Veterans united contacted me within a couple of hours of me filling out their online form. Communication was amazing. I never felt like I had to ask for anything. They were always on top of everything.
Communication could be better near the end.
Although there were a few snags in the process toward the end, all staff were very helpful in helping us get our loan!
Everyone was responsive and kept me informed. All forms were easy to access.
My wife and I had an outstanding experience with everyone at Veterans United. Robert Sweeton and Juston Jasenowski were exceptional—supportive, responsive, and genuinely committed to making our refinance process smooth. They helped turn what could have been a stressful experience into an easy, reassuring one for both of us.
Working with Kevin Witherspoon Jr was an outstanding experience! He navigated the entire process for us in a way that made it pretty much stress free.
This was our 1st home purchase and it was completely pain free . The whole loan process was a lot easier than I thought it would be. A big thank you to Ben Pritchard for getting us the loan & answering our questions & concerns. A big thank you to Erin West too! She made this whole process a lot easier for us. A big Bravo Zulu to the whole VU team that made this happen. Thank you all !
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Luke Thurman did an outstanding job helping us understand all quantitive information for this home loan. We greatly appreciate the time he took taking a few of our unplanned phone calls and patience as we likely asked him the same question he's heard for 1,000,000th time.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Professional and easy to work with, it’s been very informative as first time home buyers.
Everyone was extremely helpful and guided me along the way.
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The process was good, though at times it seemed the communication on the exact numbers did not get through to all of you at Vets United, even when we sent those numbers ourselves. Maybe it was the builder who was not forthcoming with proper documentation to you on time with correct information. Your attentiveness is appreciated, as that did keep us apprised of timelines and paperwork needed so this loan could fund.
A huge thank you to you and your team!
By the way, the sign you sent is beautiful! We will be hanging it soon, (as soon as I find the right box with the stuff that I need to hang it!).
I would definitely recommend Veterans United to another veteran..
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
Kelly Herigon was very helpful. She answered my questions thoroughly, even after business hours. She gave me good information to help me make the best decisions during the loan process.
It’s unclear who the main point of contact is. It becomes very confusing when you don’t know who you’re supposed to speak to because the person you’re told to contact says it isn’t them, and you’re routed to different people. This makes it hard, especially when you’re already stressed, trying not to get screwed over, and the company seems very disorganized. I think they should do a better job of explaining that they are not connected to the government or veteran affairs in any way. I also believe there could be a clearer way to communicate with clients so they know who they’re supposed to contact. Overall, I think this is the biggest issue so far, and I wouldn’t recommend this company because of the confusion, and I wouldn’t want anyone else to go through that.
Response from Veterans United
Hi Justin,
I can understand how frustrating it must be to feel like you're being passed from person to person without knowing who to turn to for answers. The homebuying process can be stressful enough without added confusion about who is handling your questions or concerns. I'm sorry that the communication you've experienced has left you feeling uncertain and unsupported.
I also appreciate you sharing your concerns about understanding Veterans United's relationship with the VA. While Veterans United is a private lender and not affiliated with the Department of Veterans Affairs, I understand how important it is for that distinction to be clear from the beginning. You deserve transparency and guidance throughout the process, and I'm sorry that hasn't been your experience.
I'd welcome the opportunity to learn more about your concerns and help provide some clarity moving forward. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
