Veterans United was a great big help for me and my family. As a first time homeowner we were anxious about the whole process but veterans United helped ease our anxiety by assisting us from beginning to end. Aimee Hall was our home loan officer and she was amazing and easy to work with. She did an amazing job in assisting us and made sure all our questions and concerns were addressed.
We were sold a house that was KNOW by Ryan K and his HOME TEAM INSPECTION REPORT that the "COMPLETELY REMODELED KITCHEN AND BATHS " we're done WITHOUT PERMITS or INSPECTIONS! THE CIRCUIT BREAKER BOX IS ILLEGAL/THE NEW WIRING WAS DONE BOOTLEGGED AND IS A FIRE HAZARD/ THE FLOOR BEAMS ARE BRACED WITH SHIMS/ THE FURNACE IS UNUSABLE DUE TO BOOTLEG VENT REMODELS/ THE PLUMBING LEAKS EVERYWHERE/THE SUBFLOORING WAS CUT UP TO ACOMMODATE THE NEW TUB/ the ENTIRE REMODELING 2AS BOOTLEGGED & JURY RIGGED WITHOUT ANY INSPECTIONS, EVERY CODE IMAGIONABLE WAS VIOLATED AND THIER INSPECTOR FIRGED THE PAPERWORK TO PASS THE HOUSE.. WE BOUGHT A COLLAPSING FIRE HAZARD THAT WE ARE NOW HIRING THE LAW FIRM HANDLING THE CLASS ACTION LAW SUIT AGAINST VETERANS UNITED!!I WOULD RECOMMEND YOU RUN FROM THESE SWINDLING THIEFS BEFORE ITS TO LATE..
I really enjoyed being able to easily log in to VU at work, only needing my email and a code from my phone. Email notifications for new To-Do items were prompt, and easy to understand and complete.
I personally didn't like some of the verbage on the site. I took some of it as whimsical, which didn't really feel right (to me) for something serious such as buying a home. I also did not like how the the signing applet encouraged you not to read what you were e-signing. (click "next" to sign, it scrolls down 5+ pages to the signing line.... rinse & repeat)
Overall, pretty good. I would recommend VU.
Everyone was responsive and kept me informed. All forms were easy to access.
This was our first time buying a home and we had no idea what we were doing. Veterans United was very helpful in explaining the process, what our job is, and what we need to do. My wife and I suddenly found a house we loved and Veterans United made it ours within a month.
A great company to use if you want your hand held aggressively some steps of the way while being seemingly ignored during others.They seem to have little understanding of the complexities associated with a short sale, and will expect you to rush rush rush their deadlines while acting nonchalantly when you need something done on a timeline.For a company that seemingly specialized in VA loans, they don’t seem to fully grasp that military members don’t always operate on a M-F, 9-5 schedule, like they do, and frequently act annoyed/confused when you let them know that certain tasks will be accomplished as soon as a military member working 12 hour night shifts is able to review them.I suppose the only positive aspect of the experience was the relatively low interest rate (after not explaining rate buy down with points and that this was how we record our low rate), and the fantastic realtor that they recommended. Otherwise, a mediocre experience, at best.
Response from Veterans United
Hi Zachery,
Thank you for sharing your experience. I’m sorry the process left you feeling rushed at some points and unsupported at others. A short sale can already bring additional moving pieces, and trying to navigate those while working 12-hour night shifts only makes clear communication and flexibility that much more important.
We should be helping make the process easier to understand, including conversations around deadlines, rates, and points. I’m sorry you walked away feeling like those conversations weren’t as clear or considerate of your schedule as they should have been.
I’m glad your realtor was a bright spot in the experience, and I appreciate you being candid about where we fell short. If you’d like to talk through your experience further, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com.
Take care,
Claire S., Client Relations Manager
Nate, Jake, and Colby were all outstanding.
Julia, Kayla and Adam made this process so streamlined that it completely got rid of all doubt and nervousness for a first time home buyer. I am overwhelmingly pleased with the assistance and guiding they did and would absolutely recommend them to any veteran friends looking to aquire a home loan! Thank you both so very much for all your help and know it is very appreciated!
I couldn’t have asked for anyone more knowledgeable and so willing to assist at any given moment, than Kyle. Working with Kyle, along with his team was one of the most pleasant experiences I’ve ever had in doing business. I look forward to working with Kyle and his team on future purchases. Thank you to everyone who worked alongside Kyle, and especially thank you, Kyle, for your knowledge in everything we had to deal with in my lending.
Veterans United has been amazing from the start! They've made the process of home buying and refinancing super easy and convenient. Nichole's team is incredible, and I couldn't have asked for better support. Thank you!!
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Loved the experience. Made the home buying as simple as it could possibly be.
They were there every step of the way
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From the moment I was paired with my loan officer and her team, I felt complete confidence. Tammy was exceptionally knowledgeable, quick to answer every question, and an absolute rockstar who made the entire home buying process seamless. I am forever grateful for her and her wonderful team, and I would gladly work with them again or recommend them to friends and family.
Outstanding service in a difficult housing market. They gave us rapid responses to our messages and the document process was clear and easy to use.
I was referred by a friend and the praise lived up to the hype. Great experience
Zane and his team are excellent!! They always look out for the veteran and keep you informed and updated throughout the process. This is our second time working with Zane and will again in the future!
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
If you want to leave a positive review for Veterans United, you could say:> **I had a great experience with Veterans United throughout the home-buying process. Their team was professional, responsive, and patient in answering all of my questions. As a first-time homebuyer using my VA loan, I really appreciated having people who understood the process and helped guide me through each step. Despite some challenges along the way, they continued to communicate with us and work toward getting us to closing. I’m very grateful for their support and for helping my family achieve our goal of becoming homeowners. I would definitely recommend Veterans United to other Veterans and military families.**
As a dual inter service military family, transition can be extremely difficult. However, we have used Veterans United once more to purchase our 3rd home. Our loan officer Billy Jones and the entire support team made the process completely seamless.
They were responsive, patient, and walked us through every single step with total transparency. Whenever we needed clarity or had a last-minute question, they were right there with expert guidance and a reassuring attitude. Thank you for helping us with another cross-country transition.
Super helpful and very responsive! Great service!
