Excellent Customer service, which I haven’t seen in years! They walked me through my journey from start to finish. Buying a home from Veterans United was the best decision I’ve ever made. It was so organized and easy and most of all stress free!
All my heartfelt thanks to the Veterans United team! You guys are the best!
Ashley Khederian & Olivia Robinett were amazing to work with. They and the VU videos made the overall home purchasing experience less stressful and somewhat clear.
Haley is always amazing to work with!
Everyone was responsive and kept me informed. All forms were easy to access.
Jordan and his team where awesome to work with made sure everything was lined out and I understood what was going on all the time and helped me jump through hoops I made my self fr9m my past and got me a good place with a good loan!
Montgomery is always awesome. This is the 3rd home we have bought/sold with them and it’s always a breeze.
Crystaline and her crew were very professional and courteous and knowledgeable there willingness to help and keep me informed from beginning until we get the keys, awesome great experience with all of them thank you so much and God bless you all!!
Never in my life have I been so shuffled from agent to agent, failures to return calls and constantly resending documents to different places. This made us feel as if we were getting nowhere and that we might not get the home as desired. We were on pins and needles up until the last day. Not a smooth transaction at all.
Response from Veterans United
Hi Roland,
I’m really sorry to hear how stressful this process was for you. Being passed from person to person, having to resend documents, and not getting timely call backs would make anyone feel unsettled, especially when so much is riding on the outcome. That’s not the experience we want for our borrowers, and I understand why you felt on edge right up until the end.
Your feedback matters, and I’d appreciate the chance to look into what happened behind the scenes and learn where we fell short. If you’re open to it, please reach out to our Client Advocate team so we can listen and better understand your experience. You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com.
Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you reach out outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Trey was quick and efficient throughout the whole loan process. He was very accessible and got us a great rate on our refi. I would definitely recommend him to all my friends.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Smooth and seamless. Eric and his team were top-tier professionals from the pre-approval to the last closing document. They were all extremely knowledgable, responsive, and supportive. I came in with limited knowledge as a first time home buyer and they guided me with thorough explanations and support. This process is long and I am grateful to have closed with such a well rounded team. Highly highly recommend
I did an assumption due to divorce. I could not get a phone conversation for well over a month even after reaching out repeatedly. No one could explain the process or seemed to understand how to do an assumption. I would have happily gone to a lawyer and had them set up all the steps needed if just asked. They did a transfer sale as that was the only way they knew how to move forward costing a significant amount of unnecessary taxes. I only started to get movement/communication once we were at close. The next title escrow officer with 30 years experience was blown away at how poorly this was handled. I would never recommend veterans united ever. My team could have googled how to do an assumption or used the instructions off of your own website. The day before close they were trying to get me to pay expenses that are not even on the buyer to pay because they never got included in the paperwork. I can’t say enough bad things about this transaction, I could write a book.
Response from Veterans United
Hi Nadia,
I’m really sorry for how this was handled. Going through a divorce is difficult enough, and not being able to get clear answers or timely communication about a loan assumption only adds to that stress. I understand why you’re frustrated.
You’re right that assumptions are more nuanced than a standard transaction, and it’s disappointing to hear that you felt your questions weren’t answered or that the process wasn’t clearly explained. I’m especially sorry that you felt forced into a transfer sale and incurred additional costs as a result, and that issues around fees weren’t addressed until right before closing. That’s not the experience we want for anyone.
I’d appreciate the chance to look into this further and better understand what happened from start to finish. If you’re open to it, please reach out to our Client Advocate team so we can review the details and make sure your feedback is shared with the right teams internally. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Great service and great people. They walked us through every step and made the process easy.
SO IMPRESSED with Veterans United Team, They always kept me updated on the the process, responded fast to any questions I had and very professional. I was worried the process would be stressful but Veterans United made it easy. I would HIGHLY RECOMMEND Veterans United to anyone.
Everyone was super helpful despite my fairly busy schedule. Thank you all for flexing your times!
The upload process was no very smooth. However, the team is fantastic.
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
