Brian Walter helped me from a-z in the process and was absolutely pleasant the entire time. If I had to do it again, I would ask for his help!!!
Amazing service by Tim and Bailey they answered so many questions that I had about the home buying process and made things easy for me to understand. Highly recommended the team at VU
Dustin, Gray, and Crosby were all great to work with. The team is knowledgeable and fast.
Very knowledgeable, professional, and friendly. They kept me updated on the progress of the loan. Answered all my questions and were very friendly, this is the 2nd loan I have had with Veterans United and would recommend them to anyone interested in a home loan. Please keep up the outstanding work!!!
What a great experience! They make it so easy with the app. No more having to fax tons of pages of information, just take a photo of the necessary documents and upload them. The app “to do” list keeps your tasks at your fingertips. The staff we dealt with were kind, courteous and extremely knowledgeable. We went from toying with buying a new home to closing in less than 2 months. I will definitely tell our friends about Veterans United.
They kept us informed on what we needed to complete the purchase of our house
Seamless service. Made the entire process easy to follow and convinent! To-do lists was helpful to prepare me for everything that'd be needed!
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Overall this was an exceptional experience! Thank you to the entire team!
Felt like they were interesting in knowing and understanding us as individuals. Great customer service and excellent communication. Not too much and not too little.
We purchased a beautiful condo. It's perfect for a vet with a disability. For over 30 years the VA hadn't approved the building. People told us that the process to get it approved was grueling and long. Realtors indicated a lengthy close would be a difficulty for the sellers. Veterans United worked with the VA to make it smooth and easy. Highly highly recommend!!
Look at lot of it was good but 2 major thinks r y im giving a bad review. 1st they sat on documents that we submitted for 2 weeks before looking at it then told us the week before closing it was wrong and needed to be redone. It was for well water tests. They did not give clear instructions on how to take the test and thus it delayed closing for 2 weeks costing myself not even being able to be there for closing and my girl having to move in without me. Also there where many times where I was ignored. I would text them on say a Wednesday and not hear back for 2 or 3 days. At 1st they where great but when they messed up they dont wanna answer any questions and couldn't even have stuff properly prepped for when the well water test came in. Now I own a house that I still havent been able to sleep in. Glad I was able to get the house in the end but for all the money I paid them u think I'd get better results faster.
Response from Veterans United
Hey Adam,
I'm glad to hear you were ultimately able to get into your home, but I'm sorry the process leading up to closing was so frustrating. Having a closing delayed after documents had already been submitted, especially when there was confusion around the well water testing requirements, would be incredibly disappointing.
It's also concerning to hear that you felt ignored when trying to get updates and answers. Communication is a huge part of the homebuying experience, and I can understand how upsetting it would be to wait days for a response while trying to keep everything on track.
I'd appreciate the opportunity to learn more about what happened and review the concerns you've shared. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Great experience
This was my third Mortgage through Veterans United Home Loans. Every time has been made so simple and easy for me even while transitioning from Active Duty to retirement, and while purchasing a home after changing jobs and moving to a different state. I will always use and recommend Veterans United Home Loans when purchasing a home with a VA loan.
we enjoyed conversing with Hunter, always kind and personal and willing to help us, if only just to listen as we searched for a home. At the same time his professional is top notch. I'll miss hearing his voice!
Great communicators. Seemed to anticipate any problems.
Ashley and Olivia were both extremely responsive; informative and professional and helped move things along quickly
