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“Truly Remarkable Service”
Veterans United was honored to help U.S. Marine and paralympic athlete Omar Bermejo secure his new home. See more stories like Omar's at InsideVU→
98,025 Total Customer Reviews
97.7% Would Recommend VU to Friends and Family
4.7 out of 5 Average Satisfaction Rating
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Reviews Breakdown

5
83,570
4
11,380
3
1,737
2
767
1
571

Showing all 542 reviews from West Virginia

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5 out of 5 Stars
Would Recommend

Ryan is a wonderful agent to have worked with would highly recommend him to other Veterns we made a very good friend he help make our journey very pleasant and will be sending photos of our new home

Loan Officer: Jon Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Kundert

NMLS# 1000911

3 out of 5 Stars

they need to give you all the to do list up front instead of bit by bit

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Loan Officer: Jon Beahan

NMLS# 181325

2.5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

The best and fastest Loan Team I've ever experienced!

Loan Officer: Brandon Crites

NMLS# 873136

5 out of 5 Stars
Would Recommend

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

Excellent Customer Service!

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend

Loan Officer: Doug Brady

NMLS# 863095

5 out of 5 Stars
Would Recommend

The Home Loan team was with me every step of the way and never once hesitated when I would ask a question to help. I could not have hoped to work with a greater team than the one I had. I highly recommend them

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

This is the second time I have worked with Joe Newberry and his team and I would work with them again, they did everything possible to make is easier for me. Great job guys.

Loan Officer: Joe Newberry

NMLS# 920498

4.5 out of 5 Stars
Would Recommend

Some surprises: Tax return questions weren't answered until info was presented to underwriters. Your firm actually had all of the tax returns you requested 5 weeks prior to hearing from Jessica that they just found issues. It was resolved but not without trepidation. 2nd. Closing was scheduled for Wed 10am as understood by our realtor, Robbie Smith and sellers, Ryan and Jacquie Smith and my understanding. On the morning of the Wednesday closing I asked Robbie to call VU to confirm since we had not been informed of any change and Jessica said that it would have to be changed, since paperwork wasn't at attorney's office at that time and attorney was booked all of the remainder of the day and the following day also. Closing finally took place 2 days later on Friday.Neither of these issues are severe but they are frustrating and could have been prevented. As you recall Eric I have experienced substantial financial hardship in the past and have been working my way out and have come a long way to that end. Enough so that you and your company saw fit to lend me the funds to buy a home for no money down and at a very competitive interest rate. To that end I will be eternally grateful to you and Veterans United. Thank you so much.

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

I went to several Lenders prior to purchasing my home. I was very pleased with everyone I spoke or emailed during the whole process of my loan. Not only did I close on my home in a timely manner I also received a great interest rate. I would highly recommend Veterans United and would not consider another Lender. Jack H Stevens

Loan Officer: Jon Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

Loan Officer: Don Neely

NMLS# 228094

5 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Everything is explained clearly and emails keep you up-to-date and in the loop. I don't ever plan on going to another company besides Veterans United. We are repeat customers many times over.

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

We appreciate their patience, working with them, and the results. Some of the finest people we've ever done business with.

Loan Officer: Chris Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

Nick Staudenmeyer and Adam Gates made our first time buying a home so easy and smooth!

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

The WHOLE Team at VU was very helpful and always timely. Starting with the initial call to final closing. I would and will recommend VU to my friends and family.Thank you!!!

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

It was very easy to complete. The tram was very helpful.

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Loan Officer: Joe Newberry

NMLS# 920498

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Cook

NMLS# 1106948

4 out of 5 Stars
Would Recommend

Loan Officer: Jon Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

Veterans United and Tony was so helpful during this process! This was out first hike so we was guided well! Tony and his helper answers our phone calls very promptly also! I would highly recommend them!

Loan Officer: Tony Meis

NMLS# 1044957

4.5 out of 5 Stars
Would Recommend

Jon McCarty and team were outstanding in processing our loan. They were so helpful ,with this being our home purchase .

Loan Officer: Jon McCarty

NMLS# 35060

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Guys were awesome!! Quick responses, very smart about resolving any type of credit issue,told me excatly what to do! Friendly, never pushy, worked on a first name basis,which was wonderful. Joe and Mike were the best!

Loan Officer: Joe Newberry

NMLS# 920498

3.5 out of 5 Stars
Would Recommend

Loan Officer: Devin McCall

NMLS# 1161640

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Sadich

NMLS# 393144

5 out of 5 Stars
Would Recommend

An awesome group of people to work with.

Loan Officer: Kody Gilbow

NMLS# 192566

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See all 98,025 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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