Great costumer service from both Daniel & Becka
Website is fairly easy and contains a lot of educational videos in terms of learning about VA home loans and the processes involved.The disclosures provided could be better; if the documents reflected more realistic numbers or are updated to reflect changes, it would be helpful. The importance of accurate paperwork can make or break trust; especially if documents require signatures. The disclosures we received would include 30-year loans when we only wanted 15-year. Once the appraisal was complete, we requested new loan numbers to reflect 100% LTV but may have only received that once, then the future paperwork still showed 97% LTV. The best way to receive accurate pay-offs in a refi/bill consolidation would involve the new lender requesting those numbers and updating disclosures; this did not happen. This part isn't a big deal, but customers should be advised to work with prior lenders as they may have remaining balances. I am up to date on these things but most aren't.In the end, with enough self-advocating, I achieved my goals
Great people to work with. A lot of documents required but all in all a fairly simple process.
Kat help me out tremendously on everything.
Too many people handling one loan.
Michael went above the standard to make sure this loan was right for my family and I.
It was a wonderful experience, everyone was helpful and kind. They helped from beginning to the end.
Veterans United is by far the best company to go through the home loan process with. Their professional staff answers questions promptly and puts the customer back in customer service. I have purchased four homes through traditional brick and mortar lending companies and I was a little nervous going through the process over the phone and via Email, But, the experience with the team at Veterans United left all those other lending companies far behind. I am glad that I made the decision to go with Veterans United Home Loans.
The quick service, easy and secure access to the online forms was awesome! The fact that we live a distance away from the actual business, That we could get a lot of this done on our time without having to come into an office every single time to update something or sign for something. Again major kudos to the overall experience.
Jon was the best I've ever worked with. He helped through every part of the process and made it much easier and hassle free!!
Joel and Chris were absolutely amazing!!!!
Fantastic experience and would recommend Veterans United to anyone!!
Chris and his team went the extra mile for us