He made the process so easy! He is very professional and knowledgeable- I truly cannot say enough good things about Jake!

He was great the first time we used veterans united and he was great the second time as well.

Jake was an absolute pleasure to work with from the very start. He was very knowledgeable and professional. He was kind and took time to answer any and all questions we had. He kept his word when he said he would make the process as easy as possible! We will definitely recommend his services to any family or friends.

Jake knew his job and was quick answering questions. No complaints. I highly recommend!

I trusted Veterans United, especially my loan officer and their team, to help my family and me transition smoothly from Utah to Alabama. I made it clear from the start that delays were not an option—we were moving across states, with hotel and U-Haul costs adding up fast. Unfortunately, that trust was misplaced.Despite my repeated warnings and efforts to stay ahead of deadlines, this process turned into a nightmare. Veterans United missed critical deadlines, which left my family stuck in a hotel, unsure if we’d even have a place to live. I incurred extra costs that could’ve easily been avoided with proper communication and follow-through.Customer service offered no real help. I reached out to the so-called Client Advocate team, hoping someone would step in—but they were no better. No urgency, no accountability. It felt like no one truly cared about the impact these delays had on my family.This experience was exhausting, stressful, and disappointing. I expected better—especially from a company that claims to serve veterans. Sadly, Veterans United almost left my family homeless.

Amazing service, very friendly, helpful, and made buying my first home very pleasant.