loan Officer: Logan Kadolph

NMLS# 1726575

5 out of 5 Stars
Would Recommend

Overrall my experience was great. It was a very stressless experience. Thank you for all the help

Loan Officer: Ali Schellenberg

NMLS# 759461

More Reviews

See all 223,806 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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