We had the best experience buying our new home. Everyone was wonderful from start to finish! Nick, Eric, and Cole are absolute rockstars and we highly recommend them!
From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).
This is my fourth loan closing with Loan Officer Adam Craig, and once again, his performance was outstanding. Adam is an exceptional asset to Veterans United; he is proactive, highly communicative, and fights incredibly hard to ensure a successful closing. However, despite Adam’s excellent service, Senior Loan Coordinator Danielle Hays nearly ruined the entire experience and almost drove a loyal, repeat client away from your company. Danielle exhibited a severe lack of communication, a defensive and unprofessional attitude, and zero regard for client timelines. Because coordinators are salaried and do not rely on commissions, it was entirely clear that Danielle felt no personal accountability or incentive to handle my file with basic professionalism. Adam Craig is the only reason this transaction crossed the finish line, but Danielle Hays' constant friction and poor demeanor are a massive liability to your branch's reputation. Management needs to review her file handling immediately, as her behavior actively undermines the hard work of elite loan officers like Adam.
I thought that veterans united was amazing and very helpful!
Justin is amazing and helpful, any questions even the dumb questions as a first time home buyer had he had the answers for so it was really simple for us. Highly recommend him for new home buyers, I plan to use him again in the future.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Tyler and his team were consummate professionals, providing patient responses to every question! Were constantly reassuring throughout the process. I cannot imagine this purchase going any smoother and that’s a direct reflection of the team’s commitment to superior service.
The home loan process was a smooth process, no hiccups at all. The staff was very professional especially my loan office, Mary. Mary kept me updated throughout the process and was very responsive rather email or text. The communication was especially important to me. I will refer this mortgage company to my affinity group.
Awesome and very knowledgeable. Huge shout to everyone who I worked with. The whole team was awesome. Especially Tara because it was difficult seller lol.
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Working with Axel Maes was absolutely incredible! A fellow veteran and overall great human being who helped my family get the most out of our VA loan in the difficult San Diego area! 10/10 would recommend!
The team I worked with at Veterans United was amazing. Their patience, availability, and professional courtesy were outstanding. As first-time buyers my wife and I had a ton of questions which were always answered and thoroughly explained. Not only did we get a quick deal on a beautiful home, but Veterans United sent us a really thoughtful home warming gift that made us both tear up a bit as it was the first thing we've received in our new home. You guys are awesome! Thank you!
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Working with Randall was hands down one of the best decisions I made throughout this entire process. From start to finish, he went above and beyond in every possible way. He was incredibly attentive, always available no matter the time of day, and consistently made me feel like a priority. Any question or concern I had was answered quickly and thoroughly, which made the whole experience smooth and stress-free. Not only did he outperform the competition, but he also beat a competitor’s offer and delivered results that truly exceeded my expectations. His professionalism, dedication, and commitment to getting me the best possible outcome were unmatched.
