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Veterans United Reviews

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
22,290 reviews
562 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 22,290 reviews from Virginia

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5 out of 5 Stars

Very proactive and accurate on their details. Wouldn’t go through anyone else for a home buying experience.

headshot image of Mike Rosa

Loan Officer: Mike Rosa

NMLS# 2643006

5 out of 5 Stars
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
headshot image of Tracy Ball

Loan Officer: Tracy Ball

NMLS# 1989112

5 out of 5 Stars
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
headshot image of Jerry Simons

Loan Officer: Jerry Simons

NMLS# 1378656

5 out of 5 Stars
Photo submission from Ronald B.

The whole process was very smooth. Really enjoyed working directly with Alex. The whole team was great.

headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars

Dustin and Kara were outstanding throughout our homebuying experience with Veterans United. Buying a home comes with plenty of questions and stressful moments, but their professionalism, patience, and dedication made a real difference for our family.Dustin took the time to explain our loan options, answer my many questions, and help me understand what to expect. Kara provided excellent support throughout the process and helped keep everything moving forward. Together, they made us feel supported and treated us like people, not just another loan application.As a Marine, I truly appreciate a team that communicates clearly, follows through, and cares about the people they serve. Dustin and Kara delivered exactly that. I’m grateful for everything they did to help our family reach this milestone, and I would absolutely recommend them and Veterans United to fellow Veterans, friends, and family. Thank you both for an outstanding experience!

headshot image of Dustin Floyd

Loan Officer: Dustin Floyd

NMLS# 2792198

5 out of 5 Stars

Veterans united and there team walk me thru the hold process once I got pre-approved answer any questions i had and explained everything I needed to know and some great team

headshot image of Craig Anderson

Loan Officer Team Lead: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
headshot image of John Kiely

Loan Officer: John Kiely

NMLS# 2709243

5 out of 5 Stars

Melissa Kunkel was fantastic in all aspects from start to finish. She was very open to questions and if she didn’t know something, she’d get back to me when she’d figured it out. She even helped answer some questions and concerns while she was sick, so she was a real trooper! If I find myself back in the housing market, I’d want to work with her again for sure.

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

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5 out of 5 Stars
headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars
headshot image of Jamie MacInnes

Loan Officer: Jamie MacInnes

NMLS# 2373405

5 out of 5 Stars

I have worked with Ali 2 different times now in buying a home, and she truly goes above and beyond! She's professional, helpful, easy to talk to, and extremely knowledgeable. I'd absolutely work with her again, and recommend her to my family members and friends!

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

4.5 out of 5 Stars
headshot image of Kelsey Allen

Loan Officer: Kelsey Allen

NMLS# 1947880

5 out of 5 Stars
headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Photo submission from Timothy D.

The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!

headshot image of Stacy Barton

Loan Officer: Stacy Barton

NMLS# 2407580

5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
headshot image of David Geier

Loan Officer: David Geier

NMLS# 2083148

5 out of 5 Stars

It was great

headshot image of Nina Paddock

Loan Officer: Nina Paddock

NMLS# 2167201

5 out of 5 Stars

Austin, Tayla, and the entire Veterans United team were amazing throughout my homebuying process! They kept me informed, answered my questions, and made everything feel easy from start to finish. Their professionalism, communication, and support helped take so much stress off my shoulders. We closed in just 22 days, and I couldn’t be happier. Highly recommend this team!

headshot image of Austin Butler

Loan Officer : Austin Butler

NMLS# 2703745

5 out of 5 Stars
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars

Our loan officer Melissa Kunkel and the rest of her team went above and beyond throughout our entire home-buying process. Since we’re a military family and couldn’t be there in person to ask questions and such, having a team that was so quick to respond and explain things made the biggest difference when it came to the buying process. We are an active duty military family and have bought in two other states and her and her teams help was hands down the best overall experience we’ve had when it came to buying a home. They were always willing to answer our questions and offer whatever guidance they could, which helped us feel informed and supported from a distance.We’re incredibly grateful for Melissa’s patience, responsiveness, and care. Her and her team made a complicated process feel much less stressful and overwhelming, and we would absolutely recommend her to anyone looking for a knowledgeable, supportive loan team.

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

2.5 out of 5 Stars
headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars

Ryan Huaser= Best in the GAME

headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Photo submission from Gaberial H.

Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars

Jake took the stress out of the stressful home buying experience. Always kept me informed of any changes, signings that were needed and basically everything else that was part of the process. If I could give him a score higher the 10 I definitely would. Recommending a thousand times over!

headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

4.5 out of 5 Stars

I am very grateful for the team that I had assisting me through my homeownership journey. Sheldon & Dustin made the process smooth & were very reliable. The communication between the entire team was amazing & I was kept in the loop every step of the way. I purchased my home while deployed during combat & they still made me feel at ease & educated/assured me throughout the entire ordeal. I used an online notary to appoint my power of attorney due to the lack of mailing capabilities at my location. My only reason for not making this a 10 out of 10 was due to my interest rate increase once I received my final closing disclosure. I was under the impression that my quoted rate was locked when it, in fact, was not. Either way, Sheldon reassured me that you "marry the home & date the rate" & that I can access the VA IRRRL in the future. I got preapproved early to gauge what I would be approved for & I was able to increase my preapproval amount after I paid some debt off. All in all, I am very pleased with being able to purchase my first home through Veterans United & I hope to work with Sheldon again in the future!

headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars

No comments at this time

headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars
headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

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