Staff is very efficient and helpful. Haleywas onto of the whole process and kept me informed.
We couldn't have asked for a better lender team than Amanda and Mark. They were ALWAYS kind, courteous and professional. Excellent responsiveness throughout the entire process and kept on track with everything from open to close! I would HIGHLY recommend them to anyone that needs a lender team.
Jon, Jason, Kyle and the entire team were incredibly helpful from start to finish. They made the process so straight forward and helped me throughout the journey from getting pre-approved for my home loan to supporting me to the closing day finish line!I got a very competitive interest rate that really helped me stay on budget, I cannot recommend Veterans United enough!
Everyone was terrific. From helping me get to my credited credit score goal to getting me lined up with utilities. And keeping me on the ball with reading and completing my "To Do List". Thank you Don, Tara, and to the entire team.
I would absolutely recommend VU… my friend told me about you and I was so impressed with how smooth things went from start to finish. Excellent customer service and support! Every question was answered and if one person didn’t have the answer they would find someone who did!
Jeananne was absolutely wonderful to work with..she was ALWAYS so friendly..kind.. willing to go the extra mile and most of all very trustworthy with all of our best interests…a true expert at what she does!!!
Chris and Audrey were my two direct contacts. There wasn’t a single day during the whole process where I was left wondering what’s next or what was needed. Never in my life have I had the pleasure to work with a team more thorough than their’s. My wife and I have been blessed with their professionalism and down to earth personalities. I 100% would recommend them to any veteran who is interested in buying a house.
My loan team was excellent and worked extremely fast and kept me informed on each and every aspect of my loan process and answered all of my questions quickly and fully
The only thing is that i could call and talk to tyler during the week ask if there's anything else I would need and he would hit me on friday 5 o'clock with a list of things that I couldn't do till some time the next week if he would of just told me in the being of the week it would feel so stressful waiting to get the answers he would need
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I can understand how frustrating it must have been to check in throughout the week, only to receive additional requests late on a Friday that couldn't be addressed until the following week. Buying a home is stressful enough without feeling like you're constantly waiting on the next step. I'm sorry the timing of these requests added unnecessary stress to your experience.
Clear and timely communication is so important throughout the loan process, and I appreciate you bringing this to my attention. I'd welcome the opportunity to learn more about your experience and address any concerns you may still have. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
There was a period of no communication, no return emails or calls for days at a time. During this time it was really frustrating.
Response from Veterans United
Hi Jesse,
I’m sorry you were left waiting for answers during your homebuying process. Going days without a response can be incredibly frustrating, especially when you’re trying to keep such an important process moving. I’d like to learn more about your experience. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
When you imagine buying a home you imagine a lengthy and stressful confusing process. Not with Veterans United! We closed in under two months and the team was so informative and responsive. We had zero hiccups in our process and are very happy in our new home. A dream come true experience overall.
2nd home buying experience with VU and it keeps getting better each time!
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My team was outstanding
Fast and Professional! VU, specifically my loan officer Tansee, made sure I was fully aware of all requirements and made the process extremely smooth!
Amanda and Gavin made the whole process easy…..
Nick Bruno, Melissa Steingrubey and the rest of the crew at Veterans United were Awesome! This is my 7th home purchase and 2nd time using a VA loan. It was by far the easiest of them all. I highly recommend Veterans United.
The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.
Shelby and her team were the best to work with! I couldn’t recommend them more. We closed well below 30 days because of the team! I couldn’t be happier with our decision to use VU. Thank you, Shelby and Courtney!!
Whole team keep checking in every step of the way. Explained everything and was straight to the point. They were great working through the many issues I had with the purchase of my home. At no point was I unsure of what was going on on the financial side.
