Shelby and her team were the best to work with! I couldn’t recommend them more. We closed well below 30 days because of the team! I couldn’t be happier with our decision to use VU. Thank you, Shelby and Courtney!!
Whole team keep checking in every step of the way. Explained everything and was straight to the point. They were great working through the many issues I had with the purchase of my home. At no point was I unsure of what was going on on the financial side.
Jon, Jason, Kyle and the entire team were incredibly helpful from start to finish. They made the process so straight forward and helped me throughout the journey from getting pre-approved for my home loan to supporting me to the closing day finish line!I got a very competitive interest rate that really helped me stay on budget, I cannot recommend Veterans United enough!
Some members of the team are amazing, however one member was horrible. Not realizing the appraisal had been canceled 3 times is pretty sad. Then also blaming everyone else for her lack of attention and clear communication was a no go.
Response from Veterans United
Hi Derek,
I’m glad to hear some members of our team were amazing to work with, but I’m sorry that wasn’t your experience across the board. Having an appraisal canceled multiple times is frustrating enough. Feeling like you weren’t getting clear communication about what was happening only adds to that frustration.
You deserved to feel informed and supported throughout the process, and I’m sorry we fell short of that here. I’d like to learn more about your experience and make sure your concerns are heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Extreemly well done. Haley was excellent! Always got back to us and calmed us..lol (She knows)
Enjoyed the home buying experience!
Team was great and very communicative. Always responded to my questions and kept the whole team in the loop
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Experience first-hand why 379,282 homeowners give us a perfect score!
When you imagine buying a home you imagine a lengthy and stressful confusing process. Not with Veterans United! We closed in under two months and the team was so informative and responsive. We had zero hiccups in our process and are very happy in our new home. A dream come true experience overall.
The team was fantastic with the whole process
Veterans united as a whole is a wonderful device for Veterans to use. I would recommend doing research on the associate given to a client or letting the client choose whom they want.
Response from Veterans United
Hi George,
Thank you for sharing your feedback and for your recommendation of Veterans United Home Loans. I'm glad to hear you see value in the services we provide for Veterans.
I also appreciate your comments about being matched with the right loan team member. Every borrower deserves a positive experience, and feedback like yours helps us better understand where we can improve. Thank you for taking the time to share your perspective.
If you'd be willing to tell me more about your experience, I'd appreciate the opportunity to learn from your feedback. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
From the very beginning, Mike and Richard made what could have been an overwhelming process feel simple and manageable. They took the time to walk me through every single step, answered every question I had, and always made sure I understood what was happening. I never once felt like I was just another customer—they genuinely cared about helping my family achieve our dream of homeownership.Their professionalism, patience, honesty, and dedication went far beyond my expectations. They were always available when I needed them, kept me informed throughout the entire process, and truly went above and beyond in every way possible. It’s rare to find people who care this much about the people they’re helping, and it made all the difference.I can’t thank Mike and Richard enough for everything they did. If I could give them a 100 out of 10, I absolutely would. They are a huge asset to Veterans United, and I will gladly recommend them to every veteran, service member, and family member I know. Thank you both for making this experience such a positive one. I’ll always be grateful.
The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.
The whole process was as smooth as butter. They saved us tens of THOUSANDS in random fee’s that another lender tried to make us pay. Haley Denney is a god send, and we could not appreciate her more!
