I have nothing but the highest opinion of the entire team that helped me with this process from start to finish. They have been nothing but professional, informative, and timely in responses to questions I had.
Wonderful service - best loan team we’ve worked with!
The realtors given by Veterans United were both bad communicators: one left the state while I was buying a house and stopped communicating, and the other made schedules and appointments without my knowledge or consent. The final real estate agent, Mrs. Kim Winters was very helpful.My loan coordinator was very helpful, but I did not hear from them for weeks in the beginning until it was close to closing on a house.The most helpful person was Missy, the person that helped me with setting up my utilities, mail and Internet, because she got me connected to people when she checked in.It was a very stressful time buying and selling a house. And unfortunately, I did not feel taken care of, or felt like anything was made easy by working with Veterans United. I will not be moving with Veterans United again.
Response from Veterans United
Hey Keith,
Thank you for sharing your experience. Buying and selling a home at the same time can already feel overwhelming, and I’m sorry the process added more stress instead of making things easier for you. It’s especially disappointing to hear that communication and coordination with the real estate agents left you feeling unsupported during such an important transition.
I do appreciate you recognizing the team members who made a positive impact along the way. I’m glad Kim Winters, your loan coordinator, and Missy were able to provide support when you needed it most. Missy’s follow-up and willingness to help connect you with resources is exactly the kind of care we want every customer to experience consistently throughout the process.
At the same time, I understand why the lack of communication early on and the scheduling concerns with the agents would leave you frustrated and disappointed overall. Your feedback is important, and I’d appreciate the opportunity to learn more about your experience. If you’d like to speak further, you can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
When you imagine buying a home you imagine a lengthy and stressful confusing process. Not with Veterans United! We closed in under two months and the team was so informative and responsive. We had zero hiccups in our process and are very happy in our new home. A dream come true experience overall.
Amazing. 10 out of 10 for sure. Strongly recommend.
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The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.
Ryan and the entire Veteran's United team made this a smooth operation and was great!
It went perfect!
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Haley and Jack were a DREAM TEAM! While our process was stressful at times (because of other parties), Jack and Haley stayed on top of things. Additionally they communicated every step of the way and we closed the deal! If I could give 20 stars, I would!
Tony and Anthony are amazing,made our dream come true.
Chris you and Elli was so amazing and helps so much thank you both it was great to work with you
I had an amazing experience with Veterans United and woild highly recommended them to any veteran looking to buy a home
Veterans united was recommended to me from a friend. We were sitting next to each other at work and I mentioned that I was looking to buy a house soon and wasn’t sure where to start. My coworker said he was currently in the process, and said it was all smooth and super easy going through VU.So I figured I’ll give it a shot. I filled out the application online. Got a phone call 10 minutes later. After that, the entire process was super smooth from start to finish lots of phone calls to answer any questions I had text emails, etc..Now that we have closed on our house, we can look back and say wow I’m glad I went through VU. The entire process was amazing and we were very appreciative of Kenzie and the other team members!
Alberto and his team know what they're doing. Top-notch support. Great communication and very knowledgeable. I felt very at ease and confident throughout the whole process.
The veterans united team was wonderful to work with. They helped me with each step in the progress in getting the mortgage loan and getting me to closing in a great timely manner too! I can’t thank them enough for how great work they did for me.
Awesome job!!!
