Courtney Jones
Courtney Jones is an expert in the VA home loan and is committed to providing an outstanding customer experience with each and every interaction. Courtney’s passion to serve those who have served our country is evident as she seamlessly helps navigate you through the homeownership process step by step. Courtney considers herself to be Alabama born and Missouri raised as she was born in Alabama but grew up in Missouri. Courtney lives in Columbia, MO with her son, Parker and daughter, Kylee and two dogs, Winston and Stanley. She enjoys spending quality time with her friends and family, concerts/live music, traveling to the FL panhandle as much as possible and Mizzou sporting events.
Courtney Jones
Loan Officer NMLS #1483086
| Office | 800-814-1103 x4766 |
|---|---|
| courtney.jones |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 420 customers have said about Courtney Jones
Would of liked to have more fluent communication about my options with my lending.
Response from Veterans United
Hi Carlos,
Thanks for the feedback. I’m sorry if communication around your lending options didn’t feel as clear or smooth as it should have. I understand how important that is, and I’d like the chance to learn more about your experience.
If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
This is the second time that I’ve bought a home using Veteran’s United. I recently closed and am very satisfied. Anytime you purchase a home there is a daunting task of finding paperwork and receipts etc. we got through it.. The entire team who handled my loan is to be commended, they made it happen. Thank all of you so much!
The team approach worked great. Never had a "concierge" for a home loan before. Nice touch.
I am not pleased on this refinance went. Relatively smooth but information passed to me was not correct. Additionally, was not informed to stop auto pay so I am out money until a different company does their part. (up to 30 days). Initial loan was smooth but this refinance was not. Also was sent to the advocate (Ms Donna) which didn't help much as she called to discuss but was ready to get off the phone after introduction and didn't even ask my thoughts of the entire issue (took info from Company side).
Response from Veterans United
Hi Michael,
I’m really sorry to hear this refinance felt so different from your first experience with us. When you’re given information that doesn’t line up with what actually happens, especially around something as important as autopay, it can be frustrating and leave you feeling stuck while you wait for everything to sort out. I understand why this left you disappointed.
I also hear your concern about not feeling fully heard when you reached out for help. That’s not the experience I want you to walk away with, and I’d really appreciate my advocates having the chance to talk with you directly so we can review what happened from start to finish. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
My team is available from 9 a.m. to 5 p.m. Central Time, and if you contact us after hours we’ll typically follow up the next business day. Thank you for taking the time to share your experience. I’m here if you’d like to talk more.
