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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
3,468 reviews
846 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 3,468 reviews from West Virginia

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2 out of 5 Stars

Veterans united as a whole is a wonderful device for Veterans to use. I would recommend doing research on the associate given to a client or letting the client choose whom they want.

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars

From the very beginning, Mike and Richard made what could have been an overwhelming process feel simple and manageable. They took the time to walk me through every single step, answered every question I had, and always made sure I understood what was happening. I never once felt like I was just another customer—they genuinely cared about helping my family achieve our dream of homeownership.Their professionalism, patience, honesty, and dedication went far beyond my expectations. They were always available when I needed them, kept me informed throughout the entire process, and truly went above and beyond in every way possible. It’s rare to find people who care this much about the people they’re helping, and it made all the difference.I can’t thank Mike and Richard enough for everything they did. If I could give them a 100 out of 10, I absolutely would. They are a huge asset to Veterans United, and I will gladly recommend them to every veteran, service member, and family member I know. Thank you both for making this experience such a positive one. I’ll always be grateful.

headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

5 out of 5 Stars
headshot image of Kody Gilbow

Loan Officer Team Lead: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
headshot image of Ryan Chinnis

Loan Officer Team Lead: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Photo submission from Dwayne B.

Jon, Jason, Kyle and the entire team were incredibly helpful from start to finish. They made the process so straight forward and helped me throughout the journey from getting pre-approved for my home loan to supporting me to the closing day finish line!I got a very competitive interest rate that really helped me stay on budget, I cannot recommend Veterans United enough!

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars

The whole process was as smooth as butter. They saved us tens of THOUSANDS in random fee’s that another lender tried to make us pay. Haley Denney is a god send, and we could not appreciate her more!

headshot image of Haley Denney

Loan Officer Team Lead: Haley Denney

NMLS# 1501441

5 out of 5 Stars

The team showed an outstanding level of commitment and endurance in assisting me to acquire this property. Keep up the great work and thank each and everyone of you for the part you played in this process!

headshot image of Amanda Rapp

Loan Officer: Amanda Rapp

NMLS# 2132117

5 out of 5 Stars
headshot image of Stephen Bash

Loan Officer Team Lead: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

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5 out of 5 Stars

We can't even begin to tell you how much we appreciate everyone at Veterans United!! We wasn't even thinking of buying g a house. I was just scrolling online and I Googled how to qualify for a veterans home loan. I didn't realize I was in the Veterans United website, and it popped up that we could buy a house. They did everything for us. Took us by the hand and 4 months later we were moving into our home!! Veterans United is family to us!! Still to this day every question we have, they are there for us!! Thank you so very much Kim and our whole team for everyone!! For everything!!!

headshot image of Kim Ahrens

Loan Officer: Kim Ahrens

NMLS# 1734070

5 out of 5 Stars
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars

Don and Levi were great; went the extra mile to help me

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars

My team with Veterans United was amazing! They made my process extremely easy with difficulty or stress nowhere in site!

headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

4.5 out of 5 Stars

Was not always kept informed

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Photo submission from Dakota P.

When you imagine buying a home you imagine a lengthy and stressful confusing process. Not with Veterans United! We closed in under two months and the team was so informative and responsive. We had zero hiccups in our process and are very happy in our new home. A dream come true experience overall.

headshot image of Hannah Liebhart

Loan Officer: Hannah Liebhart

NMLS# 1884776

5 out of 5 Stars
headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

4 out of 5 Stars

The whole experience was outstanding! From my first interaction with the loan officer, to their recommendation of an outstanding local realtor, to all of the extra help from four or five other Veterans United support staff, to closing within 45 days, simply amazing!

headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars

very easy to work with

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

4.5 out of 5 Stars
headshot image of Aaron Mansfield

Loan Officer: Aaron Mansfield

NMLS# 2736749

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5 out of 5 Stars
headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars

The entire team made buying our home super easy and efficient! We contacted them and closed 30 days later. They are quick to respond to all inquiries and we always felt supported. We would highly recommend using them!

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars

Luke and his team made the home buying process extremely smooth. They were readily available and always professional throughout the entire process.

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

4 out of 5 Stars
headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

5 out of 5 Stars
Photo submission from Chester S.

The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.

headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

5 out of 5 Stars
headshot image of Haley Denney

Loan Officer: Haley Denney

NMLS# 1501441

4 out of 5 Stars

The team was great! The only complaint is I did not receive my final numbers until the late afternoon the day before closing. That created an issue with wiring the funds which evolved into a bigger issue involving the seller and the closing on his new property.Other than that, Ryan was great along with the team. I would use him again.

headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

4 out of 5 Stars
headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars

They made the process as simple as possible and helped me purchase my home with no homebuying experience. Every answer I needed was a text away throughout the entire process. Ryan and his team were exactly what we needed.

headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

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