I can't say enough about Chris and his team for streamlining the whole refinance process. Cooper, Walter (and congrats again to Walter and his wife for their newborn during the process) Amber, and Mason. Everyone on the team was on top of everything, answered any questions SO timely, explaining in detail, it just made the entre experience almost effortless. My original home mortgage was with Veterans, and it not only made sense to consider a refinance with them but was my only option knowing the professionalism and dedication the teams have. Many thanks again Chris, and your entire team, you are all definitely amazing professionals!
Salute
US Army Major Retired
Richard Christensen
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
I will recommend to all of my veteran friends
Working with Veterans United was unique in that everything was digital except closing which was done in person. Navigating the digital world was quite challenging for me. But in the end all worked out . I really appreciate the team's effort.
The entire team was great! Punctual, on time, professional, and competent! As a Command Sergeant Major, I have a standard for how people should be treated and how people should be taken care of “ when there’s a follower/leader relationship. Mark and his team were excellent leaders through this entire process! They were not my first choice, but after being ignored and treated less then I expect to be treated by Navy Federal CU, Mark and his team picked up and carried us to the engine quickly, efficiently, and with outstanding dialogue, explanation, and communication. Jaclyn is one of several names to mention on Mark’s team. They were all great, and I’ve already referred them twice and I’ve only been closed on my retirement home for 30 hours. Would give these guys over 10 if I could. Answered calls and emails/ text after duty hours and on the weekends because they wanted to show how much they care. Not alot of people do that in their line of business and they deserve the recognition.
I won't work with anyone else.
It was amazing. The app made everything very simple. I only had one issue when doing repairs on the house the inspectors instructions were not super clear so had to do somethings twice.
They made the home buying process so incredibly easy. Each person we had to work with along the way was just as great as the last. I love how they worked as one cohesive unit to make sure we had everything we needed.
All members of my loan team were very knowledgeable, prompt and professional. Adam Canote and Amanda Leger stand out the most. Both gave me confidence that a on-line only mortgage was a very realistic option. I feel like that many times they were going above the normal standard.
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Matt and Amy were terrific.
First home purchase!!!
Professional, committed to my family and always available.
