Rachel, Bailey, Tre, and the whole team made this a very easy and pleasurable home buying experience. They were always available and quick to get back when anything was needed. Everyone is very nice and show that they care.
Jodi and team were great even my old Loan officer Suzie chipped in when she didn’t need too.
We love Veterans United!
Our home loan experience with Veterans United was seamless, highly recommended!
Wonderful teamwork! Constant contact regarding next steps. 5 STARS!!!!!
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We have worked with Eric and his team several times over the last decade. He and his team answer questions and walk you through the process. He takes time to listen and creates an atmosphere of trust. Highly recommended!
Matt and his team were able to get me locked in at a lower interest rate on a home refinance. They were quick on their feet when there was an issue with the previous year’s taxes and got the situation resolved prior to closing. Matt and his team were very professional and responsive during the entire process.
We’ve used Veterans United 3 times now. Each time it’s gone smoothly and we have no complaints. Torri has been awesome. Always available to answer questions, made the whole process really transparent. If we need another mortgage, Veterans United will be our first phone call.
Thank you for all of your work and help with this process
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I would definitely recommend Veterans United. They were very professional and efficient and made my refinance go very smoothly. Thank you very much.
For my 1st home refinance, this was a NIGHTMARE!!! And I'm not the Veteran, My Husband is. The added stress from this what should have been a slam dunk REFINANCE, UNACCEPTABLE for OUR VETERANS!!! From confusing phone calls, texts, submitting same documents more the 3 times, lied to about closing dates, even at closing the paperwork wasn't accurate! Get your shit together! Very DISAPPOINTED! Especially because of the name they use!!!
Response from Veterans United
Hi Thomas,
I’m really sorry to hear how stressful and frustrating this refinance experience was for you and your family. What should have been a straightforward process clearly fell short, and I understand how repeated document requests, unclear communication, and inaccurate timelines would be incredibly upsetting.
I also hear how important this is given your family’s connection to a Veteran. That trust means a lot, and I’m sorry we didn’t live up to it here.
I’d truly like the opportunity to look into what happened and better understand where things broke down, especially around communication and closing expectations. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Veterans United has been on point! With everything so far! Always happy to hear from someone from this company. Amazing services and amazing people. Thanks again!
Super easy to work with and was able to move in fast and get the best rates coming from a first time home buyer! Amazing people to work with all are so friendly!
Ben reached out and was ready to start the process! He was really great, just like he was the first time with the buying of our home. Ben has always been super communicative and helps explain the whole process in great detail!
Very Helpful, informative patient
