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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

149,638

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
109,898
4
31,563
3
5,259
2
1,604
1
1,314

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5 out of 5 Stars
Would Recommend

Was referred by other Veterans at work & was skeptical due to mentality of USAA is the best, but listened to someone that I trust & jumped in; haven’t looked back other than to say to myself I did it all right by God’s grace upon my daughter & I!

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Your loss by not going with VU! I have twice now and it was a speedy process both times

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
Would Recommend

From start to finish, the team assigned to my loan did everything in their power to help me get a loan with my VA benefit. The entire process was smooth and got my family in the house we wanted with an on time close. The best part of the experience was working with our loan team to get the right paperwork in to keep the process smooth and fast. I would highly recommend using Veterans United to any servicemember who is wanting to use their VA benefit to purchase a home.

Loan Officer: Jason Polk

NMLS# 1748681

5 out of 5 Stars
Would Recommend

Veterans United is very professional and very thorough. Every ‘i’ was dotted and every ‘t’ was crossed. Besides they were really nice people. It was a positive experience all the way.

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

Veterans United made it easy to purchase our first home. From the beginning we felt welcomed into the Veterans United Family, and it was amazing how easy the entire experience was. This is how home buying should be!

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
Photo submission from Thomas M.

Let me just start by saying how AMAZING Veterans United has been every step of the way. My loan specialist Travis Ward and his team went above and beyond and where more than I could ask for in my first home buying experience. As a first time buyer, you could imagine how many questions and concerns I had, and never did I feel Like i was alone in the process. Travis made me feel like I was an absolute priority and anytime I needed him he was readily available, he truly makes it a comfortable experience where you know you have a great team behind you. I can't express how smooth and painless the process was. I kept waiting for the day that things would become difficult but it never happened! It had been a lifelong dream to be a homeowner and thanks to Veterans Unites it became a reality. I highly recommend Veterans United and specifically Travis Ward and his team.

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

They were very understanding with me being in Kuwait. The to-do list on my profile ews very easy to use and upload documents needed. The whole process was user friendly.

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

This is the best company ever. They ensure every veteran is taking care of.

Loan Officer: Jeff Beasley

NMLS# 1810148

5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

5 out of 5 Stars
Would Recommend

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Overall, Veterans United made the homebuying experience enjoyable. I was doubtful at first butnim glad VU helped me from start to finish. I appreciate everything they do for veterans and their families.

Loan Officer: Dave Buchner

NMLS# 217248

5 out of 5 Stars
Would Recommend

Loan Officer: Jessica Messing

NMLS# 1750076

5 out of 5 Stars
Would Recommend

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

Veterans United is the only way to go in my book.

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Wessel

NMLS# 673643

5 out of 5 Stars
Would Recommend

Production Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend
Photo submission from Dernard W.

My wife and I was and still is impressed with the customer service and help in buying our first home using Veterans United services. The care and respect given to veterans is platinum. They seem to care for the whole veteran and not just a number. We were kept informed throughout the whole process and if I had a question it was not a bother them if I called several times a day or throughout the week. And I fill that we had the best team Veteran United has. Awesome is defined as extremely impressive or daunting; inspiring great admiration, apprehension, or fear. It also should include Jimmy Stranz, Ashley Stratman and Corey Sublett. They made our first time home buying experience seamless. WHAT A TEAM!!!!! Thanks From The Williams Family

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Veterans United is one of the best companies that I ever did business with. Your Loan product is of great fairness and I got all the credits that I was entitled to.

Loan Officer: Janet Bowe

NMLS# 1161486

4.5 out of 5 Stars
Would Recommend

Edie is Amazing!!!!!!!! Personable and a pleasure to work with. Knows the area and made a point to search hard for the right property for us. Made this process SUPER EASY for us. Great communication. Always on top of the market and what we were looking for. A smart and upfront agent. Would use her again and will refer friends to her. Highest recommendation.

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

VU will make this experience feel so simple. You’ll read about horror story all over the internet from other lenders, but VU will not be one. They will not steer you wrong and will be there for you all the way.

Loan Officer: Shane Martin

NMLS# 339115

4.5 out of 5 Stars
Would Recommend

This is the way to go if you want to buy a nice home. Veterans are treated very fairly and given great service. They made my dream house a reality.

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Everyone was extremely easy to work with. All representatives were knowledgeable & returned calls quickly. They were also patient & answered all of my questions. Thank you

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

They work very hard to make the process as easy as possible..

Loan Officer: Dawn Plank

NMLS# 35210

5 out of 5 Stars
Would Recommend

The process was incredibly easy. As far as homebuying is on the stress level, it was only stressful in a minor way. I have recommended other veterans contact Veterans United on their next purchase of a home.

Loan Officer: Dustin Fritz

NMLS# 744901

4.5 out of 5 Stars
Would Recommend

Loan Officer: Dave Stoll

NMLS# 1657172

5 out of 5 Stars
Would Recommend

John Lucas and his team went above and beyond in helping us buy our first home! From the very beginning, they worked with us and guided us through the home buying process. They even sent us a sign with our last name on it to hang in our new home. I would recommend Veterans United to all fellow service members!

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

We had a wonderful experience with Veterans United. The communication was great and everything went smoothly, even when we wanted to move up the closing date.

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend
Photo submission from Keith B.

The overall experience was a long but greay one, thanks to all the people, Kedric, Morgan, Lin, Collin, Adrian, and, Michelle that helped and guided us through this process...they all did a wonderful job.

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend

Loan Officer: Scott Houin

NMLS# 1245877

4.5 out of 5 Stars
Would Recommend

Loan Officer: Matt LaTorre

NMLS# 1054084

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

Loan Officer: Ginny Young

NMLS# 187898

4 out of 5 Stars
Would Recommend

Loan Officer: Jenna Pahde

NMLS# 1421181

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See all 149,638 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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