We're very pleased with Sarah and her team very professional. Delt with her before when we first bought our home. Both experiences were great. Just loved working with them. 🙂🙂
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Everything went smooth, I was updated every step of the way. Couldn't be any better!
Had a great experience with Ryan and his team!
Nina and her team were friendly and responsive throughout the entire process. It could not have gone more smoothly.
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Everything went extremely smooth and easy on the purchase of our retirement home.
Ryan is great and has helped me with my initial purchase of the home and refinance.
We feel we did not get good response from the loan officer. We would have to call and leave multiple emails or messages to grt a response and it was frustrating at times. The only reason we even kept with your organization is because of Hope. She responded to us and got what we needed.
Response from Veterans United
Hi Gabriel,
Thank you for sharing your feedback. I'm sorry to hear you had difficulty getting the communication and responsiveness you expected during your loan process. I understand how frustrating it can be to make multiple calls or send multiple messages before receiving a response.
I also appreciate you recognizing Hope's efforts. I'm glad she was able to provide the support and communication you needed, and I'll be sure to share your kind words with her.
If you'd like to discuss your experience further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Easy to work with and very competitive offers
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Josh and team were fantastic. Great to talk to but even better because I rarely had to!I had the unique experience of closing on 2 different properties through 2 different lenders on the same day and the experiences couldn't be more different. VUs lender closing package was 70 pgs with no errors or extras vs the other lenders with 113 pages and lots of errors. VU seems to understand how to do assumptions on VA loans very well and had no issues. Closed in ~20 days. Thanks for a great experience.
