When you imagine buying a home you imagine a lengthy and stressful confusing process. Not with Veterans United! We closed in under two months and the team was so informative and responsive. We had zero hiccups in our process and are very happy in our new home. A dream come true experience overall.
I was a little apprehensive about the entire house buying process before starting. Shortly after contacting VU I was relieved quite a bit. I couldn’t ask for a better team. They took care of everything!
Underwriter was still asking for documents the day before closing because they could not follow directions or read the notes on the loan. First loan team had to get fired because they went AWOL and would not respond to anything. Had to pester loan officer for a closing amount to make the transfer. Giving a closing amount 24hrs prior to closing is unacceptable as most banks can take 1-3 days to complete a wire transfer. Additionally, the loan officer was not responsive until the final hour when we were close to closing and they realized everything was teetering on the edge.I had none of these issues when using homestar on my last home. It added a ton of uncertainty and extra stress to the process. I will tell everyone i know getting a VA loan to run away from VU.
Response from Veterans United
Hey Bryan,
Thank you for taking the time to share your experience. I'm sorry to hear the loan process was so stressful and that communication and timing concerns left you feeling uncertain throughout such an important milestone.
I understand how frustrating it can be to receive requests late in the process, struggle to get timely updates, and feel unprepared for key closing details. We strive to provide a smoother experience than the one you've described, and I'm sorry we fell short of your expectations.
I appreciate you sharing this feedback. Experiences like yours help us better understand where we need to improve. If you'd like to discuss your concerns further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Haley did great! Answered lots of questions for me and always called to explain things in detail
Veterans United kept me informed every step of the way and got me into the home of my dreams! Thank you!
The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.
Maureen was really GREAT to work with. Her and Anthony worked hard and got me where I needed to be with my purchase. I can’t thank them enough for all their help and support.
This was our 2nd time using Veterans United and sincerely recommend them! Matt and Vince were outstanding! If you want transparency and honesty, Vince is your best choice! Everyone was super helpful and attentive. We will definitely be using them in any future home loans.
Aaron and his team were absolutely fantastic helping us navigate buying our home.
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Everything was great. The app takes all of the guesswork out of the necessary steps and paperwork.
Haley Denny and the team made the entire financial side of buying a house so easy! They were all incredibly communicative, helpful, and got us the best rate! Highly recommend Haley and Bri and VU! They made buying another house simple and fun!
I had an amazing experience with Veterans United and woild highly recommended them to any veteran looking to buy a home
Nick Kundert, Kayla Smith And Dustin Branson were all Very Patient, Professional, and Extremely Helpful with Assisting me with the requirements of the loan Qualification process. It shows very much that they really care about what they do and aldo have a genuine compassion for Helping veterans! I feel blessed to have been assigned such a Patient and Compassionate Team!! A Heartfelt Thank you!
Hannah, Marina, Travis, Steph and Emily were all great. Loved working with them. Will 100% recommend them for any veteran or active duty family!
