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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

164,890

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
121,685
4
34,304
3
5,678
2
1,755
1
1,468

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Showing all 411 reviews from Wyoming

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5 out of 5 Stars
Would Recommend

This is a great company with a hardworking team who work diligently with you throughout the process. I was extremely impressed from start to close with their professionalism and dedication.

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Loan Officer: Cooper Allen

NMLS# 170363

5 out of 5 Stars
Would Recommend

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

3.5 out of 5 Stars

We bought our home a few years ago and the buying process was great, using the same loan specialist. We refinanced through Veterans United because of how well our previous loan went.This time the same loan specialist made the process absolutely awful. Most times it took him days to answer our questions, if at all. Often he might answer one question and avoid the rest, or totally not respond to our questions, but send some other info, or ask us questions. I haven't put his name in this review because I don't feel it's appropriate. I hope his superiors read the survey and discuss with him the issues. What has changed that he went from being a great loan specialist to not giving a hoot about his clients is a question that needs to be addressed. We were told it would take 30-45 days, it took over 3 months!

Loan Officer: Kevin Webster

NMLS# 996824

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Hopkins

NMLS# 1525090

4 out of 5 Stars
Would Recommend

Loan Officer: Adam Underwood

NMLS# 398146

4.5 out of 5 Stars
Would Recommend

Loan Officer: Danny Kliethermes

NMLS# 996807

4 out of 5 Stars
Would Recommend

When preparing your documents with this company, make sure you know what they are asking for as it can appear that they don't know the difference between a retirement and a disabiity payment. We got there, with many times so stay with it and it will work,

Loan Officer: Morgunn Thornhill

NMLS# 1127375

5 out of 5 Stars
Would Recommend

Loan Officer: Kody Gilbow

NMLS# 192566

4 out of 5 Stars
Would Recommend

Loan Officer: Andrew Beckett

NMLS# 403395

3 out of 5 Stars

The paperwork handler did not seem to be very proactive causing a lot of hurry up and rush at the end just before closing. It all could have been anticipated and dealt with early on.They included $600 closing cost to me for the VA appraisal fee, even though I had previously paid it in full directly to the appraisal company.

Response from Veterans United

James, we appreciate this feedback and the specific details you shared. Our teams need to be proactive and explain all the final settlement costs. Thank you for allowing us to look for ways we can improve.

5 out of 5 Stars
Would Recommend

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
Would Recommend

Everybody was so good to work with, helped us with anything we needed.

Loan Officer: Caleb Batson

NMLS# 1435015

5 out of 5 Stars
Would Recommend

To anyone considering using VU for their home loan services - do it! This is my second experience with them and they continuously surprise me with the ease, efficiency and speed they work for you. Buying a house is stressful. VU makes it the Easiest experience ever.

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

You don't have to be a Veteran to receive services. We heard about Veterans United through my parents and found they also do conventional loans. Jodi and her team were great and assisted us with anything we needed. The website is very user friendly and I knew I could go there and check on the status of our loan. We have already recommended y'all to others and will continue to do so in the future. Thanks again! Dennis and Michelle Lue

Loan Officer: Jodi Coons

NMLS# 1464854

2 out of 5 Stars

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

You can trust you are being looked out for

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

This was my first time buying a house but Veterans United made it easy and painless. They took the worry out of the whole process!! Thank you.

Loan Officer: Denise Stroud

NMLS# 1136506

4.5 out of 5 Stars
Would Recommend

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Would Recommend

Loan Officer: Carma Bittle

NMLS# 1366915

3 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

See previous comments

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

3rd Home I have purchased in my lifetime. The most positive home buying experience ever. Highly recommend Veteran’s United.

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

Veterans United is an outstanding organization and makes the mortgage process very seamless. Their personnel are very professional, knowledgeable, and helpful throughout the entire process. This is the 3rd time we've dealt with Veterans United and each time was a very pleasant and satisfying experience. They come highly recommended by us for your mortgage needs.

Loan Officer: Cooper Allen

NMLS# 170363

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See all 164,890 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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