Excellent job on communication and loan questions!

Kell was awesome. However, brenda seemed to drop the ball multiple times which led to our closing being delayed by over a month because she did not open the first 6 or 7 emails I sent with all the required documentations. She then gave false hope every day for the two weeks leading up to receiving our clear to close. She also made a comment to our contractor that I (Jennifer - since I managed most of this for my father in law) was "all over the place" and would prefer for them to send her the same information i had already sent multiple times over yhe past few weeks /months. I feel like she had no desire to manage our loan or didnt want him to be approved because she started so late on the work.

Kellen was great. He was extremely patient and understanding with my concerns and fears.

Very good customer service

I don’t even know where to start with him. Kellen became my Loan Officer since the beginning of this. He has been nothing but amazing help for me. If I needed help. Not even a dial tone in and he’ll answer his phone. Getting me the information I needed without leaving me in the blind. As for Jordan Williams. I started to work with him towards the end of the process. But he was fantastic at pushing out information and helping me along the way. Racheal Priest, I’m sorry to say. But she wasn’t any help at all. I’d try to contact her but would never hear from her. Other than a text message that was sent right after or before I call. With no answer. Kevin Redmond. Same deal as Jordan. But he was amazing help.

Outstanding service and very patient with me.