Leah and her team were amazing!!!
Thank you so much for all of your support on this process! You guys were great! :D
I really appreciate ben. He's has been amazing. Always checked in and kept me updated. Any help I needed he walked me through it. It's been such a smooth process just having someone like that on my team. Thank you!
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
If I could give a 20 rating I would. Everything with Veterans United was hassle free. We felt welcomed by the staff and everyone who we were in contact with. Scott Hutto and his team were excellent and we could not ask for a better team.
Taylor was amazing, I wouldn’t want anyone else on my side. She made the process very smooth and easy, she answered all my questions and helped me become a homeowner. She’s great, highly recommend to have her in your corner during your home buying process.
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I greatly appreciate how responsive and helpful the Veterans United team was throughout the entire process. We had a challenging transaction due to issues with the sellers, but the team went above and beyond to keep everything moving and make the deal work. They made a difficult process much easier for us, and I would highly recommend them to anyone looking to purchase a home.
I wish I would have known about Veterans United with past home purchases. They made the process so easy. Veterans United is an amazing company to work with. They made home buying a breeze!
I highly recommend veterans united to my friends when needed. Chris Tiongson is the best loan officer. He knows my budget and help me to find my best home options. He was always available to answer my questions and very clear to say what has to be done to have my loan approved. I’m very satisfied with his job.
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I really love the way Dane and his team are so responsive. My wife and I felt like we had an open line of communication regarding our needs, hopes, and desires for our home. They did all the rest. Thank you Veterans United.
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
Everyone was professional and courteous and respectful
Felt like I was always in a fight with those I spoke to (when I could get them on the phone) about my loan. At one point was told I was NOT going to close. If I didn't reach out to the home builder myself, I probably would have been thrown to the side.
Response from Veterans United
Hi Edward,
I'm sorry your homebuying experience left you feeling like you had to fight for answers and keep things moving yourself. Buying a home is stressful enough without struggling to reach someone or feeling uncertain about whether you'll make it to closing.
I appreciate you speaking up about what happened. I'd like the opportunity to learn more about your experience and make sure your concerns are heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
The communication was terrible. Not so much with Aaron but Jeremy was terrible. His communication was horrendous. We never got all the information when we needed to, and that caused delays more than a once. Not just us who thought this, the legal teams and the insurance representative all had the same complaints.
Response from Veterans United
Hi Michael,
I appreciate you taking the time to let me know where communication fell short during your experience. I'm sorry communication wasn't as consistent or timely as it should have been. I understand how frustrating it can be when you're waiting on important information, especially when you feel those communication gaps are contributing to delays.
I appreciate you recognizing Aaron's efforts, and I also take your concerns about the rest of the experience seriously. I'd like the opportunity to learn more about what happened and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
