Chris and Audrey were my two direct contacts. There wasn’t a single day during the whole process where I was left wondering what’s next or what was needed. Never in my life have I had the pleasure to work with a team more thorough than their’s. My wife and I have been blessed with their professionalism and down to earth personalities. I 100% would recommend them to any veteran who is interested in buying a house.
My loan team was excellent and worked extremely fast and kept me informed on each and every aspect of my loan process and answered all of my questions quickly and fully
The only thing is that i could call and talk to tyler during the week ask if there's anything else I would need and he would hit me on friday 5 o'clock with a list of things that I couldn't do till some time the next week if he would of just told me in the being of the week it would feel so stressful waiting to get the answers he would need
There was a period of no communication, no return emails or calls for days at a time. During this time it was really frustrating.
Jon, Jason, Kyle and the entire team were incredibly helpful from start to finish. They made the process so straight forward and helped me throughout the journey from getting pre-approved for my home loan to supporting me to the closing day finish line!I got a very competitive interest rate that really helped me stay on budget, I cannot recommend Veterans United enough!
2nd home buying experience with VU and it keeps getting better each time!
My team was outstanding
Fast and Professional! VU, specifically my loan officer Tansee, made sure I was fully aware of all requirements and made the process extremely smooth!
Amanda and Gavin made the whole process easy…..
When you imagine buying a home you imagine a lengthy and stressful confusing process. Not with Veterans United! We closed in under two months and the team was so informative and responsive. We had zero hiccups in our process and are very happy in our new home. A dream come true experience overall.
Nick Bruno, Melissa Steingrubey and the rest of the crew at Veterans United were Awesome! This is my 7th home purchase and 2nd time using a VA loan. It was by far the easiest of them all. I highly recommend Veterans United.
Shelby and her team were the best to work with! I couldn’t recommend them more. We closed well below 30 days because of the team! I couldn’t be happier with our decision to use VU. Thank you, Shelby and Courtney!!
Whole team keep checking in every step of the way. Explained everything and was straight to the point. They were great working through the many issues I had with the purchase of my home. At no point was I unsure of what was going on on the financial side.
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Some members of the team are amazing, however one member was horrible. Not realizing the appraisal had been canceled 3 times is pretty sad. Then also blaming everyone else for her lack of attention and clear communication was a no go.
Response from Veterans United
Hi Derek,
I’m glad to hear some members of our team were amazing to work with, but I’m sorry that wasn’t your experience across the board. Having an appraisal canceled multiple times is frustrating enough. Feeling like you weren’t getting clear communication about what was happening only adds to that frustration.
You deserved to feel informed and supported throughout the process, and I’m sorry we fell short of that here. I’d like to learn more about your experience and make sure your concerns are heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Extreemly well done. Haley was excellent! Always got back to us and calmed us..lol (She knows)
Enjoyed the home buying experience!
The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.
Team was great and very communicative. Always responded to my questions and kept the whole team in the loop
