I am proud to be a loan officer at Veterans United Home Loans because it allows me the opportunity to give back to the veterans and service members that have sacrificed so much. Growing up a military dependent makes it easy for me to relate to all of my clients. Trust and respect carry a lot of meaning for me, and I really strive to incorporate them into my professional and personal relationships. With a background of six years in banking and five years in consulting, it is very important for me to develop a relationship with my clients in order to find the loan that best fits their needs. I also have a background in customer service, which helps me go the extra mile to ensure my client's satisfaction.
I have a wonderful family - my wife, Megan, son Noah, and daughter Sophie - that keeps me constantly on the go. Most of our free time is spent chasing after our children, and we love every minute of it. I am a graduate from the University of Missouri with a major in Consumer and Family Economics. I also enjoy playing and watching sports when I have an extra second.
|Address||1400 Veterans United Dr.
Columbia, MO 65203
We have used you twice to buy a home. Our first time was AMAZING! This time, it was nothing short of pure HELL dealing with Steve and Shan. Disrespectful, unapologetic, insincere, irresponsible, lazy, and completely unhelpful. Matter of fact, I have no doubt that many of the issues we ran into we're their fault, mostly due to their extremely poor lack of communication with anyone and everyone involved! Never again! And I will warn fellow veterans to not use this company, or the very least, not to use Steve or Shan.
Response from Veterans United
Thank you for the review John. We are happy to hear that you had a great experience with your first purchase. We are having our Client Advocate team take a closer look at your file so we can use this as a training opportunity so other Veterans do not run in to similar issues. Please let us know if there is anything else we can do to help in the future.
I didn’t like that I was pushed to another person during the process. When I would call Steve, Shan would return my calls and wasn’t ever clear on the questions I asked. I felt like he was hiding things from me and he was short with his answers.
Steve was great. Very easy to talk to and extremely responsive.
He was really easy to work with. Quick to return calls.