Kyle was extremely helpful, knowledgeable and available. He thought me a lot about the process and helped answer every question I had. He also went above and beyond and helped steer me financially by breaking down IRRL's, Interest rate buy down, and amortization calculators. Showed me all viable options and gave me the numbers so I could make the best informed decisions. 10/10 will be recommending him to my friends int he future.
From the beginning Aimee Hall was outstanding in getting me prepared to buy and very professional throughout the entire process. She deserves a raise!
It’s unclear who the main point of contact is. It becomes very confusing when you don’t know who you’re supposed to speak to because the person you’re told to contact says it isn’t them, and you’re routed to different people. This makes it hard, especially when you’re already stressed, trying not to get screwed over, and the company seems very disorganized. I think they should do a better job of explaining that they are not connected to the government or veteran affairs in any way. I also believe there could be a clearer way to communicate with clients so they know who they’re supposed to contact. Overall, I think this is the biggest issue so far, and I wouldn’t recommend this company because of the confusion, and I wouldn’t want anyone else to go through that.
I worked with Tammy H. at Puyallup WA branch and i had a very poor experience. She displayed impatience when answering questions and used a condescending tone.
At time i would had appreciated more direct guidance from my loan officer to walk me through one of the biggest financial decision on my family lives, rather than figuring it out the requirements and process of my loan by myself.
She also relied heavily on the VA app to read and learn about the loan process on my own.
No explanation no effort to help me understand my own loan. That made me feel dismissed. Communication was almost non-existent. I received several calls from your WI branch about internet ,home moving services, insurance, she never mentioned this in advance so i had no idea why i was been contacted so i had no context of these calls.
The only visit at her office (requested by me)one of my questions was "why you use the middle lowest FICO score to allocate the interest rate "I was told "because that's the way it is", i was hoping for bit more explanation to help me understand, she made no effort to actually explain the process.
One of the most stressful part was closing/signing day we also found out we needed to bring a cashier check .This was never communicated prior, which caused a very stressful last minute scramble.
Additionally , i got my homeowner and car insurance in Sep 2nd. trough VA in WI.I signed, agreed to the payments and was even charged for one month even though coverage did not start until Sep.28th.Then 3-4 days ago i received a text saying the zip code was mistyped and now my premium has gone up by $34 .They also texted "sorry for the mistake but we are glad were able to fix it" which was disappointing given that it was an error on your end that increased my cost .
I appreciate all that Veterans United does for veterans(i have 2 Navy Veterans Sons)and i am grateful for my home, but overall i felt the personal support and communication could have been better.
( even today communication is bad, i texted her yesterday morning with a question regarding earnest money and no answer yet).
Everyone was responsive and kept me informed. All forms were easy to access.
This was our first time stepping into the homeowners world, Brad and Julie were more than exceptional when helping us through the process. Throughout the entire process we felt supported and fully informed about every detail. They made this journey truly stress free!
From the very beginning of the preapproval process all the way to closing, my lending team made this process the easiest, smoothest transaction of my life. I’ve often heard people say that buying a home is the most stressful experience of their lives but I 100% cannot relate. It was so easy and stress free I’d do it ten more times if I could. A HUGE thank you to Mike and Jeffery for all of their assistance in this process, for answering all of my incessant questions, for their understanding when I got impatient, and most importantly for seeing me across the finish line in the purchase of my very first home.
Great to work with!!
Jake & Brooke are the absolute best agents to work with
They assist you with all questions & are always available
They make home buying or refinancing easy
VU is the best
Horrible horrible experience
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Everyone did an excellent job Aaron, Kayla, and Tandy. Buying a home was a smooth process.
Thank you Thank you Thank you.
Crystaline had a great “can do” vision and was always on the lookout for our best interest and needs. Made this experience pleasant and fun.
This team is absolutely outstanding, and the fact that they maneuvered around my busy, no service having job was simply incredible!!!!
It was a great experience for it to be my first time buying a home. I really appreciate the team I had to help me. The hand written note and the gifts at the end were a great touch I loved that.
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As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
Did not close on the Date it was to be recorded. Ended up costing more on our Move in.
Trent, Tim, and Rachel are a amazing team to work with.
