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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
11,281 reviews
834 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 11,281 reviews from Washington

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5 out of 5 Stars
headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

4.5 out of 5 Stars
headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars

Great service, easy process.

headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
headshot image of Christopher Reese

Loan Officer: Christopher Reese

NMLS# 2407291

5 out of 5 Stars

Crystaline and her team made a stressful process stress-free. She was wonderful, patient, and very good at her job.

headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

5 out of 5 Stars
Photo submission from Robert S.

Everyone was responsive and kept me informed. All forms were easy to access.

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

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Experience first-hand why 376,164 homeowners give us a perfect score!

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5 out of 5 Stars

I believe my time did an outstanding job. Made sure I was aware of everything, quick responses when need closure or had questions.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars

Great to work with. Excellent communication. Keep me informed and the entire process was flawless. Highly recommend

headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
headshot image of Tamara L. Hemmie

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars

This is my second home with veteans united and it was an amazing experience both times.. they made it super easy to get thru a complicated process. Their app is super easy to use and very organized. I would 10/10 reccomend them to any military member. Its hard finding people and companies that understand the lingo and ask the right questions/request the correct document. But Veterans united is that company

headshot image of Tamara L. Hemmie

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
headshot image of Zachary Debord

Loan Officer Team Lead: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Photo submission from Jeremy L.

Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars

Fast response and knowledgeable, helping through the entire progress.

headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars
headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

4.5 out of 5 Stars
headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

3.5 out of 5 Stars

The process was pretty simple at the start. Apply for a loan, get pre-approved, find your home, and complete the tasks in your VU app. Where it gets complicated is underwriting, finances, appraisals, and paperwork processing. There is a lot of uploading documents and filling out paperwork as expected. Every application is different of course but my experience was good overall with some absurd hiccups. The longest part of my process was the appraisal which I thought was funny and frustrating. After reaching out to my loan officer and contacting the VA about the appraisal everything went smoothly. Expect to answer lots of phone calls, but leave lots of voicemails and emails. While it is annoying, they will get back to you as soon as they can. Overall, it wasn’t amazing but it was a good experience.

headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars

Crystaline and the rest of the team were outstanding! Closed on my new home in 30 days from first contact with Veterans United. Highly recommended!

headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

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Experience first-hand why 376,164 homeowners give us a perfect score!

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5 out of 5 Stars

I love our team. Karlie, darcy and andrea were so wonderful. Working ao hard to get us the best rate, moving research and heloung us stay organized finding all our documents. I loved working with Veterens united and our team. Such an easy home buying process.

headshot image of Karlie Clark

Loan Officer: Karlie Clark

NMLS# 2675968

5 out of 5 Stars
headshot image of Tamara L. Hemmie

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars

Jake Hanson at Veterans United is probably as good as it gets. He was absolutely dialed in on this transaction. He was able to help us close in 21 days. I cant say enough good things about Jake!

headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars

Timely, responsive, and professional.

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars

Krystal kept us updated every step of our purchase. Keeping us informed was what we wanted and she succeeded in that.

headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Photo submission from Henry V.

As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars

I started the process and had no clue on buying a house. Lance,Landon and jacklyn was so helpful, patient and believe in me after I had some past life things I didnt know I had to get cleared up first. I really appreciate the whole team!! Any vet who has been hesitant about buying a house like i was please reach out to veterans united there amazing 👏 🤩

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
headshot image of Steven Ross

Loan Officer: Steven Ross

NMLS# 1933968

4.5 out of 5 Stars
headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
headshot image of Corey Bichel

Loan Officer: Corey Bichel

NMLS# 2768056

2 out of 5 Stars
headshot image of Ryley Lyons

Loan Officer: Ryley Lyons

NMLS# 1929844

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