| Office | 800-814-1103 ext 2363 |
|---|---|
| scott.ratliff |
|
| Address | 111 Corporate Office Drive, Suite 400, Earth City, MO, 63045 |
Initially started strong then lack of communication had some rough sledding for a while but in the end last minute you guys came through. Communication has to be better.
Response from Veterans United
Hey Philip,
Thank you for sharing your feedback. I'm glad we were able to help you reach the finish line, but I'm sorry to hear the communication along the way left you frustrated. Buying a home is a major milestone, and you should feel informed and supported throughout the process.
I appreciate you taking the time to share your perspective. I understand your concerns were important enough to be formally raised during the loan process, and feedback like yours helps us identify opportunities to improve the experience we provide to future borrowers.
Sincerely,
Claire S., Client Relations Manager
Scott has been nothing but helpful and supportive during my time off need and issues that came up. Outstanding team.
The team definitely had my back and stayed in constant communication with me. Scott was amazing with his dedication to me, professionalism, communication and hard work.
VU is exactly what I hope all loan companies are.
First time homeowner and today we move in! Veterans United made this happen and we will forever be grateful. The Vets are definitely our people and we desire to do business with only them. Thank God for our Military and May God Bless Them!