Joel Smith
Joel is passionate about helping Veterans and service members achieve the dream of homeownership. He is an expert in the VA home loan industry for the last 6+ years and in the customer service field for over 20 years. He grew up in Illinois and now lives in Missouri with his wife (Erin) and 2 teenage daughters (Samantha and Sophia). In his spare time, he enjoys spending time in the outdoors, hunting and watching Notre Dame football. He and his wife have been married for over 21 years and each year they go to a national park to celebrate.
Joel Smith
Loan Officer NMLS #1953567
| Office | 800-814-1103 x2753 |
|---|---|
| joele.smith |
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| Address | 111 Corporate Office Drive, Suite 400, Earth City, MO, 63045 |
Reviews
See what 341 customers have said about Joel Smith
I'd highly recommend Veterans United to anyone eligible. The team was incredibly helpful and eager to see me through the process.
Joel, Brittany, Chance, Thomas, and the rest of the team are AWESOME and AMAZING!!! From the first call to the last (Closing), everyone made this process easy and explained everything. It was a first for us, having everything done online (as opposed to the old-school face-to-face approach) or via calls/emails/text. But the whole team made it easy, explained, and kept everyone informed.
We would recommend any Veteran and their family to Veterans United. Thank you for everything.
The closing costs leading up to the closing date kept fluctuating from a significant number to something more manageable. It almost made me back out of the deal due to how night it was.
Response from Veterans United
Hi George,
Thank you for sharing your feedback. I'm sorry the changing closing costs made the process so stressful and nearly caused you to walk away from your home purchase. I understand how frustrating that uncertainty can be. I'd appreciate the opportunity to learn more about your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we'll typically respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Veterans United is totally the greatest loan process I have ever worked with. They are a professional team of experts and go the extra mile. They even worked on the weekends to help me finalize my loan process. I highly recommend them to everyone I know and meet.
