Ethan Massey
Ethan is a dedicated mortgage loan officer at Veterans United Home Loans, where he specializes in helping veterans and their families secure the home loans they need to achieve their dreams of home ownership. Inspired by his father's service as an Air Force veteran, Ethan is passionate about supporting the military community and providing personalized, compassionate service to those who have served. His deep understanding of veterans' needs allows him to guide clients through the loan process with care and expertise.
Outside of work, Ethan enjoys a variety of activities that allow him to connect with loved ones. He spends time fishing and hiking, appreciating the tranquility of nature. He also enjoys playing video games, often using them as a way to relax and engage with friends. Above all, Ethan values spending quality time and creating memories with his family.
Ethan Massey
Loan Officer NMLS #2368783
| Office | 573-876-2600 x3752 |
|---|---|
| ethan.massey |
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| Address | 111 Corporate Office Drive, Suite 400, Earth City, MO, 63045 |
Reviews
See what 32 customers have said about Ethan Massey
Little hiccup with closing left us homeless for a day
Response from Veterans United
Hi Daniel,
I'm sorry to hear there was a hiccup with your closing that left you without a place to stay for a day. I can only imagine how stressful that must have been during such an important milestone. Thank you for sharing your experience. I'd like the chance to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
You have given us home and our forever rest of our lives place to be at place I didnt expert this at our age
Great rates - better than anywhere else we could find.
It can be very overwhelming as they have multiple people contacting you for different portions and it gets confusing.
Veterans united made the entire home buying experience less stressful. The site was very easy to navigate and left no question on what was needed from my side.
There was too much back and forth. Everytime I thought I had sent in everything, I was asked to send something else. I also called several times and couldn't reach the person I was calling.
Response from Veterans United
Hi Aaron,
I'm sorry to hear the process felt so frustrating. I can understand how discouraging it would be to keep sending documents and then find out additional information was still needed. I’m also sorry you had trouble reaching the people you were trying to contact when questions came up along the way.
Communication and setting clear expectations are important, and it's disappointing to hear we left you feeling unsupported during the process. I'd like the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
