Satey Yates
Satey was born and raised in Columbia, Missouri. She graduated from the University of Missouri with a Bachelors of Psychology. Their family loves to be outside, hiking, going to parks, fishing and exploring nature together. Prior to graduation, she found Veterans United and fell in love with the ability to help Veterans get into homes and create a forever home with their families. Satey understands the importance of the stability and autonomy of home ownership and how monumental it is with it being one of, if not the only, largest purchases in a lifetime. Having helped over 1000 Veterans with VU, Satey can be trusted to put love and care into every step of the home buying journey. She will ensure that Veterans get into homes as stress free as possible to quickly start creating and enjoying the memories the rest of their life will bring within their new home.
Satey Yates
Loan Officer NMLS #1920315
| Office | 800-814-1103 x4472 |
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| satey.yates |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 69 customers have said about Satey Yates
Was very helpfully and the process of my home purchases.
Loved our team so much
Having so many people asking for the same information was disruptive, confusing, and did not seem to be in our benefit. team members giving false or outright misleading information was a struggle. Satey yates and our own independent broker seemed to be playing catch up and damage control more often than communicating effectively. This place a great deal of stress on our family. At the end of the day we got our home 2 months after initial closing dates and thousands of dollars to lock our rates in over this time. This was by far my worst experience purchasing a home out of the 7 i have had. Hiccups including new termite inspection required by the VA, ON EVERY BUILDING EVEN OUT BUILDINGS, the well needing to be treated. And the reinspection and reinspection fees. I really feel that the team could beneift from some training and identifying a spokesperson to be soley in communication. And SHARE information. Otherwise what is the point.
Response from Veterans United
Hi Andy,
I’m really sorry this was your experience. Having to repeat the same information to multiple people, receiving conflicting guidance, and feeling like others were left in damage-control mode is incredibly frustrating. I understand how that lack of clear ownership and communication would place a heavy amount of stress on your family.
A two-month delay, added costs to keep your rate locked, and repeated inspections is a lot to shoulder, especially when you’ve been through the homebuying process before. While some items, like VA-required inspections or reinspections, can be part of the process, that doesn’t lessen how overwhelming it feels when expectations aren’t clearly explained or shared across the team.
I appreciate you being honest about where things fell short, including the need for clearer communication and better coordination. I’d really like our Client Advocate team to review what happened and hear your feedback directly. If you’re open to it, you can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Thank you for taking the time to share this. I truly wish the process had been far smoother for you.
Sincerely,
Claire S., Client Relations Manager
Satey and Kelly were phenomenal, and made this process so easy for us!
