I had recently tried to get a loan through the bank I have belonged to for over ten years. The red tape was ridiculous and when I complained I was told “it is like this everywhere”. Obviously mortgages are not a simple process but Veterans United made it simple and smooth and I never felt I was being pushed around I felt more valued than I do at my own bank.
Veterans United has been amazing. Within 24 hours of initial contact with them and getting them the required documents we were preapproved and they put us in contact with a realtor, who only had our interest in mind. I would highly recommend using Veterans United for using your VA home loan.
Great company. A lot easier to work with the other military home loans.
Fast, efficient, and true to service. I am emphatically happy with Veterans United!
You were wonderful thank you
Customer Service and personal attention. I would recommend Veterans United. Specifically, Stefanie Snow made this experience so much better than any average loan officer.
Despite the tons of other positive reviews I had a bad experience. The Loan team was unresponsive, ordered our appraisal late (our realtor had to call back again to get them to order it again I believe four days later) which pushed our closing date. On top of that we were misled multiple times with their ability to get to clear to close and then actual closing—the loan team had me jumping from the next day to the next expecting to close all while trying to plan a move and trying to get time off at work. There were hidden fees in my final disclosure for seemingly no reason and response time averaged about 7 hours which I think is crazy when you’re supposedly within 24 hours of closing. My realtor was the only one who was responsive and answered questions and he was awesome but... I definitely can’t recommend veterans United to a friend.
Response from Veterans United
Hello Matthew, we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
Great people. Don't hesitate if you have any questions.
Jake and Heather we're great to work with. Answered all my questions and made the mortgage process as easy as possible.
An overall excellent experience.
Everyone was so attentive and accommodating! It was our first home buying experience and it was a great one! Loved the surprise personalized welcome mat!
We seemed to have a difficult time communication with Jennifer Heishman.
Response from Veterans United
Matthew, thank you for reaching out to let us know there was a problem. It is always our goal to provide excellent communication. One of our Client Advocates is currently researching this situation in hopes of ensuring a great relationship across all team members in the future.