My whole team was great. Maggie, Shayna, Chase, Jaden were there if I needed assistance with anything and any questions I had, I could call or text. I like that we can text.
Corey Jackson and his entire team are tremedous, with unmatched professionalism. Their energy, patience and enthusiasm to get me through this madness standsout. I thank each one of them.
Chace, Anthony, Maria, Steph and the whole team were extraordinary. Chace and Anthony communicated with us throughout the entire building process and made our home buying process very smooth. We’re very happy that we chose Veterans United.
Whitney was great and all your other associates were very helpful during this process.
Ready to see for yourself?
Experience first-hand why 379,150 homeowners give us a perfect score!
The app is also a great help easy to navigate, sign and send documents when I'm not on my work computer.
Matt was great. I was well informed through the whole process. I had many contacts if a question did come up.
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
This was our third home purchase, but first with VU. At first, before we committed to VU, they seemed responsive and helpful.However, this changed once we decided to proceed with VU. Responses became slow, our loan coordinator was short and borderline rude for answering basic questions. They also sent us the wrong home appraisal, which coincidently our closing was delayed due to our home’s appraisal being late. While this may not have been VU’s fault, the lack of communication was the most concerning.Furthermore, due to our closing being delayed because of the appraisal, I requested all correspondence between VU and the appraiser, since our team said it was their fault. After receiving written confirmation that VU would provide said correspondence, I have received nothing.While I could continue with specific examples, I would summarize with I absolutely would not recommend VU to anyone, nor do we plan to utilize them in any future home purchase. A lawsuit against this organization for misleading advertising and other alleged misconduct should have been a red flag enough but I unfortunately ignored it. Please don’t repeat my mistake.
Response from Veterans United
I’m sorry your experience with us changed so significantly after choosing Veterans United for your home purchase Tony. You should be able to ask questions throughout the process and feel heard, supported, and kept informed. I understand why the communication you described, particularly surrounding the appraisal and closing timeline, left you frustrated.
I’m glad our team was ultimately able to connect with you, provide some clarity around the closing delay, and move things forward. I’m also concerned to hear that you were expecting additional correspondence and feel that follow-through was lacking. I’d appreciate the opportunity to review that concern and your overall experience more closely.
Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Justin Griffith handled everything before it even crossed my mind and answered every question I had so I better understood what was going on. As a first time home buyer, I was confused, frustrated and stressed, but because of Justin being there, I became confident in my decision to go with veterans united. Thank you for all the help and a very speedy process that got me my dream home in less than a month.
Ms. Tina provided us with valuable information throughout the loan process, which assisted us in making an informed decision. She was extremely professional, knowledgeable, and genuinely cared about ensuring that we understood every step of the process. Her patience, communication, and willingness to answer our questions made the entire experience much easier. We truly appreciate her assistance and highly recommend Ms. Tina to anyone looking for someone who is professional, caring, and committed to her clients.V/R,Dr. Connie J Rendleman
Great experience! Purchasing my first home wasn't nearly as hard as I thought it would be. From start to finish, my questions were answered promptly and the process from building credit to closing on my home was seamless
Hunter Hukari is the epitome of a perfect loan officer, I truly dont think it could not have went any smoother on the lending end. Even when issues arose they were taken care of quickly and efficiently. We closed on time and I would give them 100 stars!!!
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
I would recommend Veterans United to anyone trying to use the VA home loan. As a first Time homebuyer, I had nothing but smooth and incredible experience from all employees of Veterans United and the real estate company that worked alongside them were extremely professional, confident and consistent on the work.
Second time using Tommy and his team, was not disappointed. Great work, communication and service. He and his team are the best!
This. Has been a pleasure working with. U on my dream. Thank You. So much. Your staff has been amazing. Anyone looking to buy a house. Recommend. Your company.
