Zach Harrison is an expert in the VA home loan, with experience in the banking industry since 2003. Zach grew up on a cattle ranch and has traveled the world giving him the ability to connect with people of all backgrounds. He's a professional guitarist, and loves to mountain bike and snowboard with his soulmate, Sara.
| Office | 800-814-1103 x2921 |
|---|---|
| zach.harrison |
|
| Address | 550 Veterans United Drive Columbia, MO 65201 |
The whole team was easy to work with, explained in detail specifics and answered all questions promptly
Me and my spouse definitely had an outstanding experience with our home buying processes.
Zachs a good guy. Appreciate the teams work getting us to the finish line.
I believe the $12k I had to pay out of pocket did not represent a no money done 100% Disabled Veterans with over a 700 credit score. My interest rate is too high and my $3500 origination fee is as well. I was lied too.
Response from Veterans United
Hey Isidore,
I’m really sorry to hear how disappointing and frustrating this experience has been for you. It’s completely understandable to feel concerned when your out-of-pocket costs, interest rate, and fees don’t match what you expected going into the process.
Hearing that you feel misled is especially concerning. You should always feel confident that your loan terms, including any costs and fees, are clearly explained so you can make informed decisions every step of the way. When that doesn’t happen, it can leave you feeling caught off guard and let down.
I’d really like the opportunity to take a closer look at your loan details, including how your costs and rate were presented, so we can better understand what happened and provide you with clear answers.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Zach and the team were excellent. Made me feel like I was the only project they were working on.
Zach and his team were tremendously helpful and made the buying experience seamless.