Matt and his team were able to get me locked in at a lower interest rate on a home refinance. They were quick on their feet when there was an issue with the previous year’s taxes and got the situation resolved prior to closing. Matt and his team were very professional and responsive during the entire process.
We’ve used Veterans United 3 times now. Each time it’s gone smoothly and we have no complaints. Torri has been awesome. Always available to answer questions, made the whole process really transparent. If we need another mortgage, Veterans United will be our first phone call.
Thank you for all of your work and help with this process
We love Veterans United!
For my 1st home refinance, this was a NIGHTMARE!!! And I'm not the Veteran, My Husband is. The added stress from this what should have been a slam dunk REFINANCE, UNACCEPTABLE for OUR VETERANS!!! From confusing phone calls, texts, submitting same documents more the 3 times, lied to about closing dates, even at closing the paperwork wasn't accurate! Get your shit together! Very DISAPPOINTED! Especially because of the name they use!!!
Response from Veterans United
Hi Thomas,
I’m really sorry to hear how stressful and frustrating this refinance experience was for you and your family. What should have been a straightforward process clearly fell short, and I understand how repeated document requests, unclear communication, and inaccurate timelines would be incredibly upsetting.
I also hear how important this is given your family’s connection to a Veteran. That trust means a lot, and I’m sorry we didn’t live up to it here.
I’d truly like the opportunity to look into what happened and better understand where things broke down, especially around communication and closing expectations. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Veterans United has been on point! With everything so far! Always happy to hear from someone from this company. Amazing services and amazing people. Thanks again!
Super easy to work with and was able to move in fast and get the best rates coming from a first time home buyer! Amazing people to work with all are so friendly!
Ben reached out and was ready to start the process! He was really great, just like he was the first time with the buying of our home. Ben has always been super communicative and helps explain the whole process in great detail!
Very Helpful, informative patient
Mickey was fantast, and reliable(give the man a raise!), he was very on top of it for us but the underwriting process wasn't great but maybe that's typical. Got asked same questions several times that we wrote out. And communication could have been better between departments. I will say we did go thru several houses before finding right one so that whole deal is a process within itself. But it the end we got our home so thank you!
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After 5 years of looking for a home that I wanted and that was in my price range - my credit union was only interested in a house they wanted me to buy. I decided to call Veterans United and, 6 weeks later, I spent last night in my new home! It was the easiest purchase I have ever made. Thank you for all you do for us grumpy old veterans!😁
I would definitely recommend Veterans United. They were very professional and efficient and made my refinance go very smoothly. Thank you very much.
You made the process easy.
Very smooth, very easy to follow along from the first pre approval to the closing.
Ryan and Andrew walked me through each step. They reduced barriers that presented. Made the refi a success.
The teams that assisted me in my home buying adventure, was the absolute best.
