Blake and his team have been with us since day 1 of buying a house. They checked in regularly and made a large business feel small and easy to work with.
We had a great experience with Veterans United while purchasing our first home in Long County, GA, using our VA loan benefits. The team was helpful throughout the loan process, and we appreciate their support in helping us get to closing. We would definitely recommend Veterans United to other veterans, family, and friends!
The folks at Veterans United from the start to the finish were there working with me to find my home . Recommending a Realtor and keeping me apprised of each step . I was amazed at closing in 30 days was even possible. I would recommend them 100%.
Excellent
My experience was deeply troubling, especially because it occurred during a significant, emotionally important decision to purchase a home intended to benefit my family and grandchildren. A professionally conducted closing process should foster informed decision-making, transparency, and respect, not create feelings of intimidation or coercion.
The overall experience was unique, to say the least. While I ultimately selected "Yes" when asked whether I would recommend the organization, I believe it is important to document a serious concern regarding my closing experience.
Specifically, a staff member identified as Amy, who was responsible for coordinating the notary process, conducted herself in a manner that I found unnecessarily aggressive, confrontational, and intimidating. Her demeanor was so troubling that it nearly jeopardized the successful completion of the transaction. Throughout the process, I perceived her communications and conduct as excessively forceful and, at times, threatening in nature. Her behavior also appeared to create discomfort for the notary who was present and attempting to perform his professional responsibilities. He ultimately threatened not to participate in the closing process.As an older adult making a significant, lifelong financial and personal commitment on behalf of my family and future generations, I found this experience particularly distressing. The purchase of a home is among the most consequential decisions an individual can make, and such decisions should be made in an environment that supports thoughtful consideration rather than one that creates feelings of pressure or intimidation. Regrettably, Amy's conduct left me feeling coerced and pressured during a process that should have been handled with professionalism, patience, and respect.
At present, I am in the process of moving into the home and intend to retain ownership of the property. However, once I have completed my relocation and become established in the residence, I plan to file a formal complaint regarding the circumstances surrounding the closing process. I believe the matter warrants review to ensure future clients are treated with the dignity and professionalism they deserve in any property transaction, as this type of activity is against the law toward those who are elderly.
Should any representative of the organization wish to discuss these concerns further, I welcome the opportunity to provide additional details to correct the situation. Please contact me at your convenience.Sincerely,
Gloria M. Allen-Mercer
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Yes they are a great team. They have helped with both homes now
The entire home buying process was excellent. It was so streamlined and friendly all throughout the journey. I would highly recommend the entire team
My loan team was the best and always answered my questions and replied back very quickly to anything I needed. Would definitely use them again!
The entire team was knowledgeable and in the loop.
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It was great working with Katie, and her team are very professional, and y’all made this transition the smoothest and fastest that I ever known and me and my wife we think y’all very much. Please continue to do great work for other veterans.
Thank you so much for your support and hard work and dedication ❤️ I love my new home and enjoy the peace and happiness I have here, God bless you all
As a first time home buyer there was a lot of nervousness, but everyone involved from helping me build credit, and keeping me on track thru that phase was great.
The real estate agency, Brianna Crenshaw, did a phenomenal job, communicating, bringing a plethora of knowledge and understanding.
Craig has been there since the beginning, and we want to pass on our thanks for escorting us thru it all.
All the parts worked together and we are looking forward to the next chapter. Thank you all!
Craig was very communicative and easy to work with, and was always quick to give updates. I would absolutely recommend him.
