Working with VU has been a nightmare. Some say my treatment from VU was age. I feel it was because I’m Black. My main objective now it to pay this loan off and forget this whole ordeal. I’m only one person that have given you a poor review. I hope what happened to me has not been a pattern. Theses are my true feelings and you knew all along that I felt I was targeted.
Response from Veterans United
Hi Judith,
Thank you for sharing how your experience felt. I want you to know that I take this very seriously, and my team is already looking into it. We’ll be reaching out to learn more and make sure your feedback is fully accounted for. When you’re able, you can also contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
They went above and beyond to help us close for the house that we wanted
From Jonathan to Katie… everyone was phenomenal. Would 100% recommend Veterans United. Top notch…
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
Ready to see for yourself?
Experience first-hand why 354,798 homeowners give us a perfect score!
Well Organized and Encouraging Teamwork. Supportive of the Veterans Individual needs in the process of purchasing a home.
I believe every area can use more transparency.
Great service with great people. Couldn't recommend them more.
I wish I would have known about Veterans United with past home purchases. They made the process so easy. Veterans United is an amazing company to work with. They made home buying a breeze!
Everyone was so helpful throughout the process. Thank you so much for a quick and easy process.
Excellent service from start to finish. Thank you very much.
Thank you very much although my first experience I don't see how it could be better anywhere else! I appreciate everyone on the team especially with my unique circumstances, everything was truly a blessing and each of them have been the best at every step and role they played! Thank you
Ready to see for yourself?
Experience first-hand why 354,798 homeowners give us a perfect score!
Scott and Jacob were the best! Communication was easy and on point. Anytime I had a question or concern, they were right there with answers and support. They made the whole process simple and stress-free, which I really appreciated.I actually recommended them to a friend before I even finished my own process, that’s how good they are and that’s how confident I felt in their professionalism and care. Great team, and working with them was an absolute pleasure. I appreciate everything they did, and I’ll definitely be using them again in the future.
This is the second time working with Veterans United for a VA loan and both times it was unbelievably smooth. The team is always polite, knowledgeable, and quick to respond. We look forward to working with VU in the future.
Veterans United was quick and extremely easy to work with. I closed in under 60 days and always knew what to do to make that happen.
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
easy to work with, professional, courteous, efficient, knowledgeable.
Jaimie and Tara were exceptional and were always there for any questions and made the process simple and easy.
Ginny is amazing. Her professionalism and kindness was top tier. She was so responsive during the entire experience. I'm so glad I went with Veterans United, but even happier that I lucked up and got Ginny. She's a jewel!
