Drew grew up in rural Dixon, Missouri. He attended the University of Missouri and received a degree in History. When Drew is outside of work, he is dedicated to his wife and young daughter. He also enjoys many hobbies including Civil War re-enacting, reading, fishing, archery, and spending time with his large extended family and friends. Drew is passionate about the men and women who have served our great country, and wants nothing more than making sure that they achieve their homeownership goals.
| Office | 800-814-1103 x4143 |
|---|---|
| drew.alexander |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Found out today that my Home insurance policy has not been paid. Not happy about that!! What happened after my refi??
Response from Veterans United
Hi Bill,
I understand why finding out your homeowners insurance hadn’t been paid after your refinance was frustrating, especially when it resulted in an unexpected out-of-pocket expense. I’m sorry for the frustration and confusion this caused.
I’m glad the payment situation has since been addressed, and I understand a member of our team is also connecting with you directly to help clear up the remaining questions. If there’s anything you’d still like my Client Advocate team to review, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Very easy process