Bailey Ganz
Bailey grew up in small town Illinois, and moved to Columbia, Missouri to attend Mizzou. In Columbia, she met her now husband and decided to stay. In her free time, Bailey and her husband enjoy hiking with their two goldendoodles, playing tennis, and enjoying the outdoors. Bailey has several years of knowledge and experience with the VA Home Loan, and is eager to help, especially first time homebuyers.
Bailey Ganz
Loan Officer NMLS #1887649
| Office | 800-814-1103 x3561 |
|---|---|
| bailey.ganz |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 162 customers have said about Bailey Ganz
I commend the extraordinary work of my Loan Officer, Bailey Ganz and Loan Coordinator, Ofelia Clements regarding my VA home loan refinance. This team provided a "standard of excellence" that was truly life changing. My refinance was not a simple file, it involved a difficult title issue. Ms Ganz and MS Clements did not simple "manage" my file; they championed it. They provided exceptional and consistent advocacy, daily supportive communication, and a commitment to my best interest. It was evident at every turn that they were not just closing a loan, but we're dedicated to my best interest as a veteran. I was well informed at every step of the process. Their expertise, professionalism and support gave me every assurance and confidence that choosing Veterans United to refinance my mortgage was the best and right choice and I express much gratitude.
We found many issues with this house a couple days before buying, when we tried to back out, we were told we would be sued for breach of contract. Now we're stuck with it and it has at least 3 leaks in the roof, the sellers broke a window before we bought it, the walls are coming apart at the ceiling, and we continue to find more and we've only bought it 7 days ago!
Response from Veterans United
Hi Lonnie,
I’m really sorry you’re dealing with all of this, especially so soon after buying your home. That’s incredibly stressful, and I understand why you’re feeling upset. While the VA appraisal is meant to assess the home’s value at face value, it doesn’t identify or predict underlying condition issues, which is why a separate home inspection is always recommended. That said, I hear how overwhelming this feels, and I’m sorry this has been your experience.
I’d appreciate the chance to learn more and see how we can help talk through what happened. Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Honestly, the entire time their team made us feel like our home buying experience mattered to them. There was a point where Veteran's United should have delegated a different point of contact, (we made an offer on a house the same weekend our loan officer had a baby). Even though he was on paternity leave, the loan officer responded with what we needed to do, albeit concisely.
Later, we had an issue with an appraisal delay. I am pregnant and we'd planned on closing exactly a month before our due date. But we found out the closing was delayed (thanks to the appraisal) the same day I found out from the doctor that baby would need to come out 3 weeks early. When I explained the situation, the mortgage team did everything they could through the holidays to get a closing date sooner than the new baby date. And the day we got approved to close, they sent us a signed card, stuffed animal, and book for the new baby.
