As a Loan Officer for over 3 years at Veterans United Home Loans, I have the honor of helping Veterans, active-duty service members, and their families navigate the home loan process with clarity and confidence. Whether it’s a first-time purchase or this isn't your first rodeo, I’m committed to making the journey to homeownership as smooth and stress-free as possible.
Outside of work, I’m a proud husband and dog dad to two amazing pups. In my free time, you’ll usually find me watching football or out on the golf course. Family, service, and connection are at the heart of everything I do—and I bring that same mindset to every client I work with.
| Office | 573-876-2600 x5150 |
|---|---|
| mickey.sires |
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| Address | 550 Veterans United Drive , Columbia, MO, 65201 |
Excellent service from day one.
Everything was great until the day before closing. The clear to close was not given in time for whatever reason. So closing was pushed two days. We arrived at the closing office at 10am as we were signing the paperwork we noticed one of the forms had a misspelled name. The title company reached out to Veterans United and they stated all documents had to be resigned. Knowing this you would think we would be prioritized but no. After resigning they uploaded the documents to you guys and it took entirely too long. I reached out and was told the title company sent the paperwork to the wrong bank, which I do not believe. Then I had no choice but to leave for other obligations I had. I left without my keys or anything to the house. For whatever reason feet were being dragged on the paperwork. I received the paperwork and keys by the end of the day.
Response from Veterans United
Hi Brian,
I'm sorry your homebuying experience ended on such a stressful note. After everything that goes into getting to closing day, it's understandable that unexpected delays and document issues would take away from what should have been an exciting milestone.
I can imagine how frustrating it was to have your closing postponed and then spend part of the day waiting for everything to be finalized, especially when you had other commitments and couldn't leave with the keys to your new home. That's not the kind of experience we want our borrowers to have.
I'd appreciate the opportunity to learn more about what happened and review your experience with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Congratulations on your new home, and I hope we'll have the chance to speak with you.
Sincerely,
Claire S., Client Relations Manager
Mickey was outstanding throughout the entire process. The team communicates well and all steps to close were clear and direct. Highly recommend.