Everybody involved was very accomodating especially since this was my first home purchase. Made it seem very seamless but im willing to bet they were hustlin and bustlin to get me in this house so fast.
My experience with Veterans United was next level. Any situation or circumstances that I came into they were there with answers. The staff was very consistent and considerate about anything I needed or didn’t understand. I would recommend Veterans United if given the opportunity.
Thanks for everything and I had a really great experience with the whole first time buyer thing..learned alot.
Sincerely,
Eugene Epps
We had an outstanding experience working with Veterans United, Andrew Meyer, and the entire team. Andrew was exceptionally professional, responsive, and took the time to educate us throughout every step of the loan process, making what could have been a stressful experience feel smooth and manageable. Thanks to his expertise and support, our home-buying journey was seamless from start to finish. We couldn't be more satisfied with our experience and highly recommend Veterans United to anyone looking to purchase a home.
The Veterans United team was outstanding through every step of the process of buying my home. Sheldon Turk led the team so well that the entire experience seemed seamless. I would recommend Veterans United to any veteran or veteran family that is looking to buy a home!
Chace, Anthony, Maria, Steph and the whole team were extraordinary. Chace and Anthony communicated with us throughout the entire building process and made our home buying process very smooth. We’re very happy that we chose Veterans United.
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This was my second time dealing with the team, kept me informed throughout the whole process and made it easy for me.
Kris and his team was absolutely amazing .We can’t thank them enough for what they did for our family .They went above and beyond making sure we were taken care of .If you are a veteran looking to buy a home I would highly recommend Kris and his team.
This is my second time using VU. The first experience was great. It was smooth, went like clockwork, and didn't require a lot of back-and-forth between me and VU. This second time was awful. At one point I wish I had chosen another lender. Stuff was wrong, required multiple times, things that should have been requested sooner were not. It was only at the 11th hour and on the day of closing that I got final approval. This was a very STRESSFUL process the 2nd time and really left a very SOUR taste in my mouth about the overall experience. Because It was my second time, I knew it could have all been handled better - but it wasn't. Would I recommend? Yes, but with reservations and caution!
Response from Veterans United
Hi Peter,
Thank you for sharing your honest feedback. I'm glad your first experience with Veterans United was such a positive one, but I'm sorry your second homebuying experience didn't live up to those expectations. I understand how frustrating and stressful it must have been to deal with repeated requests, last-minute approvals, and uncertainty leading up to closing.
We appreciate you giving us another opportunity to earn your business, and I'm sorry we fell short this time. Your feedback is important, and I'd appreciate the chance to learn more about your experience and see where we can improve.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
Despite all the obstacles everyone on all sides really helped out in all ways possible in an efficient and dedicated way.
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I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
Outstanding team work
