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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

129,131

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
111,077
4
14,253
3
2,112
2
961
1
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Showing all 5,226 reviews from Virginia

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5 out of 5 Stars
Would Recommend

Zachary is an outstanding asset to Veterans United (VU). He answered my incessant questions professionally, and with aplomb. I felt like I was a member of a home buying team. I always felt (and still do) he had my back! I recommend that he be rewarded in some way for his exceptional skill and customer service. I wouldn't hesitate to recommend VU to any of my friends who are seeking a home loan. Thank you so very much for allowing us to have the chance of working toward completely owning this house. Very Respectfully, -Duke & Dorothy West

Loan Officer: Zachary Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

As a first time home owner, it was a great experience. Thanks to Mr. Craig Anderson, and Mrs. Elaina O'neal for assisting me throughout the process.

Loan Officer: Craig Anderson

NMLS# 1464195

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

Loan Officer: Promise Jackson

NMLS# 1125746

4.5 out of 5 Stars
Would Recommend

Loan Officer: Matt Eichenberger

NMLS# 369949

5 out of 5 Stars
Would Recommend
Photo submission from Everett M.

I can't say enough great things about my experience with Veterans United. From beginning to end, the communicate and professionalism were awesome. Thank you to my entire Veterans United team. Job well done!

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

Loan Officer: Lee Sattler

NMLS# 834004

5 out of 5 Stars
Would Recommend

Loan Officer: James Walrod

NMLS# 260324

4 out of 5 Stars
Would Recommend

As I study operations research processes, I am especially concerned with man-hour use that is cost effective. My personnel situation involved economic 'sprawl' over 20 years and this took some serious man-hours by both the Veterans United team and myself. Virtually all aspects of the process involved multiple documentation entries that were time consuming. There were no process delays by anyone through lack of attention or a casual attitude, which was very gratifying even if the process took longer than originally expected. Nicely done, with a very good savings built into it.

Loan Officer: Christopher Robinson

NMLS# 1374325

5 out of 5 Stars
Would Recommend

Loan Officer: Debbie Rau

NMLS# 308629

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

We couldn't have had a better loan experience. Wendy made us feel as if we were her most important clients and answered every question. This was our first new home purchase, but he had a great team at VU taking care of us every step of the way. Thanks again.

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

Loan Officer: Wendy Pulliam

NMLS# 1200036

3.5 out of 5 Stars
Would Recommend

Overall the experience was good. It can be both an exciting and stressful experience being a first time homebuyer. It is helpful to have an organization that specializes in assisting veterans with the home buying process.

Loan Officer: Rachel Bruce

NMLS# 951471

4 out of 5 Stars
Would Recommend

Branch Manager: Aaron Giarrana

NMLS# 266225

4 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend
Photo submission from Isaac P.

I have never experience anything like what I experienced working with Veterans United. The professionalism was above all level of customer service. Total go-getter! Didn't leave any stone unturned. I would recommend them to all my military friends and families. God has truly blessed this staff. Thank you all. We love our home!

Loan Officer: Durell Cope

NMLS# 1085911

2.5 out of 5 Stars

Branch Manager: Aaron Giarrana

NMLS# 266225

5 out of 5 Stars
Would Recommend

Kody and Ryan were the greatest.They were soo patient with me and sooo helpful through the whole process.

Loan Officer: Kody Gilbow

NMLS# 192566

4 out of 5 Stars
Would Recommend

Justis Kemp was the best to work with. She really kept us encouraged in the long process of buying a home. I believe that with the veterans team was the reason we viewed a home and was able to close on that home in one month.

Loan Officer: Anna Denietolis

NMLS# 1076832

4.5 out of 5 Stars
Would Recommend

Loan Officer: James Walrod

NMLS# 260324

4.5 out of 5 Stars
Would Recommend

Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

4.5 out of 5 Stars
Would Recommend

Very difficult process made easy.

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Veterans United made everything as easy as it can possibly be. Their online system is fully functional even on phones and easy to use. Though they discourage submission of documents through email, they will accept them. Whatever way works for you, email, upload, mail, or drop off, E-signing available on most things, text, call, or come in for help. They let you do things your way. No scams (yes, I am a contract reader.) and I didn't even have to physically be there for closing! I am a first time homeowner, and they were there to help me every step of the way including the celebration at the end. (They sent us a little housewarming gift, but I won't spoil what it was!)

Loan Officer: Brandon Blalock

NMLS# 260845

5 out of 5 Stars
Would Recommend

Veterans United was by my side since the second I inquired about a mortgage loan. My team of mortgage specialists could not have more helpful. The most painless and stress free loan I have ever received, coupled with on time closing and constant communication, I would rate this purchase experience a SOLID 10/10!!!

Loan Officer: Ashley Cook

NMLS# 1106948

4.5 out of 5 Stars
Would Recommend

Make sure to ask question about the entire process and the possibilities as to where things may take longer like the underwriting, Dont be affraid to call them. They are there to help you.

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend
Photo submission from Angelica B.

Veterans United is very professional, very attentive, and they are available to answer any questions you may have. They are fast, and extremely efficient. I would recommend Veterans United to anyone and everyone I come in contact with.

Loan Officer: Josh Schultz

NMLS# 896562

4.5 out of 5 Stars
Would Recommend

Stephanie and Dave were great to work with. Stayed in constant contact and kept me up-to-date on current status of the loan process. Provided expert guidance and responded expeditiously to all inquiries..

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

I've used Veterans United 3 times now. Mark D. Has been a great asset for my family during each of the 3 processes. This most recent purchase took us a year to finalize because we were not in a hurry to buy a property. Mark was patient with us and when we settled on a property we breezed through closing in under 30 days. Mark and Adam A. Both made sure we stayed Informed during the process. They have also streamlined many of the processes along the way by going digital. This was by far the fastest closing we've done, even down to the 20 minutes in the settlement office. I would commend these guys for their hard work and I have a feeling I will be back.

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

Veterans United made the homebuying process easy. I was always communicated with and was ensured along the way. Seth was a great Specialist and work really hard for us. I recommend Veterans United to all that are in need of some homebuying assistance.

Loan Officer: Seth Thompson

NMLS# 1206491

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See all 129,131 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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