Communication was pretty good in the beginning and then died off a little after a while. Started getting wrong information and not in time to do anything about it. Found out bad info that impacts a lot of things, at closing. Bad info in the beginning cause me to have to pay more out of pocket ultimately increasing over cost, which defeats the purpose of going through VU because I was trying to save money utilizing my veteran status. My loan officer and his colleague were great and tried their best to fix setbacks.
Response from Veterans United
Hey Justin,
Thank you for sharing this feedback. I’m glad to hear things started off strong and that your loan officer and their colleague were supportive in trying to work through challenges along the way. That said, I’m really sorry to hear that communication declined and that you received incorrect or delayed information, especially when it impacted your costs at closing.
I can understand how frustrating it would be to feel like you were making decisions based on information that later changed, particularly when your goal was to save money using your veteran benefits. That kind of experience can feel discouraging, and I’m sorry for the impact it had on your overall process.
You deserve clear, timely, and accurate guidance from start to finish, and I’d really like the opportunity to take a closer look at what happened here, including how information was communicated and where things may have broken down.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Our home buying experience with Veterans United was incredibly thorough, and although complicated at times, as is every real estate transaction, we were guided and advised every step of the way. Any questions or misunderstandings we had were answered immediately and there was alway someone available with friendly encouragement, as well as the help we needed to see the process come to fruition. We will always be grateful to John and the entire team, and we are so thankful to finally be in our new home.
Exceptional service, Incredibly knowledgeable and kind. Will always recommend Veterans United.
Amazing experience. Never in my life did I I think I would ever be a home owner. Philip and the team are absolutely amazing and made me feel like I was their only priority. Honestly going to miss them now that we closed. Thanks for all the hard work and dedication to helping me.
Under writer seemed excessive with certain requests that didn’t even end up being necessary. Other than that it was a good experience.
It's no secret that buying a home for the first time is complicated and stressful. I felt like VU understands this and makes it their mission to alleviate as much of the hassle as they can. My wife and I both agree the entire process was a lot easier than we expected. Thanks, VU!
Senior loan officer "Brant Batson" was absolutely exceptional with his service's to me, taking endless amounts of time explaining the process and loan procedures, and, never felt uncomfortable asking him additional questions. Outstanding service as well as a great person to work with, couldn't ask for more...
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Brandon and his team were absolutely fantastic! When the seller needed to change the closing date, they made what could have been a complicated or stress-inducing process smooth and stress-free. Thanks for helping us get into our dream home to start the next chapter of our lives together!
Working with Veterans United was such a blessing! Throughout the whole process my husband and I had a team of people supporting and assisting us, answering all of our questions, following up, keeping us on track and cheering us on. Our homebuying concierge, Andrea was particularly delightful- she remembered all the little details about who we are as people like our pets, our hobbies, our goals, etc. Our loan team even sent us a huge custom curated package of goodies and housewarming treats! Everyone was professional, the app is user friendly, and their rates are competitive with all the other banks that we considered for financing. Ultimately, Veterans United was the BEST choice we could have made and we are so grateful for all of the hard work that Scott, Bailey and Andrea did to help us secure our dream home!
Excellent team work and guidance given by the staff at VU from start to closing
Everyone was helpful and it felt like they really wanted to get you to the finish line.
They were amazing to work with. I thought buying my first house was gonna be way more stressful but it wasn’t with veteran United
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Closed on Wednesday on my dream home i can provide for my family. I honestly didnt think it would happen with how everything has gone this far. Sam was the best.
I have never worked with a more helpful and responsive team. Definitely not what I usually expect from a bank!
