The team was fantastic! Extremely helpful throughout the whole process that it made us smooth. I recommend using Veterans United for anyone who has or had military service.
I want to emphasize that Garet was very responsive. However, the underwriting department and coordination left something to be desired. We were repeatedly asked for things we had already submitted and had to FIGHT for the house to have the correct city listed. The house DOES have a shared zip code, but being the people who live her, we KNOW the correct village/city. My wife has experience in business and mail beiing returned if the correct city is not listed. Yet we had to fight that.
Everyone was soooo helpful. Always got answers to our questions. So much extra help that was expected. Felt like rock star treatment.
Dear Whitney,I wanted to take a moment to express my sincere appreciation for your outstanding team. Your professionalism, kindness, and genuine willingness to help truly stood out and made my experience both pleasant and memorable.It’s rare to encounter a team that approaches every situation with such patience, efficiency, and care. You and your colleagues not only resolved my concerns but also ensured I felt valued as a Veteran — something that means a great deal. That level of dedication deserves recognition.Please extend my gratitude to everyone involved. I’ll gladly recommend your company to friends and family, as you’ve demonstrated what exceptional customer care truly looks like.Once again, thank you for your excellent service. Keep up the great work — it truly makes a difference!With appreciation,
Sicinio Sabat & Debra Del Pozo
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
I am confident in my loan, but thought it would be structured differently to lower my mortgage. Instead everything else upfront was covered, even giving me money back. Reading so much about rate-buy down from seller credits, underwriting seemed uninterested in even answering direct questions as to why they chose to structure the loan the way they did after I asked about structuring it a different way that worked very well on my end. Either way, I’m happy to close!
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I could not imagine having a better team than my VU team. I would not go to anyone else for a VA loan.
Zach and the team were there to help whenever I needed it. The entire process was very easy.
I won't work with anyone else.
Easy to work with.
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This was out first time buying a home and everything went so smoothly and Maggie was so helpful answering all my questions right away.
Not only did Derek listen to all of our concerns he took the time to answer all our questions. We ran into some crazy uncommon issues and his team handeled it all and went above and beyond to make sure we didn't worry or stress out. They were so attentive and involved in everything. They were so prompt responding to everything. I will not work with another company!!! Veterans United is outstanding!
Dalton and the team at Veterans United did an outstanding job assisting me purchase my new house! Whenever I had questions Dalton would answer them quickly ensuring that I understood what he was telling me. With the documents that Veterans United needed being submitted electronically it made the closing process a breeze.
Justin and his team were extremely helpful.
First home purchase!!!
Everyone was super nice, helpful, and patient. We had a good experience and we are grateful for everyone and everything.
Mark and team have been awesome, from the original loan through the refinance. I know that My wife and I are being taken by a quality team, thank you.
Kendall and his team were great to work with. They were prompt with replies and answering questions. They worked diligently to meet a timeline that was tight but managed to pull it off.
