Nicole Culbertson
Nicole has been with the company since 2014. Nicole lives in the Kansas City area near her favorite team, The Kansas City Chiefs. She enjoys spending time with friends and family, taking her dogs on adventures, and being outdoors. Nicole also loves staying active, playing golf, going to concerts, attending sporting events, and traveling.
Nicole Culbertson
Loan Officer Team Lead NMLS #1190796
| Office | 800-814-1103 x2446 |
|---|---|
| nicole.culbertson |
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| Address | 11274 Renner Blvd Lenexa, KS 66219 |
Reviews
See what 513 customers have said about Nicole Culbertson
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
This is the second time we have gone through Veterans United. This time and the last they have been outstanding and informative. They are always there to answer our questions and keeping the loan process moving.
Staff was friendly, and answered my questions. They failed to pay attention to details (asking for clarification when the provided email chain held the answers) and asked for documents, that had been sent. Additional costs were added at closing. They failed to act in a timely matter and our closing got pushed back over a week. That added around $1000 in additional cost between moving trucks and securing my interest rate, not to mention the added stress of extended stays with family. The added fees and
Response from Veterans United
Hi Kyle,
Thank you for recognizing the friendliness and responsiveness of our team. At the same time, I'm sorry the overall process caused you so much frustration. Having to revisit information or documents you'd already provided, followed by a delayed closing and unexpected costs, isn't the experience you expected when buying your home. I understand that the disruption went beyond the closing itself and created additional stress for you and your family.
I'd appreciate the opportunity to review your experience more closely and better understand what led to these concerns. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Outstanding team lead by Nicole Culbertson!
Veterans United, definitely made my lifetime dream come true. My team worked tirelessly to get me approved for a mortgage to buy my dream home. No more throwing money away on rent. LOVE VETERANS UNITED.
