Brittany Lucy
Brittany is a VA home loan expert with 16 years of exceptional customer service experience. Her passion for assisting military members and their families is deeply rooted in her own family’s time in service.
As a St. Louis, Missouri native, Brittany enjoys investing her time in the community and advocating for those around her. In her free time, she enjoys traveling, playing golf, attending sports events, and spending quality time with friends and family (including her fur baby, Nala).
Brittany understands the many nuances involved within the home buying process and is dedicated to providing a seamless experience throughout this journey. Her knowledge of the VA home loan benefits combined with a love for delivering support makes her your trusted expert every step of the way.
Brittany Lucy
Loan Officer NMLS #2741924
| Office | 573-876-2600 x1644 |
|---|---|
| brittany.lucy |
|
| Address | 111 Corporate Office Drive, Suite 400, Earth City, MO, 63045 |
Reviews
See what 10 customers have said about Brittany Lucy
I am not sure that I understand why multiple instances of verbal assault of me in the form of multiple people I spoke with as “professionals” working for veterans united was part of the home buying process for us including Emily and also Summer who would not stop insulting me multiple times during the contract signing in my home. Yes I am a military spouse. My husband was not impressed by this either .
Response from Veterans United
Hi Jay,
I’m really sorry to hear about your experience. Buying a home should feel exciting and supportive, especially for military families, and it’s concerning to hear that you felt disrespected during multiple interactions throughout the process. I can understand why this left such a negative impression on both you and your husband.
What you described during the contract signing and in your conversations with our team does not reflect the kind of experience we want anyone to have. I appreciate you taking the time to share this feedback because concerns like yours deserve to be heard and reviewed carefully.
I’d like the opportunity to learn more about what happened and see how I can help address your concerns directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Amazing Service. Very professional and friendly.
Everyone was great form start to finish!
I love my team, they were always there for me if I had any questions, concerns or even if something came up.
The team that worked with us during our loan process was so helpful and understanding. They made the experience for us non-stressful and they were super friendly, especially Brittany and Gretchen. They are honestly the best.
Veterans United was really great they were there everytime I needed something and we were able to complete this very quickly and painless we are so happy we choose Veterans United.
