Everyone did an outstanding job making it so easy to be a first time homebuyer. You were with me every step of the way and made the process stress free.

Thank you so much for the patience and work you all gave me and Sandra! I could say more, but words can only say so much! Thanks dearly 😁

As a disabled veteran embarking on the significant milestone of purchasing my first home, I expected professionalism, support, and integrity—particularly from an organization that markets itself as a veteran-centric lender. Unfortunately, my experience with Veterans United, and specifically with the loan team led by Meghan, was nothing short of traumatic, disheartening, and unacceptably unprofessional.Veterans United proudly proclaims that they are “with you every step of the way.” In truth, they are pressuring you every step of the way—relentlessly and, at times, coercively. Throughout the process, I was pressured seven separate times to move up my closing date for what appeared to be the team’s financial convenience. This wasn’t simply encouragement—it was manipulation, including the use of scare tactics that falsely invoked external economic pressures such as “Trump tariffs” to frighten me into decisions that were not in my best interest.Despite having my interest rate locked on April 1st via the official Rate Lock Disclosure, I was told I could incur additional costs—thousands of dollars—unless I moved faster. These tactics were not only disingenuous but downright unethical. When I rightfully escalated my concerns to the supervising director, he unilaterally changed my closing date without my knowledge or consent—a blatant breach of contract. Only after persistent, repeated demands did this get corrected, not through accountability, but due to my refusal to accept such unethical behavior.Furthermore, Meghan displayed a condescending attitude throughout, seemingly presuming I lacked awareness or intelligence. As an HR Director, I am well-versed in the importance of detail and compliance, and I was appalled by the number of documentation errors I had to identify and request be corrected—in writing, multiple times.The team’s communication style was cold, impersonal, and almost exclusively via email. There were no genuine check-ins to ask how I was managing or if I had any questions—only calls to exert pressure and escalate urgency. They disregarded reasonable timelines, constantly pressing me to complete “To Do” items that were either out of my control or dependent on their own delayed processes (such as the appraisal, which they took 10 business days to conduct after pressing me to schedule it immediately).This experience, which should have been filled with excitement and pride, instead exacerbated my PTSD and contributed to a deep sense of depression. It is unconscionable that a company dedicated to serving veterans would treat one in such a way. Frankly, this team is in dire need of corrective action and training—especially the Director, whose behavior was egregiously unprofessional.What ultimately got me through this process was not the loan team, but my exceptional Realtor, who offered compassion, consistency, and advocacy when Veterans United failed to do so. I am grateful to have had a support system outside of this lender because, otherwise, the emotional and mental toll might have been even more devastating.Veterans United should be ashamed. No veteran should be subjected to such treatment, particularly when seeking the very dream they defended for others—the dream of homeownership. Accountability is not optional; it is overdue.

Very helpful and understanding. Willing to listen to a client's unique challenges and maps out a strategy in overcoming them.

Very knowledgeable and helpful.

Every aspect of acquiring a home loan with Megan was far beyond my expectations.

She responded promptly to my every need & questions, made me feel like I was her only client. I was a very smooth process.

Meghan and her team was very helpful and informative.