This is our third time working with Jake and his team and we always have an amazing experience. They keep everything in line and have great communication and assitance. The real estate agent they recommended to us was awesome as well.
Great experience answered any questions I had and if by chance they didn’t have the answer they found it quickly and got back to me within the same day! So thankful
Veterans United made the home-buying process smooth and easy. They move very quick and the team we worked with was great!
Everyone was responsive and kept me informed. All forms were easy to access.
Working with my home loan lender was truly a blessing. From start to finish, she was professional, knowledgeable, and always available whenever my family and I had questions or needed guidance. She made what could have been a stressful process feel smooth, simple, and stress-free.What stood out the most was her dedication and support throughout the entire journey. She was always there for us, making sure we understood every step and felt confident moving forward. Because of her hard work and commitment, we were able to close on our new home with no out-of-pocket costs, which was a huge blessing for our family.I’m beyond grateful for her service, patience, and professionalism. I highly recommend her to anyone looking for a lender who genuinely cares and goes above and beyond for her clients.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Seemed to be too many hoops to jump through when we are a well qualified buyer with top credit scores. Requests to get Retirement Orders, A signed letter from a Commander (in this case a General) and the Retirement pay calculator was redundant and very demeaning. Especially when we could just purchase the property with cash and our $1.6 million in investments were not even taken into account. This was after our loan officer said the letter from the commander wouldn’t be required.
Response from Veterans United
Hi Stephen,
Thank you for taking the time to share your experience. I can understand why this process felt frustrating, especially when additional documentation was requested after you were told certain items might not be needed. Receiving conflicting information and being asked for multiple documents can make an already stressful process feel unnecessarily difficult.
I'm sorry that your experience left you feeling discouraged and disrespected. While documentation requirements can sometimes change as a loan moves through the review process, it's important that expectations are communicated clearly and consistently along the way. It sounds like we fell short of providing that clarity in your case.
I'd appreciate the opportunity to learn more about what happened and review your concerns in greater detail. If you're willing, please contact our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into your experience further.
The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you reach out outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
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The entire team at Veteran’s United communicated extremely well. They are passionate about what they do and they delivered a stress free home buying experience!
Made everything quick and simple. Answering any questions I had.
Andy was fantastic to work with throughout our home‑buying journey. He explained every step of the process clearly, walked us through all of our loan options, and made sure we understood the pros and cons of each choice. His communication was consistent, his guidance was reassuring, and he proved to be a true asset to our team from start to finish. We’re grateful for his support and would gladly recommend him to anyone looking for a knowledgeable and dependable loan officer.
Veterans United is absolutely amazing. This is our second time buying a home with them and it makes it a breeze. From finding relators, to our amazing loan officer Matt, to all the inbetween we don’t even get nervous. They take care of it all even being so far away from our new home. Even when it came to being in contact with Mat he would personally call us to make sure all our questions were answered, type up any estimated numbers we may need to see etc. 10/10 the best.
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
Best home buying experience I've ever had!
