Brittany Kuehl
Brittany Kuehl joined the Veterans United team in August 2022. Brittany holds a Bachelor of Science degree from the University of Missouri where she studied Sport Management. She is currently pursuing her Master’s Degree in Parks, Recreation and Tourism. In her free time, Brittany loves to be outdoors working in her yard, hiking or simply walking her dogs. Brittany grew up in a military family and is so honored to be able to serve our nation's Veterans, who so bravely served our country. Brittany is from Green Bay, Wisconsin but currently resides in Columbia, Missouri with her husband, Larry, daughter, Brianna and their two dogs, Truman and Sammie.
Brittany Kuehl
Loan Officer NMLS #2389880
| Office | 800-814-1103 x1813 |
|---|---|
| brittany.kuehl |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 120 customers have said about Brittany Kuehl
The team worked hard to meet a deadline.
I'm not upset over innocent mistakes. We're human after all and prone to make honest mistakes once in awhile. What I am upset about is the apparent lack of a sense of urgency in correcting that mistake.I thought we'd closed on a home loan using Veterans United on 31 Mar 26. However, because the closing package the mobile notary received had two different sets of wire transfer instructions, and I was given the wrong one the day before closing, the money wire transfer was sent to Veterans United and not the title company where it was supposed to go.Simple correction, right? Wrong. It is now three weeks later (21 April), and even though Veterans United found exactly where that money went, they have not wired it back to us so we can get it to the right wire transfer address. Yes, that's right, they can't simply wire the money directly to the title company, They said I had to do it. Not only that, but yesterday I received an updated closing disclosure statement that raised the amount of closing money to be sent from $29,911.22 to $30,053.72. Yesterday I sent off an email asking Veterans United why and I still haven't heard back.Now all the while I've sent email after email asking Veterans United to track this issue down and all I've gotten, besides them letting me know they found out where the money went, has been something like we'll look into it, the matters been elevated, and a decision has been made to wire the money back to us but it hasn't been done as of this writing.All I can say is, in this day and age of half truths, lies, and deceit, there are very few things you can say with absolute certainty. The one thing I can say with absolute certainty is I wouldn't recommend Veterans United to anyone.
Response from Veterans United
Hey Stephen,
I’m really sorry this situation has dragged on and caused so much frustration. I can understand how something that should have been a straightforward correction, especially involving your funds and closing timeline, would feel even more stressful when it isn’t resolved quickly.
The confusion around the wire instructions and the delay in getting your funds returned is concerning, and I hear your frustration about the lack of urgency and consistent follow-up. You should have clearer communication and more timely updates, especially in a situation like this. I’m also sorry to hear that your recent questions about the updated closing amount haven’t been answered yet.
I’d really like to help get clarity on where things stand and ensure your concerns are being properly addressed. Please reach out to me directly so I can take a closer look at your file and the timeline of events. You can contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Awesome, from start to finish....everyone very professional, yet personable, and very comforting and reassuring.....I can't begin to say how much I appreciate all the help from Brittany and Annie...
Thank you all, so much!!
Sincerely,
Diane
We had a wonderful experience working with this team especially with Ms. Brittany & Ms. Annie. From start to finish, they were professional, responsive, and incredibly supportive throughout the entire loan process. They made what could have been a stressful experience feel smooth and manageable. We truly appreciate their hard work and dedication in helping our family secure our new home. Highly recommended!
Brittany and her team were very helpful at every point, replying to my messages at any time and always giving me the best options. Very professional. I will highly recommend her and her team. Thank you to them for always keeping me updated.
