Took what seemed like forever, but came out fine.
They was patient with us and explained everything that we didn't understand.
Working with Brice Mueller through this process was great. It was great talking with him and achieving the results we wanted.
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
I can’t say enough good things about Veterans United. The service was efficient, friendly, and thorough from start to finish. Working with Veterans United was an excellent experience. Communication was clear, documents were easy to complete, and my loan closed exactly when promised.
Very kind and communicative. They took the time to know me and my realtor.
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Zach and Britney were amazing! Zach helped me throughout the whole process start to finish. He was able to explain the process of homebuying and was very knowledgeable on VA home loans.
Veterans home united was great! The underwriting process it long, but we appreciated all of our team helping us understand what to do and what everything meant to get to closing!
The entire experience was great. The only complaint I have is that during the e-signing, there were a couple of times I had to sign or explain the same thing multiple times. And there were a couple of times that I needed to get a hold of my lender to answer questions and they were either in meetings or lit for the day. All in all, everything has been amazing and great.
Jimmi and his team were awesome. So easy in a world of complicated processes
I won't work with anyone else.
Mason and his team were absolutely phenomenal to work with, the team makes refinancing a breeze.
Our experience was not what we had hoped for. Our loan officer was great though and did what he could to keep us in the loop and explain why it took so much longer than it should have. Disappointed in the process but glad its done.
Response from Veterans United
Hi Matthew,
Thank you for sharing this. I’m glad to hear your loan officer helped keep things moving and made sure you were in the loop, but I’m sorry the process as a whole didn’t feel smoother for you. When things take longer than expected, it can take away from what should be an exciting moment, and I hate that this left you feeling disappointed even though you’re relieved to have it behind you.
If you’d be open to it, I’d like to take a closer look at your experience so I can understand what caused the delays and make sure your concerns are fully heard. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and we’ll get back to you the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Na
It was an absolute pleasure working with Brice and Cole. Ill be recommending them in the future.
Great people and great work. I couldn't be happier in my new home. A big thank you to Katie, Justin and the team.
First home purchase!!!
Gave us a better rate than a competitor, offered significant lender credits and were able to move forward with the loan even though I was furloughed during the government shutdown.
Timing could have been quicker, but things went great
