Kelly Bivens
Kelly Bivens grew up in Central Missouri. Kelly enjoys the outdoors, including fishing and hiking and she enjoys reading. She also loves spending time with her husband, Brandon, and their four children. She is committed to helping Veterans and active duty service members get into homes. She is looking forward to helping you through the homebuying process and having you join the VU family!
Kelly Bivens
Loan Officer NMLS #2071882
| Office | 800-814-1103 x6971 |
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| kelly.bivens |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 99 customers have said about Kelly Bivens
Great service! Extremely happy!
Amazing and fast process! Definitely recommended. For VA loan = Veteran United.
Kelly was great. Once we were handed off the Lisa, it was not a pleasant experience. This process became more stressful than it should have due to her lack of coordination, communication and time management. I had to reach out to Lisa the day before our expected closing since we hadn’t heard from her, only to find we still needed 4 items. She never reached out to us. It was extremely disappointing and frustrating working with Lisa.
Response from Veterans United
Hi Heather,
Thank you for sharing this. I’m glad to hear Kelly made a positive impression, but I’m really sorry the experience changed after the handoff. Not hearing from your loan team until the day before an expected closing, only to learn that multiple items were still needed, would be incredibly frustrating and stressful.
That kind of lack of coordination and communication isn’t what we want for anyone, especially during such an important milestone. I understand why this left you feeling disappointed, and I appreciate you being candid about where things broke down.
If you’re open to it, our Client Advocate team would like to look into what happened and review your feedback. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
From the very first call you and your team Miss Kelly have been a blessing. My family and I thank you.
Everyone in my team was phenomenal, super easy to get work with, answered all my questions in easy go understand terms being a first time home buyer. The package I got to the new house was absolutely above and beyond! Between the personalized sign for my garage, treats for my chinchilla jetty, beautiful blanket, and yummy treat was truly amazing. I cannot thank everyone enough for helping be purchase my first house.
This is my second time using VU and they knocked the ball out the park again!
