William Reschke was born and raised in St. Charles, Missouri outside of the St. Louis area. He attended University of Columbia-Missouri and then moved Chicago, IL for over a decade to pursue a career in Customer Service and Pharmaceuticals. In his free time he spends most of his time camping, bowling and enjoying the outdoors with his 11 year old daughter, and their family dog Jake. Will has a passion for assisting military families and can't wait to do everything he can to help you!
| Office | 800-814-1103 x4716 |
|---|---|
| william.reschke |
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| Address | 111 Corporate Office Drive, Ste. 400 Earth City, MO 63054 |
William was the only bright spot about the process. Amber Jobs and the lady that did the underwriting are absolutely horrible and should no longer be employed. I almost walked away from the process after the second time talking with amber. William reached out and smoother things over.
Also, this is America why do i need to justify moving. The whole process this time as an already customer was tedious and unnecessary. Your underwriting made equifax call Veterans United to make sure I was current. It's your own damn company. Who does that.
I used to recommend you, never again.
Response from Veterans United
Hi Brian,
Thank you for taking the time to share your experience. I'm sorry the loan process was so frustrating, especially as a returning customer. I understand how disappointing it is when the process feels more difficult than expected.
I'm glad William was able to step in and help improve your experience, but I'm sorry we fell short in other areas. I also understand your concerns about the underwriting process and the communication you received along the way. Your feedback is important, and I'd appreciate the opportunity to learn more about what happened.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I love William, Michael, Andrea and Kyle, you guys are my super heroes. You are all angels from above, without you I wouldn't know what to do. Thank you so much for making this miracle happen.
Working with William and his team at veterans United was an amazing experience. From start to finish the communication was timely, thorough and professional.
Any obstacle that arose I knew about it immediately and was able to work toward a resolution and closed in 45 days of the time of purchase.
Good job by the team passing information along as it came out from the different entities. Good communication throughout on where we’re at in the process.