Courtney Jones
Courtney Jones is an expert in the VA home loan and is committed to providing an outstanding customer experience with each and every interaction. Courtney’s passion to serve those who have served our country is evident as she seamlessly helps navigate you through the homeownership process step by step. Courtney considers herself to be Alabama born and Missouri raised as she was born in Alabama but grew up in Missouri. Courtney lives in Columbia, MO with her son, Parker and daughter, Kylee and two dogs, Winston and Stanley. She enjoys spending quality time with her friends and family, concerts/live music, traveling to the FL panhandle as much as possible and Mizzou sporting events.
Courtney Jones
Loan Officer NMLS #1483086
| Office | 800-814-1103 x4766 |
|---|---|
| courtney.jones |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 438 customers have said about Courtney Jones
Veterans United does a really great job navigating the VA loan home buying process.
We were very impressed with Courtney and her team. Under the wire with another lender that was not delivering what was promised, Courtney stepped in and wrapped everything up in lightening time. She even managed to get us in at a lower interest rate. My realtor has stated to several people that she will be referring to Courtney and Veterans United any opportunity she has in the future.
I do not know if there was a disconnect between VU and the underwriters and the VA or what, but my experience was horrible. Also when I closed they added $10,000 more than I asked/wanted?????
Response from Veterans United
Hey Kevin,
I’m really sorry to hear how frustrating this experience was for you. Feeling like there was a disconnect during the process, especially between different parts of the loan and VA requirements, can make an already stressful time even harder.
I’m also concerned by what you mentioned about the additional $10,000 at closing. I can understand how surprising and upsetting that must have felt, especially if it didn’t align with what you expected or discussed. I’d like the chance to take a closer look at your file so I can better understand what happened and help provide some clarity around those numbers.
If you’re open to it, please reach out to me directly so we can dig into this together. You can contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re always happy to follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Had a great experience everything went smoothly. very satisfied with the process excellent support throughout made the whole experience of breeze
Awesome staff. They are on top of everything.
This is my second home with VU. Courtney and her team always do a fantastic job! Explain everything and make it so simple. It’s too the point I just have to sing and I’m good. Can wait to buy the next house.
