The process was pretty simple at the start. Apply for a loan, get pre-approved, find your home, and complete the tasks in your VU app. Where it gets complicated is underwriting, finances, appraisals, and paperwork processing. There is a lot of uploading documents and filling out paperwork as expected. Every application is different of course but my experience was good overall with some absurd hiccups. The longest part of my process was the appraisal which I thought was funny and frustrating. After reaching out to my loan officer and contacting the VA about the appraisal everything went smoothly. Expect to answer lots of phone calls, but leave lots of voicemails and emails. While it is annoying, they will get back to you as soon as they can. Overall, it wasn’t amazing but it was a good experience.
Crystaline and the rest of the team were outstanding! Closed on my new home in 30 days from first contact with Veterans United. Highly recommended!
I love our team. Karlie, darcy and andrea were so wonderful. Working ao hard to get us the best rate, moving research and heloung us stay organized finding all our documents. I loved working with Veterens united and our team. Such an easy home buying process.
Everyone was responsive and kept me informed. All forms were easy to access.
Jake Hanson at Veterans United is probably as good as it gets. He was absolutely dialed in on this transaction. He was able to help us close in 21 days. I cant say enough good things about Jake!
Timely, responsive, and professional.
Krystal kept us updated every step of our purchase. Keeping us informed was what we wanted and she succeeded in that.
I started the process and had no clue on buying a house. Lance,Landon and jacklyn was so helpful, patient and believe in me after I had some past life things I didnt know I had to get cleared up first. I really appreciate the whole team!! Any vet who has been hesitant about buying a house like i was please reach out to veterans united there amazing 👏 🤩
Tiffany, Ty, Max are all very helpful and explained and checked in when they said they would.
My Loan Team worked very hard to help me and my wife buy our first home. They did a great job communicating with us. We could not have done it with out the loan team!!
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
I’ve gone through the home buying process a few times, and working with the Veterans United team was by far the easiest and smoothest process I’ve done. Great communication and always willing to answer questions.
Andy and the rest of the team at VUHL have been excellent partners for over a decade, always ready to step in and help whenever I have questions or want to exercise my benefits. I have always found them to be responsive, knowledgeable, and great partners every step of the way.
I already have been recommending VU. It was an incredible experience thank you
For a first time home buyer, I definitely did not feel like I was getting all the help. I wish my loan officer never changed. Hayley was great she called and made sure I was good before we even started looking at houses. Then they changed my loan officer and we had no communication until I reached out to our new loan officer. Realtor also did not make it fun to buy a home. If anything, it was more stressful to look and buy a home. It felt like we did all the work for the loan officer and realtor. Everyone else on the team was great.
I was disappointed with how things, especially buying my first home. Wish I had a better experience.
The team works hard to ensure all questions and options are reviewed.
Marcus was fantastic! He was always very responsive, happy to assist, knowledgeable, and incredibly helpful in every situation. We could not have gotten our new home without him.
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
