Exceptional experience!

Kyle did an amazing job walking me through everything I needed to help the mortgage process go smoothly!

KYLE was AMAZING, he went above and beyond to help me get my forever home. This purchase was very unique, but with KYLE'S help he made it feel very smooth.

Kyle was an absolute gem. He was there to help anytime I called or messaged and the process was super simple. The entire team at Veterans United was amazing.

Thank you Kyle and Elyse for your help, professionalism and overall commitment to myself and my family. We truly appreciate all the efforts you gave in order for us to get the home we purchased.

This has been the most absurd home loan process that I've been through. The lack of communication, accurate reading of email and documents submitted has been so horrible. I am appaled at the service provided. There have been multiple messages that have been ignored, not read, and just plain not responded to. This is the fourth home I've bought and this was the worst experience i've ever had.The repeated requests for the same information, the failure to recognize the issue with the accounts, lack of clear communication that led to multiple repeated changes is beyond acceptable.I will never use or recommend Veterans united for anyone, and I know a lot of Veterans.I'm truly disgusted with the way our loan process went. Kaylyn was the worst person we "worked" with. She repeatedly did not read all messages. She repeatedly asked for information that was already provided. She also failed to ask for documents and policies that had to be repeatedly reviewed and submitted until the last minute. She has never answered or returned a call made to her from me or my witfe. She failed to recognize issues for over a week and then all of a sudden it was an urgent matter.I have only ever provided reviews or thoughts once, but in this case I am providing a review, which may also end up on a Google review as well.

We really enjoyed working with Kyle. He was professional and helpful throughout our home-buying process. He was very responsive to questions and was willing to work with us despite only having one line of active credit. We really appreciated the time and effort he put into helping us, as well as his willingness to answer our questions and address any concerns we had. Kyle was a bright spot throughout the process, and we would gladly work with him again.For the most part, things went very smoothly until we began experiencing some confusion and delays. It seemed there were communication issues between departments, and we became frustrated by the last-minute nature of several notifications. There were multiple occasions when we were not informed about missing documentation or other issues until they had become urgent, leaving us scrambling to resolve them.We were disappointed that our closing date had to be pushed back due to the appraisal not being completed on time, as well as delays in the sellers completing required repairs. While these issues were not entirely caused by Veterans United, I believe more proactive follow-up with the appraiser as the closing date approached could have helped prevent some of the delay. During one phone call, a team member told me that the appraisal delays were not Veterans United's fault and stated that Kyle "didn't know what he was talking about" because she had been with the company longer. Regardless of the circumstances, I found it unprofessional to hear one employee criticize another to a customer. It made communication even more confusing because I wasn't sure whose information I should rely on.I also think the process surrounding the Alive and Well Statement should be reviewed. I was not informed that this would be required until the day my husband arrived at WOCS and was no longer able to communicate with me, despite having informed multiple members of the team well in advance that he would become unavailable. Had we known earlier, he could have made arrangements to provide the statement before reporting. Instead, I had to contact the emergency point of contact for the course to have it arranged, which was particularly frustrating.We were also advised to open a new line of credit to help lower our interest rate because one of us did not have an active credit account. However, shortly before closing—after we had already opened the account—we were informed that if the resulting credit score did not meet a certain threshold, the loan would not be approved. Had we been made aware of that requirement from the beginning, we likely would have chosen not to open the new credit line.I was also confused when I was told we were clear to close before all of the required repairs had been completed. This created uncertainty about whether all of the loan requirements had actually been satisfied and reduced my confidence in the process.Despite these challenges, I am grateful that the team continued working to get us into our new home. I appreciate Kyle's professionalism and the effort everyone put forth to help us reach the finish line.

I recommend in the strongest of terms to anyone wanting to utilize a VA Loan that they go with the Veterans United team. The process was smooth and trouble free. The results were better than I could have expected. Truly a pleasant home buying experience. What a great organization.