It was an absolute pleasure working with Jake. From our initial discussion, he has been very responsive, ensuring all our questions were answered. I never felt rushed or like I was just another number. That was very important to me. This is my third home purchase and it has by far been the easiest. I know that was because of my loan team.

I’m leaving this score because I felt consistently misled, blamed, and unsupported throughout the loan process. I was told there would be no closing costs, but when I brought that up later, I was told I must have misunderstood a VA funding fee waiver — which felt more like gaslighting than clarity. I was denied access to a lower home insurance rate unless I paid for a new inspection or hired a certified contractor — something I couldn’t afford. Jake told me Veterans United doesn’t offer insurance at all, yet there’s an entire section for it on their website. When I received wire instructions from the title company and sent the payment, Jake came back with different numbers that were higher. He told me I should never have sent money without his approval. When I followed up with the title company, they told me those numbers originally came from Veterans United. Then, the total closing costs increased by $1,400 due to moving the closing date from July 31st to August 1st — a change the title company said was made by Veterans United, and that the fee increase came directly from them. Throughout this process, I felt like they were rushing everything to get it closed faster, making repeated mistakes, and blaming me for the confusion. I was looking for support and clear communication — especially from someone working with veterans. What I got instead was pressure, shifting explanations, and zero accountability.

Wow Jake, My family and I are so very grateful to you and Gregory and team for the hard work you did to put my family in our Great Big New Home! Thank you for being extra patient and getting us across the finish line.. and with keys in hand I humbly request that you please receive a great big virtual hug with all love and sincerity and gratefulness from The Garza Family!! Yey 2025!!! Praise God!

Thank you all so much!!

Very professional. Informative. Patience. Respect.