Heidi is a powerhouse. Without her taking ownership of the loan and leveraging her in house connections I likely would have lost my home (Sellers wanted to break my contract to take a higher offer. Any delay in closing would have allowed them to do that.) This is my 4th time working with Veterans United, and every single time Heidi has distinguished herself from everyone else at Veterans United I have dealt with. It may seem “easy” to task people with gathering documents but it takes something more than that to navigate tricky situations that are not uncommon in home purchases. Heidi should be giving presentations to the rest of the company on how to deal with various “tough spots” in the loan process.

Heidi is a great communicator. She is a wealth of knowledge. She was wonderful to work with.

Heidi has all the skills and patience.

It was a very nice experience; throughout this entire process, I always had good guidance. Heidy always answered all my questions and concerns. I truly recommend her 100%. She was always on top of everything and provided the best service. Every time I called, she answered. Thank you for your good work.

If it wasn’t for specifically Heidi Bailey-Houston, I do not think I would have gone through and been able to do this. She was extremely helpful, a professional, kind, and well spoken. She gave clear and direct instructions and really ensured this entire process was moving forward. She answered every single question I had and if she didn’t she would direct me where I could find it. Heidi is someone you can trust. I am thankful for all her help and hopefully she continues helping others because she is really good at it.

The entire team is amazing! Schuyler getting my credit tidied up. Thank you! Heidi was phenomenal answering all of my questions and as a first time home buyer there were many! Kari getting me to closing and making sure all of my documents were correct! Kelsey always making sure I was being taken care of and that I didn’t need anything else! This team is absolutely the best team I have ever worked with in any aspect of my life! Thank you all for helping me get into my dream home!! We are forever grateful!!