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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
21,225 reviews
902 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 21,225 reviews from Virginia

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5 out of 5 Stars

Melissa team was very caring and informative during this process and really had my best intrest at hand

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

4 out of 5 Stars
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

4.5 out of 5 Stars
headshot image of Austin Kammerich

Loan Officer: Austin Kammerich

NMLS# 1464578

5 out of 5 Stars
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars
headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

5 out of 5 Stars
Photo submission from Gaberial H.

Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars

Great loan officer worked with me through the whole process I couldn’t ask for a better team.

headshot image of Jamie MacInnes

Loan Officer: Jamie MacInnes

NMLS# 2373405

5 out of 5 Stars
headshot image of Kayla Stiers

Loan Officer: Kayla Stiers

NMLS# 1548073

5 out of 5 Stars
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

4 out of 5 Stars

Only two issues. One, the closing costs were estimated at 10-15k initially but were closer to 20k. Second, my wife’s name was not on the deed at closing. Others than that, everything was great.

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

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5 out of 5 Stars

We had a great experience working with Veterans United Home Loans. Our journey started back in November 2025 when our first contract with a seller fell through. It was definitely frustrating, but their team stayed with us, kept us motivated, and helped us keep pushing forward.Thanks to them, we were able to secure our home in Virginia Beach on March 29, 2026 and we couldn’t be happier.Billy and his team were awesome throughout the whole process. They were always on top of things, easy to reach, and made everything feel a lot less stressful. And Spencer, honestly, some of the best customer service we’ve ever had. Super helpful, responsive, and just great to work with.Overall, they made a stressful process feel smooth and manageable. We really appreciated how they treated us and would definitely recommend them to anyone, especially fellow veterans looking to buy a home.

headshot image of Billy Chard

Senior Loan Officer: Billy Chard

NMLS# 1496817

4.5 out of 5 Stars
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
headshot image of Austin Butler

Loan Officer : Austin Butler

NMLS# 2703745

5 out of 5 Stars
headshot image of Billy Chard

Senior Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
headshot image of Sarah Sauro

Loan Officer: Sarah Sauro

NMLS# 715700

5 out of 5 Stars
Photo submission from Rhianna H.

I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.

headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
headshot image of Kevin Warren

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars

I’m a first time home buyer and I was terrified about the whole process but veterans united and there staff really made me feel comfortable and positive about this entire process!

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

Ready to see for yourself?

Experience first-hand why 364,816 homeowners give us a perfect score!

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5 out of 5 Stars

From start to finish Scott gave us not only the information we needed to make an informed purchasing decision, he also gave us the time and space to make those decisions to meet our families needs. He was always punctual, detailed, and informative. Our family cannot thank him enough for getting us to the finish line and into our new home.

headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

5 out of 5 Stars

The Veterans United team was incredible to work with from start to finish. They were extremely quick, efficient, and consistently communicative, which made the entire process feel smooth and well-coordinated. I was impressed by how many team members were involved behind the scenes, all working together seamlessly to keep everything moving forward.They honored my tight timeline without hesitation and worked hard to secure me the best possible rates, which I truly appreciated. At every step, I felt supported and informed, never left guessing about what came next.What stood out the most was how personalized the experience felt. The thoughtful housewarming gift, complete with a heartfelt message and even something for my cats, was such a special touch and really showed how much they care about their clients beyond just the transaction. I highly recommend Wendy, Alex, Rachel, and Veterans United for all your home sale and purchase needs.

headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

5 out of 5 Stars
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars

The whole team was both friendly and professional. All questions were answered in a timely manner. Love them all.

headshot image of Steve Harvel

Loan Officer: Steve Harvel

NMLS# 1842474

5 out of 5 Stars
headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Photo submission from Reginald F.

We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars

My experience was great, I enjoyed my whole team, I already tell everyone about them. Thank you so much

headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars

Everybody on the team helped my wife and I every step of the way on our house buying journey and we can’t thank them enough!!!!!

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

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