Mike Smith
Mike Smith is an expert in the VA home loan, with a passion of helping veterans achieve the dream of homeownership. Mike and his wife Katie have been married for 10 years and have three children. Mike grew up very active in athletics and often cites those experiences as having a great impact on his character and work ethic. Mike played professional basketball for 9 years in Europe. He currently enjoys spending time with his family and teaching the game of basketball to kids of all ages.
Mike Smith
Loan Officer NMLS #2026784
| Office | 800-814-1103 x2009 |
|---|---|
| mike.smith |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 398 customers have said about Mike Smith
The team was amazing! Everyone was responsive and I really felt taken care of.
I would not recommend veterans united. Everything was going well until the end when Mike provided me with the final closing disclosure on a Friday afternoon and the closing was on the following Monday. The issue with that was that the loan estimate stated I could possibly get $206 back at signing and the final closing disclosure required me to pay over $2800. That was a huge difference and I had no advance notice of this drastic increase. Mike basically waited until last minute and I had only the weekend to figure out my finances. I was not expecting to pay at closing and that was a huge hit to my finances. When I communicated with Mike, he basically told me I needed to figure it and pay via cashier check or wire transfer. This last minute hit to my finances without advance notice was completely unacceptable. It turned my signing day from what was supposed to be exciting and a great day to an upset and angry day. It ruined my wife and I signing day.
Response from Veterans United
Hi Alex,
I'm sorry that your closing experience left you and your wife feeling upset and frustrated during what should have been a memorable and exciting milestone.
I can understand how concerning it would be to receive final closing figures that differed significantly from what you expected, especially with only a weekend to prepare. Learning at the last minute that additional funds would be needed at closing can create a great deal of stress, and I'm sorry that you felt caught off guard by those changes.
I also understand your concerns about the communication surrounding the final numbers. Buying a home is one of life's biggest financial decisions, and clear, timely communication is important throughout the process. It sounds like the experience at the finish line did not meet the expectations you had for your closing day.
I'd appreciate the opportunity to learn more about what happened and review your concerns further. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you reach out outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans united is a great team
My team went above and beyond yet again. I couldn’t be more grateful.
